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FASHIONPHILEReviews 10,192

4.7

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+88
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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41,334 reviews

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South Carolina
1 review
0 helpful votes
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Trustworthy Descriptions
October 6, 2023
Updated review

I find Fashionphile to be very accurate on description and condition of the items offered for sale. Very pleased with my latest purchase and appreciate the return policy when something does not work out, which is not very often!

Date of experience: October 6, 2023

Great selection and site easy to navigate
August 28, 2023
Previous review

Great selection and site easy to navigate

Date of experience: August 28, 2023

Easy navigation
January 1, 2023
Previous review

Easy navigation

Date of experience: January 1, 2023
Idaho
1 review
0 helpful votes
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My own came quickly and looked like brand new!
October 6, 2023
Updated review

Item came quickly and looks even better than expected!

Date of experience: October 6, 2023

Lots of choices!
August 14, 2023
Previous review

Lots of choices!

Date of experience: August 14, 2023

Easy to navigate website
July 21, 2023
Previous review

Easy to navigate website

Date of experience: July 21, 2023

Easy to place order
July 1, 2023
Previous review

Easy to place order.

Date of experience: July 1, 2023
California
1 review
0 helpful votes
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Delightful GM Condition
November 4, 2023

Purchased bag listed as "very good" small tear in canvas wasn't disclosed in initial description. I would lose 10 percent if I return. Somewhat disappointed

Date of experience: October 5, 2023
North Carolina
2 reviews
0 helpful votes
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I had a good experience
October 5, 2023

Overall, it was good. I used the reserve plan and that was helpful.

Date of experience: October 5, 2023
Arizona
1 review
0 helpful votes
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Super cute package got my package in less than 3 days after paying in full amount. Will definitely be making more purchases in the near future

Date of experience: October 5, 2023
California
1 review
0 helpful votes
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Fine as usual.
October 5, 2023

I found an item I liked, completed the checkout process, and my item was shipped/delivered in a timely manner.

Date of experience: October 5, 2023
Massachusetts
1 review
0 helpful votes
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I love purchasing items from Fashionphile. Their photos provide accurate descriptions of what you are purchasing. There is just one thing that I could appreciate, faster shipping. Quite often my items come almost a week later. When I spent $4000 on a bag, I would appreciate it coming within two days, especially since I live about two hours from Carlsbad where most of my bags originate. I feel like anything shipped via UPS takes longer than FedEx. I'm sure there is an option where I can pay more to have it shipped quicker, but after spending $4000 on a bag, I feel it would be courteous to get that bag to the customer in a more timely manner without an additional cost.

Date of experience: October 5, 2023
California
1 review
0 helpful votes
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Excellent
October 5, 2023

The ring was just as described in the listing. Excellent condition

Date of experience: October 5, 2023
New York
1 review
0 helpful votes
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Excellent buying experience
October 5, 2023

Easy website navigation, rich variety and selection on products. Very transparent about the condition of the used product. I am very pleased with my purchase.

Date of experience: October 5, 2023
Washington
1 review
0 helpful votes
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This was my second time purchasing a designer bag from Fashionphile. It can sometimes be a little stressful buying a pre-loved bag from any online retailer. I had been considering the bag I wanted to buy for a couple weeks before making my decision, so purchase online and got confirmation of purchase. The next morning, I saw an email that the purchase didn't go through (I think my new address wasn't correct in Apple Pay). Then, I went to buy the bag again but the price had gone back up (it was on discount before). I called their customer support line, and they were able to honor the price from the previous day as they'd seen my attempted purchase! That saved me $1,000! Delivery came very quickly, perfectly packaged and in a Fashionphile dust bag since the bag didn't have its original Chanel dirtbag any longer. Exactly as described, very little wear, and one very happy shopper :)

Date of experience: October 5, 2023
Illinois
1 review
0 helpful votes
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It was delivered on time and exceeded our expectations. Really happy.

Date of experience: October 5, 2023
New York
1 review
0 helpful votes
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Love!
October 5, 2023

The whole experience was easy from start to finish. I was able to find a bag that I loved at a great price! Really happy with my Gucci Soho Disco bag.

Date of experience: October 5, 2023
California
1 review
0 helpful votes
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Good job
October 4, 2023

Very correct information about the products.
Large selection of items.

Date of experience: October 4, 2023
Arizona
1 review
0 helpful votes
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Great bag, needs better description
October 4, 2023

I bought a Givenchy Antigona bag. I know some have the detachable strap but the older ones do not. It is probably my fault for not looking at the photos closely enough to see that this one did not have a detachable strap, which is what I wanted. Beautiful bag otherwise and I'm keeping it and will just deal with the strap.

Date of experience: October 4, 2023
Georgia
1 review
0 helpful votes
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Fashionphile has the best selection of affordable luxury.
October 4, 2023
Updated review

I recently purchased a black Chanel camera bag that was listed in excellent condition with box and authenticity card. It came in even better condition than listed and also came with its original tag. I was so happy to get this bag as I have been looking for one for quite some time. This is one of many positive buying experiences I have had through Fashionphile.

Date of experience: October 4, 2023

I love this website for buying luxury items!
June 28, 2021
Previous review

I love this website for buying luxury items! Returns are super easy also and no hassle to get what you want!

Date of experience: June 28, 2021
Arkansas
1 review
0 helpful votes
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Nice Bag
October 4, 2023

I received my bag quickly, but a little disappointed the bag has a mildew smell to it.

Date of experience: October 4, 2023
Ohio
1 review
0 helpful votes
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YSL dreams
October 4, 2023

Easy to find what I was hoping to find… and then some!

Date of experience: October 4, 2023
Florida
1 review
0 helpful votes
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Perfect
October 4, 2023

Very satisfied with it, so glad with the piece I got.

Date of experience: October 4, 2023
Illinois
1 review
0 helpful votes
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Love my bag!
October 4, 2023

My Gucci bag looked just like the picture and described just as shown! Love my purchase!

Date of experience: October 4, 2023
Texas
1 review
0 helpful votes
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I love the shoes
October 4, 2023

I've bought several things from fashionphile and I'm never disappointed. This is my first shoe purchase and I love them!

Date of experience: October 4, 2023