FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
Product arrived in mint condition and as described.
From the packaging the notifications and descriptions of the shoes. I would definitely shop again. By the way I love the actual file.
I've ordered few items with FASHIONPHILE and it's always an ease to make purchase. I love the layaway and sell back options. I just wish the layaway is a little longer atleast 3 months instead of 2 months.
I knew the bag I wanted an followed three different sites for best deal. Ended up purchasing from Fashionphile as they had exactly what I wanted and also had a return policy if I wasn't satisfied. I received my Gucci bag yesterday and couldn't be more thrilled! Packaging was professional, the bag was in excellent condition and customer service was there to help me when requesting a follow up on shipping date. Would definitely recommend.
The item was exactly as described. I will buy more things from here and recommend it to my family and friends.
Very happy with everything! Beautiful necklace and very hard to find came in beautiful packaging.
Great experience, very helpful. Was very nice when I had contacted them about my bag. They did everything to accommodate to make sure I had a great experience.
I made my first purchase on FashionPhile and also took advantage of their ‘reserve' option. After my final payment my shoes were shipped out that same day. My product is perfect and as expected! They were packaged impressively too! I will certainly do business with them again.
Love the bag. Like new and real Gucci but much smaller than indicated from pictures. That was my only issue.
Great condition. Exactly as listed. Came very quickly.
I received them as described and they are perfect.
It's my fourth purchase here, the items are high quality. Beautiful ring, super fast shipping and excellent customer service.
Awesome, everything happened the way FASHIONPHILE explained it would. My purchase experience was better than I anticipated. Love my Chanel purse, everything I thought it would be and more. Would definitely recommend and buy from FASHIONPHILE again.
WORST CUSTOMER SERVICE EXPERIENCE EVER. I highly, highly recommend moving away from this platform. First, I had to email few times to find out if my return was made (after waiting for 3 weeks). I got a response back that they cannot refund it to me since I'm "missing" a tag. I told them there was no tag from the beginning and the product is obviously in an original condition. Then there was no response, so I had to call them and ask. They kept saying they'll try to give me an "answer" before the day ends for 3 straight days. I had to chase them down every lunch time for three consecutive days and today, STILL no response. It's a Chanel sandal that's worth more than $2000. I have never experienced this much unpleasant and time wasting online shopping. Please save yourself from this kind of hassle.
I'm very satisfied with my item. Fashionphile never disappoints.
Came exactly as how described and shipped/delivered fast!
My overall experience was fast and for the most part good, but I wish it would have stated how heavy the straps are on this bag! I am thinking of returning it.
I received my order less than 24hrs after I placed it, it was in better condition than described and the packaging was even more fun than if I'd gotten it new from a vendor. The 1 year 75% buy back option also makes me feel more confident about the purchase in case it no longer meets my needs or I just get bored!
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory
Answer: Terri, can you email brandee@fashionphile.com? I looked into the system and can't see a Terri P in the system. We have zero affiliation with snobswap and never have had one. Other resellers do. Is it possible you were dealing with another reseller? We send checks as soon as we check in an item and it is authenticated. Thanks!