FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,307

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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Pennsylvania
1 review
0 helpful votes
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Beautiful tree
July 19, 2021

I'm very happy with the handling of my tree and my problem. The gardenia is doing well.

Date of experience: July 19, 2021
California
1 review
0 helpful votes
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All trees arrived healthy. There was definitely leaf loss, but after a week of acclimation, all of them are putting out brand new leaves and growth. Really impressed with the quality and size of the trees.

Date of experience: July 18, 2021
California
1 review
0 helpful votes
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Probably an anomaly but plant was almost dead. Previous purchases were great.

Date of experience: July 18, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! It looks like we’ve since been able to resolve this, but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

Minnesota
1 review
0 helpful votes
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Wrong weather zone.
July 20, 2021

Ordered crape myrtle tree but it wouldnt grown in zone 4. I wasted $120.
Sugar maple came with all bad leaves, holes on them.
Autumn blaze red maple tree was packing same box with sugar maple that cause damage the top body.
I m not happy at all.

Date of experience: July 18, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear about your plants and are reaching out privately to see how we can further assist you.

Colorado
1 review
0 helpful votes
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Cherry trees
July 20, 2021

The Stella is growing well so far. The Bing doesn't appear to be alive.

Date of experience: July 18, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear that your Bing Cherry Tree is not doing well and are reaching out privately to offer further assistance.

New York
1 review
0 helpful votes
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Better than expected
July 18, 2021

We ordered 12 Hollys. They were shipped 2 to a package and most were intact in their pots, some had spilled some soil. The trees were almost 3 feet high and in good condition.

Date of experience: July 18, 2021
Minnesota
1 review
0 helpful votes
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Five trees good, one tree not so much
August 18, 2021

I purchased six limelight hydrangea trees back in April-May 2021. Five have done okay and one has not. Wondering if their customer service will do something to compensate me for the one tree ($160 cost)?

Date of experience: July 18, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Minnesota
1 review
0 helpful votes
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A-OK
July 18, 2021

Shipping was fast, and a week later our tree is putting out new leaves and looking healthy.

Date of experience: July 18, 2021
California
1 review
0 helpful votes
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Japanese Maple - red dragon took to long to get here. It had crispy leaves on 1/4 too of tree and broken branches. Water it, planted with original soil that came with added new soil in pot. Plant not healthy and don't know if it will make it. Disappointed with the experience.

Date of experience: July 18, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear about your Red Dragon Japanese Maple! We are reaching out privately to offer further assistance.

New York
1 review
0 helpful votes
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Several of our dormant trees did not survive, but Fast Growing Trees ended up replacing them. The first representative we talked to hesitated with the replacement, but we called back and spoke with another rep who handled everything quickly. We really liked her and thanked her for her help.

Date of experience: July 18, 2021
Virginia
1 review
0 helpful votes
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Expected much more
July 20, 2021

Shipment arrived late. Arrival dates are unrealizable. The way things are packaged and handled make them prone to shipping damages including broken branches and turn leaves.

Date of experience: July 18, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear about your experience and are reaching out privately to see how we can assist.

Florida
1 review
0 helpful votes
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Perfect gift
July 18, 2021

The tree arrived as expected. This was such an easy way to send the perfect gift. It was an very satisfactory shopping experience. Would definitely recommend and would buy from them again.

Date of experience: July 18, 2021
New Jersey
1 review
0 helpful votes
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Everything delivered timely. No problems. Healthy plants.

Date of experience: July 18, 2021
Wisconsin
1 review
0 helpful votes
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The customer representative that I dealt with was super nice helpful and understanding of what I was looking for. We ended up finding the right tree I needed and she took care of me right away. The only issue that I had was that a came quicker than I needed it. But that was probably my fault by not telling them when I needed it. But it came fast and it did not come with any issues. Packaging was questionable but like I said it came without any broken branches so my family and I were satisfied.

Date of experience: July 18, 2021
Pennsylvania
1 review
0 helpful votes
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Great tree!
July 18, 2021

My olive tree arrived very quickly. It looks healthy right out of the box and even has an olive on it!

Date of experience: July 18, 2021
Texas
1 review
0 helpful votes
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Wonderful!
July 18, 2021

Shipping was fast! I did have an issue with the shipper, however after one call EVERYTHING was immediately taken care off. I will always shop here!

Date of experience: July 18, 2021
Texas
1 review
0 helpful votes
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Dying Thuga trees
July 20, 2021

Out of the ten thuga trees I bought only three look like they will make it. The palm I bought is doing great, and it was an afterthought to purchase it. I really wanted the thugas for a living privacy fence in the future. So sad.

Date of experience: July 18, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear that your Thujas are not faring too well and are reaching out privately to see how we can help!

California
1 review
0 helpful votes
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Love this purchase!
July 17, 2021

The tree came fast shipping and packaged with care, very healthy as well. I was surprised with how big the tree was, I was expecting a lot smaller so that is another plus! Since it is currently in the low 100s where I live, I was concerned that once I planted it, that it would struggle with the stress of the heat like the rest of my poor plants. But it is doing well and thriving! Very happy with this purchase, what a great deal. I did shop at my local nurseries near my home, this looks in far more better health, even after shipping. I will definitely buy here again! Thank you!

Date of experience: July 17, 2021
New Mexico
1 review
0 helpful votes
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2nd Time the Charm
July 17, 2021

I have had excellent experiences with other varieties of dwarf nandinas (from other sources) in other locations on my property. So, I thought that 'Flirt' a smaller variety offered by FastGrowingTrees would be a good choice for a similar but smaller location. I originally ordered the smaller 1 gal. Size. It arrived quite small and, despite planting by professional gardener and drip irrigation, never 'took'- it just dried up and died. Because I had bought the guarantee, FastGrowingTrees promptly honored my request for a replacement. I decided to upgrade to the 3 gal. Size (and to order 2 instead of 1). They credited the 1 gal. Item amount toward that replacement purchase. The 2 new, 3 gal. Plants arrived soon after placing my request and were considerably larger - healthy, well branched and lots of foliage. Both were planted professionally with drip irrigation and, a few weeks later seem to be doing well. It's a bit too soon to know for sure, but I am optimistic that they will continue to do well. I did buy the guarantee again for the replacements and recommend doing so for shrubs and trees.

Date of experience: July 17, 2021
Missouri
1 review
0 helpful votes
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Excellent customer service
July 17, 2021

Took care of my order issues promptly! Trees were damaged on delivery. The package arrived broken in half and the tree branches were severed badly. We were offered a free replacement but we chose a refund and we got it. Thanks.

Date of experience: July 17, 2021