FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,311

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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Michigan
1 review
0 helpful votes
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I recently asked that 2 separate hydrangeas be sent to cousins as a memorial for their mother passing away, one was in NC,& one in FL. I appreciate the apparent quality of the plants received after getting pictures of them, timeliness of gifts and help from staff on your website, who were very helpful. Thank you, Laura Barrett and my siblings's families.

Date of experience: July 28, 2021
District of Columbia
1 review
0 helpful votes
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Black Bamboo
July 30, 2021

Very dissapointed with the tree that came to us. It was half the expected size and half of the leaves were dead. It did not look like the tree that was advertised to us.

Date of experience: July 28, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your bamboo wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Texas
1 review
0 helpful votes
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Delivery Issue
July 28, 2021

When my tree arrived, the delivery person det the box upside down so when I opened it, the top leaves looked damaged.

Date of experience: July 28, 2021
Missouri
1 review
0 helpful votes
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Good plants
July 28, 2021

Very reliable. Plants were received in very good condition.

Date of experience: July 28, 2021
Illinois
1 review
0 helpful votes
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Purchased a meyers lemon gal bush for my sister as a birthday present. Shipped it a week prior and had plenty of time and was scheduled to be delivered by her birthday, which was a Thursday.

First it was delayed till Friday, and then last minute was rescheduled till Monday. I was very concerned that the bush would dry out and arrive wilted. So Friday I had to call her back and tell her it was delayed again and I had to TELL my sister what her gift was so she could track the package by her locally.

Fortunately when it arrived Monday it was okay and she is very pleased with the bush. But I was very disappointed she did not get to be surprised when she opened her gift.

Date of experience: July 28, 2021
Pennsylvania
1 review
0 helpful votes
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Professional
July 28, 2021

Follow thru as described, over size shipping was a surprise because I thought shipping was include but overall very happy with Willy the willow

Date of experience: July 28, 2021
California
2 reviews
0 helpful votes
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Trees dying on delivery
July 28, 2021

Two of the ten trees were nearly dead on delivery. Planted them and they are doing badly. The instructions for planting were rudimentary- the instructions for watering and care were non-existent

Date of experience: July 28, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that 2 of your trees didn’t make it! We have reached out privately to help!

Rhode Island
1 review
0 helpful votes
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The plants arrived packaged in a box that looked like FedEx had thrown around and some limbs were broken. Box was clearly marked this end up and fragile etc. deducted one star for overall experience. But the purchase was easy and product is great.

Date of experience: July 28, 2021
Virginia
2 reviews
2 helpful votes
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Above & beyond customer service
July 27, 2021

I had 12 Baby Arborvitae trees I purchased just short of a year ago and called to use my purchased warranty. I quickly received a credit to my account and while I would rather have received replacements (because the price on these have gone up 300% since early last year).

Date of experience: July 27, 2021
Tennessee
1 review
0 helpful votes
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Nice Plants, Easy Ordering
July 27, 2021

Trees were shipped quickly and very well packaged. Ordered a Nectarine and 3 in 1 Apple tree. Planted trees two days after being received and seem to be doing well.

Date of experience: July 27, 2021
Texas
1 review
0 helpful votes
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Nice dying plants
July 28, 2021

Arrived in sickly condition, I knew I couldn't put them in the ground that day, so I put them in a larger temp pot with miracle grow soil. Well... fast forward a week, and two are shriveling up and turning brown when I would expect them to flourish in a larger pot with nice soil.

Date of experience: July 27, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear that your plants are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Texas
1 review
0 helpful votes
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2 of 3 plants dead on arrival
July 27, 2021

2 of the 3 Citranilla plants I ordered were dead on arrival. The 3rd plant, I tried all the dead leaves, and kept it inside it's original container per the instructions, yet it too died within 4 days.

Date of experience: July 27, 2021
New York
1 review
0 helpful votes
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I ordered 4 Skip Laurels, two seem well, the other two came with shotgun holes in alot of the leaves.
I also ordered a Nellie Steven's.
It was a 1 gallon bucket, however, it literally looked like two stcks with leaves.
I ordered a small lilac Bush an I was really excited. However, it now has blight...
I sent an BBC email with pictures of the leaves and no one got back to me. I hope the lilac makes it.
The rodadendrons and green giants I ordered are doing well.
Not sure if I will order fro this site again.

Date of experience: July 27, 2021
West Virginia
2 reviews
0 helpful votes
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Repeat customer
July 27, 2021

I have always had plants/ trees that survive and thrive with FGT. Unlike the Tree Center, where I averaged a 50% loss of products over a year, my FGT experience has never had a negative.

Date of experience: July 27, 2021
Michigan
1 review
0 helpful votes
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Delivered on time and healthy
July 27, 2021

Salesperson was very helpful. Product arrived undamaged and healthy.

Date of experience: July 27, 2021
Texas
2 reviews
0 helpful votes
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Still Waiting for my tree
July 28, 2021

Ordered a mimosa; supposed to be shipped 13 Jul. Still waiting.

Date of experience: July 27, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're very sorry to hear this! We're reaching out privately to help!

Kansas
1 review
0 helpful votes
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So far so good
July 27, 2021

Looked everywhere for a chocolate mimosa tree! Out of stock or overpriced! They notified me as soon as they had one and I received it in good condition in a couple of days.

Date of experience: July 27, 2021
Colorado
1 review
0 helpful votes
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Stellar customer service
July 27, 2021

I ordered 3 different plants, 2 of each, D'Anjou pear, Seckel pear, Blue Moon honeyberry, Blue Velvet honeyberry, and 2 Goji's. Both pears suffered a great amount of travel shock, one's been replaced due to shipping damage (the packing straps cut into the box and broke branches), but is hanging on. Incredible customer support even helping to address my doubts. The Goji's also experienced some deep shock, didn't make it, and have also already been replaced. The 2 honeyberries are thriving from Day One. This company backs up their products to a fault. I won't order from anyone else!

Date of experience: July 27, 2021
New York
1 review
0 helpful votes
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Professional Customer Service
July 27, 2021

Staff is professional, knowledgeable, and skillful. The plants arrived just as advertised, and are more beautiful than pictured. Sky Pencils are planted now & thriving nicely.

Date of experience: July 27, 2021
Texas
1 review
0 helpful votes
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The fig tree-bush
July 27, 2021

I paid $79 for a fig tree. It looks like a bush (three branches, no trunk. Couldn't get them to fix the problem.

Date of experience: July 27, 2021