On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Trees arrived in good condition with planting instructions. They are doing very well!
Product arrived in great condition
The speedy delivery was as prompt as was promised
Overall the experience was good. Product arrived quickly and in good condition. Ordered two Miss Kim's, one plant was robust and the other was thin. Let's hope the thin one catches up.
Brought 2 Autumn Red Maple.
They arrived a little beat up
But look great and are growing many new leaves. I am pleased
Need one more. Avacodo tree
Then done planting trees
I have already purchased last year a kousa dogwood and wisteria tree they are doing fine.
One box came crushed. 3 trees have broken branches. Couple others have some some dead branches. May be ok. Too soon to tell.
Ithough I was getting 10 trees for the 144 but just received 1. They wanted a photo but I do not have a camera. I am sure it was all legal but read very carefully. Buy beware
The plant that was delivered had wilted, dry crunchy leave and all the flower buds were dead or dying. When I called customer service the person brushed me off telling me it probably just needed water.
We're so sorry to hear how your plant arrived! Shipping stress can cause plants leaves to wilt and even drop off, but they almost always make a full recovery! Being that we are plant people, we always like to ask our customers to give the plants a chance and not to give up on them too early. Please do not worry, we have your plant covered 100%. Just check back in with us if for some reason it begins to decline and we'll ship a new one!
Purchased plant arrived late dried out and baren of leaves. Contacted company and they replaced at no charge within 3 days
Elvis my representative was a terrific help in choosing my plants for my home. I was pleased with the fast delivery and I took the insurance and it was easy to replace my plants that did not survive with the insurance it as not stressful! Great job
Pomegranate tree arrived in excellent condition but smaller than expected.
My wife's bday gift of a Meyer Lemon and Heritage Raspberry arrived amidst the recreant 109º heatwave packed well, but greatly in need of water as they were not wet. The raspberry is essentially dead, being replaced- once again by ground transport that takes 6-7 days from them to our Seattle-area home.
The Meyer Lemon is "ok", but I am fearful a few weeks down road of its health. The raspberry bush I'll trim, some TLC and see if it ever comes back to join the replacement on Way to us.
I was a bit skeptical of ordering trees and plants thru the mail but my pear tree arrived in beautiful condition and is thriving in its new home. The plants arrived quickly and safely.
Wonderful customer service, will be buying much more!
I was missing the root rocket packet in my shipment with my tree and the customer service rep was quick to make it right and ship a new one out to me!
My item was delivered in a timely manner. I enjoy the website a lot. The item that I ordered was planted immediately and waters. From there we had rain so it was naturally waters but the plant has a lot of dead leaves. Forward a couple of weeks after having contacted FastGrowingtrees.com to express my concern, which they said this is natural for some plants due to stress and they will return to normal and my plant does seem to be regaining its color and strength. Still too soon to make a judgment on how well the plant does but I appreciate the quick response back from them.
Extremely satisfied. Will order from this company again.
Very fast delivery and had what I wanted After planting the trees and shrubs they had leaves new leaves on them in two weeks
I sent several photos of the tree, a red oak, showing the broken branches and did not hear back. Many of the branches are totally bare.
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.
It looks like you selected our 4-5 ft tree and not the 10 pack of 1-2 ft trees. We are so sorry for the confusion!