Sitejabber Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILEReviews 10,192

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+88
How would you rate FASHIONPHILE?
grey star
grey star
grey star
grey star
grey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,334 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Diane J.
Unfollow Diane J.
Share Review
Report Review

Easy to purchase
November 21, 2023

Very efficient way to shop, and when your packages arrives, it is celebrated!

Date of experience: November 21, 2023
California
1 review
0 helpful votes
Follow Barbara S.
Unfollow Barbara S.
Share Review
Report Review

Always pleased with my purchases.
November 21, 2023
Updated review

I've ordered many LV items from Fashionphile & always very pleased with my purchases. Excellent customer service, too.

Date of experience: November 21, 2023

I've shopped on line with Fashionphile for many years
August 23, 2022
Previous review

I've shopped on line with Fashionphile for many years. Always very pleased with my purchases. They never disappoint!

Date of experience: August 23, 2022

I've shopped pre love LV with Sarah for 3 yrs
December 22, 2021
Previous review

I've shopped pre love LV with Sarah for 3 yrs.

Date of experience: December 22, 2021

Love Fashionphile!
September 18, 2021
Previous review

Love Fashionphile! Purchasing since 2018. Great packaging. Fast delivery.

Date of experience: September 18, 2021
California
2 reviews
0 helpful votes
Follow Lara B.
Unfollow Lara B.
Share Review
Report Review

Amazing
November 21, 2023

Easy from start to finish. Premium packaging and customer service

Date of experience: November 21, 2023
Florida
1 review
0 helpful votes
Follow Mindy E.
Unfollow Mindy E.
Share Review
Report Review

Perfect Transaction
November 21, 2023

Great experience and fast shipping. Bag was exactly as described.

Date of experience: November 21, 2023
Colorado
1 review
0 helpful votes
Follow New B.
Unfollow New B.
Share Review
Report Review

Questions on item were unanswered.
November 20, 2023

I emailed customer support regarding the lack of a serial number on the purse I purchased but have yet to receive a response.

Date of experience: November 20, 2023
Washington
1 review
0 helpful votes
Follow Mario G.
Unfollow Mario G.
Share Review
Report Review

Great experience
November 20, 2023

Great shopping experience, the item came as pictured and great condition.

Date of experience: November 20, 2023
North Carolina
1 review
0 helpful votes
Follow Karla U.
Unfollow Karla U.
Share Review
Report Review

Great integrity and customer service!
November 20, 2023

My first purchase and it went smoothly! The item I ordered arrived in the exact condition as described. I received notifications from order to delivery. I will order from Fashionphile again!

Date of experience: November 20, 2023
New York
1 review
0 helpful votes
Follow chiari T.
Unfollow chiari T.
Share Review
Report Review

Great quality items, poor customer service
November 27, 2023
Updated review

I have shopped at Fashionphile for many years having sold and purchased items. While I trust Fashionphile for authenticity and quality their customer service is not great. They don't seem to put any value in building relationship with customers, offering any type of fair price adjustment policies (I.e. You purchase an item and they offer a promo the next day? Even though its within return period they wont honor price discount). When you speak to a rep it often feels like you are talking to a bot versus a real human.

Date of experience: November 20, 2023

Unhelpful CS
October 30, 2023
Previous review

Unhelpful CS

Date of experience: September 30, 2023
California
2 reviews
0 helpful votes
Follow Yvette Y.
Unfollow Yvette Y.
Share Review
Report Review

David Yurman Cable bracelet
November 20, 2023

I had ordered a bracelet for my daughter, I know she will love it! So it happy it arrived quickly it is a Birthday gift and the last time she was at FASHIONPHILE they didn't have it in her size!

Date of experience: November 20, 2023
Florida
1 review
0 helpful votes
Follow Bao Anh D.
Unfollow Bao Anh D.
Share Review
Report Review

Never shop at fashionphile
November 27, 2023

I bought a Chanel CC lambskin brooch. The product didn't look like how it was described. The pin was bent and it wasn't gold.

Date of experience: November 20, 2023
New York
1 review
0 helpful votes
Follow New S.
Unfollow New S.
Share Review
Report Review

Exactly as expected
November 20, 2023

Just received my bag and the condition was exactly what I expected. Excited to use my vintage LV in "very good" condition:-)

Date of experience: November 20, 2023
Florida
1 review
0 helpful votes
Follow Rhonda R.
Unfollow Rhonda R.
Share Review
Report Review

Exceptional Experience
November 19, 2023

The bag was exactly as described, and it was shipped immediately. I'm quite pleased.

Date of experience: November 19, 2023
Qatar
1 review
0 helpful votes
Follow New T.
Unfollow New T.
Share Review
Report Review

Disappointed for 2 reasons
November 26, 2023

1- shoes condition is great but very tight although I have narrow feet but the width is awfully snug with alot of pressure in the foot.
2- not only the resale value is quiet expensive for a second hand chanel shoes its not that different from retail price, I had to even pay a huge amount for taxes and custom clearance, let alone the shipment fees! Shipment fees + custom clearance cost me around $135 extra!
It may be my first and last purchase due to the huge extra amounts I need to pay for an item that already is expensive.

Date of experience: November 19, 2023
New Mexico
1 review
0 helpful votes
Follow Rhonda X.
Unfollow Rhonda X.
Share Review
Report Review

I love all my purchases!
November 18, 2023
Updated review

Quick and easygoing! Ships out immediately. Products are always better in person.

Date of experience: November 18, 2023

Quick and easygoing!
November 17, 2023
Previous review

Quick and easygoing!

Date of experience: November 10, 2023

Great easy experience
November 9, 2023
Previous review

Great easy experience

Date of experience: November 9, 2023

Great experience
June 12, 2023
Previous review

Great experience

Date of experience: June 12, 2023

Awesome shopping experience
September 18, 2022
Previous review

Awesome shopping experience

Date of experience: September 18, 2022
New Hampshire
1 review
0 helpful votes
Follow Jill X.
Unfollow Jill X.
Share Review
Report Review

Description not accurate
November 18, 2023
Updated review

Bag came with a strong perfume smell which was not disclosed prior to purchasing. Still trying to decide whether to return.

Date of experience: November 18, 2023

Aways great
December 14, 2022
Previous review

Aways great

Date of experience: December 14, 2022

Super easy
July 20, 2022
Previous review

Super easy

Date of experience: July 20, 2022
Florida
1 review
0 helpful votes
Follow New N.
Unfollow New N.
Share Review
Report Review

Best purchase ever!
November 18, 2023

Love my product- got a great deal and it arrives on time and in perfect condition! Couldn't be happier!

Date of experience: November 18, 2023
Virginia
1 review
0 helpful votes
Follow Tatyana X.
Unfollow Tatyana X.
Share Review
Report Review

Love fashionphile
November 18, 2023
Updated review

I've been shopping here for years and I love it! I will continue shopping here!

Date of experience: November 18, 2023

Love fashionphile
August 30, 2023
Previous review

I always have a great experience when I am dealing with fashionphile. They literally make shopping with them amazing. I love the fact that you can put an item on reserve for 60 days. I will continue to use them.

Date of experience: August 30, 2023
Texas
1 review
0 helpful votes
Follow Mia I.
Unfollow Mia I.
Share Review
Report Review

I loved it nothing to complain it's just amazing and yeah

Date of experience: November 18, 2023
Virginia
1 review
0 helpful votes
Follow Donald H.
Unfollow Donald H.
Share Review
Report Review

Great purchase
November 18, 2023

Very good and easy communication love my purchase. Will be purchasing here again.

Date of experience: November 18, 2023
Colorado
1 review
0 helpful votes
Follow New W.
Unfollow New W.
Share Review
Report Review

Love it!
November 17, 2023

Love it! Everything came quick and perfect! Thank you!

Date of experience: November 17, 2023