On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Plants are charged immediately, way before shipping. I believe billing should occur when
Plants are shipped.
Was given a dollar amt off, except when you qualify for free shipping, you cannot use. Really frustrating!
You are asking my experience? I have not receive my order. So far my experience has been hitting the order button and giving you my money. So far the experience has been better for you than me.
Pam is GREAT. Knows her business Pleasant to talk to.
HOWEVER, I am disappointed at the small size of the trunk of the tree
I got
We are very satisfied with our Meyer Lemon Tree. It arrived in great condition with many buds. The package was on time and very easy to plant. We will buy other trees from you. Terry
This is the third order I have received from Fast Growing Trees in 2 years. The product always arrives fresh and healthy. It is a great experience to work with them.
I ordered two plants- the plants were packaged on top of each other in one box. Not properly packed in a way that caused them to bump and bend during transportation. Didnt arrive in good shape
My trees arrived in very good time. They were small but seem to be doing well. I did order the root rocket. I will post later to see how they grow.
I received two citrus trees in the mail this week--a meyer lemon "tree" and a blood orange "tree". They were packed side by side and upon receipt both looked healthy. As advertised, they stand at about 2 feet tall. However, was surprised that they were so, shall we say, underdeveloped. Scrawny is more like it. More like tall plants than trees. It would have been nice to have a photo on the website showing the actual product. Still, I am looking forward to caring for them so they grow to be as beautiful as the 2-3 year old streets in the photo on the website.
Delivery was quick, about 3 days.
The plants arrived quickly and look healthy. The packaging was effective, as the plants had moist soil and the pots and plants stayed in tact. Looking forward to seeing them grow.
Never Again. The flowering Quince is no more than a stick. Boy did I get ripped off. You crammed the 2 crepe myrtles on top of one another and did the same with the holly. You can only imagine how they looked when they arrived. Shame, Shame on you.
Excellent purchase experience! Love the lemon tree it was the perfect birthday present. Will be buying more soon.
Plant seems to be dead on arrival and has not revived. Planted as instructed, but no growth. Very expensive and disappointing
Plants were delivered quickly, and in good shape. Don't say on your website that you accept Paypal, though, when you don't.
Once again I was bless to have Elvis in CS to answer my call, as usual, he handle my issue with easy professionalism.
My latest order has been as pleasant an experience as my previous orders. Healthy, gorgeous trees, quick shipping... no complaints! In fact, in this last order, there were two trees for a neighbor because I couldn't stop raving about FGT, and we promptly decided that our adjacent front yards need at least two more, so we're already plotting the next order!
I found it very easy to order what I wanted. Great selection and great communication.
Our plants arrived quickly and looked great. We have them in the ground and are anxious to see how they do.
I would like it if you could sort the selection of plants based on your zone so I am not looking through options that wont grow in my area.
I bought two apple trees. They arrived on time and in good shape. I called and asked about planting in my zone and a representative told me to go ahead and plant them now.
I received my plants in a timely manner and they arrived bigger and more beautiful than I had hoped for. The plants were definitely well taken care of and packaged beautifully. I am excited to see them become a part of my home and yard.
My Key lime tree came me to me very stressed after 5 days at the post office.
You guys said give the Key Lime 45 days and then you will reimburse for a in-store credit.
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.