FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,295

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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New York
1 review
0 helpful votes
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Excellent
July 9, 2021

Great the trees where great and super fast service

Date of experience: July 9, 2021
New York
1 review
0 helpful votes
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I contacted FGT bc 1 of my 4 pear trees appears to be dying. I was asked to send pictures I had already sent, but resent anyway, and never heard back.

Date of experience: July 9, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry for your experience! It looks like we have a replacement on its way! Let us know if we can help with anything else!

Georgia
2 reviews
0 helpful votes
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Tree Arrived Half Dead
July 14, 2021

Tree arrived with a dry root ball and dead tips. It has proceeded to die further on my deck. The company's 30-day guarantee is worthless. I will never buy anything from Fast Dying Trees again.

Date of experience: July 9, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're very sorry to hear this! If your tree has continued to decline, please send us an updated photo and we'll be happy to make it right!

Arkansas
4 reviews
4 helpful votes
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Healthy
July 9, 2021

My trees arrived healthy, no wilt or dead yellow leaves. I have planted them ad a couple weeks later they are doing incredibly well!
Can't wait for them to bear fruit (there are several buds so hoping I might get some this year!).

Date of experience: July 9, 2021
New York
1 review
0 helpful votes
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Never disappointed
July 9, 2021

All the tropical trees that I ordered came well packed and are not just growing fast but thriving, I am very happy with the purchase I made.

Date of experience: July 9, 2021
Florida
1 review
0 helpful votes
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Haas Avacado
July 9, 2021

Received trees very quickly! Trees were packed very nicely and were in great shape when I received them! Don't recall if it was FedEx or UPS that delivered, but they delivered to the wrong address and the box was damaged from rough handling!

Date of experience: July 9, 2021
Georgia
1 review
0 helpful votes
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Quality
July 9, 2021

The trees arrived packed in the box but when they were taken out all of the root balls fell apart and it was hard to plant them. Right now they are struggling to take hold. I was under the impression that they would arrive in burlap ready to plant the entire ball. Hopefully they survive.

Date of experience: July 9, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry to hear how your trees arrived! Please keep us posted on how it's doing so that we can assist you further if it does not recover!

Tennessee
1 review
0 helpful votes
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Good but could be better…
July 9, 2021

Ordering, packaging, shipping all went as expected. My only critique is the way the size of the plants is described online. Pot size really isn't useful to the general consumer. Just stop. Nobody has ever said, "I need a new, one quart plant…"

I want to know how tall (and wide) the plant is. If you can tell me the age of the plant, that would be a bonus. In the case of a fruit tree, let me know when I can expect it to bear fruit. These are the descriptors that would be useful to me,,, much more so than the liquid capacity of the pot it sits in.

Date of experience: July 9, 2021
New Hampshire
1 review
0 helpful votes
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Gardenia tree
July 9, 2021

The tree is wonderful. Less than 2 weeks after receiving it, we are enjoying great fragranced blossoms. I followed the planting instructions and couldn't be more pleased with the whole experience for ordering and shipping to the product.

Date of experience: July 9, 2021
Texas
1 review
0 helpful votes
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Memory Tree
July 8, 2021

I purchased a Sugar Maple tree as a memorial gift to a dear friend when her father passed away. Tree was beautiful, packing and instructions for planting were perfect.

Date of experience: July 8, 2021
Illinois
1 review
0 helpful votes
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Purchased twice, trees and flowers all ended up dead

Date of experience: July 8, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're sorry to hear that your plants didn't do well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

District of Columbia
3 reviews
0 helpful votes
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Not please by lack of rsponse
July 9, 2021

I purchased three trees…two out of three are not doing well ay all. I contacted customer service who walked me through the process…my message was sent but never received any message from customer who now claims that they had never received the message, though i received confirmation. I will attempt to contact them again.

Date of experience: July 8, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry that we never received your initial email. We have since been in contact and are working to get this resolved!

North Carolina
1 review
0 helpful votes
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As far as a shipping experience the website is very easy to use, and have great information about the plant or tree someone is my purchase. Also their customer service is very nice and helpful, when need. I have recommend them to others.

Date of experience: July 8, 2021
Wyoming
1 review
0 helpful votes
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Customer service
July 8, 2021

Fantastic customer service from this company. I am extremely pleased with the response time and the guarantee for the products they sell... it's so nice to have a company that I can depend on to deliver quality and service... thank you!

Date of experience: July 8, 2021
New York
1 review
0 helpful votes
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Great customer service
July 8, 2021

I had a problem with a few of the trees I purchased and after sending in photos, they immediately sent out replacements. Great company!

Date of experience: July 8, 2021
Virginia
1 review
0 helpful votes
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Horrible response to a problem
July 9, 2021

I recently bought two cherry trees - a Bing and a Montmorency. When I opened the box the Montmorency was on top and the Bing was smashed underneath it. What few leaves the Bing had were torn off. While I wasn't happy, I assumed both trees would be okay and I planted them. In less than a month the Bing was dead. 20' apart, exact same planting conditions, water, weather, etc. One is thriving and the other is dead. When I got in touch with customer service there were some messages back and forth, photos sent, etc. before they acknowledged the tree was dead. All I had to do is retroactively pay them another $40 for a warranty and they'd refund my money. That's insane. They shipped a bad product and want more money to make it right. Look, I know that there's likely a good amount of customer error with something like live plants, but I did everything right in this case. I should have complained when I first opened the box and saw the damage from shipping. I mistakenly believed that it would be okay and if it wasn't they'd make good on it. My bad. Now I know what kind of business it is. Give it some thought before you give them your money. There are other options available.

Date of experience: July 8, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

Be sure to reach out to us within the first 5 days if there are any concerns with your tree so we can cover it 100%. Beyond this we do have our 30 day guarantee which covers a replacement if shipping costs are covered. Since there are so many environmental factors that can cause a tree to perish, we offer that 1 year warranty at checkout as an added protection for your plant. We are so sorry for any inconvenience!

California
1 review
0 helpful votes
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Never received this product.
July 9, 2021

I placed this order and the FedEx Center in Ocala said it came damaged and it was sent back. I re-ordered it and it made it as far as that same FedEx Center but never to my house. I was refunded the amount of purchase, but I would rather have received the bushes.

Date of experience: July 8, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry for the issues you experienced with the carrier delivering your plants!

Texas
1 review
0 helpful votes
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Awesome customer service
July 8, 2021

I had ordered two tress and one tree arrived not looking good, it came out of the pot and soil was everywhere, but when I sent them a picture and an email, I immediately got another peach tree and the customer service was very prompt. I will be buying from them again.

Date of experience: July 8, 2021
California
1 review
0 helpful votes
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Perfect Gardenia
July 8, 2021

The plant was so well packed and arrived quickly. It is presently planted and I'm hoping for blooms soon. I'm looking forward to having beautiful gardenia flowers.

Date of experience: July 8, 2021
Pennsylvania
1 review
0 helpful votes
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Trees for fathers day
July 8, 2021

Trees came very quickley and although the leaves fell off right after planting the new leaves cames back quickly and tree is doing well so far.

Date of experience: July 8, 2021