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FASHIONPHILEReviews 2,527

4.7

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+88
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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41,334 reviews

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District of Columbia
1 review
0 helpful votes
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These were a steal!
August 19, 2021

The shoes I ordered are in almost perfect condition and they were marked as "very good". I will definitely be purchasing from Fashionphile again!

Date of experience: August 19, 2021
Washington
1 review
0 helpful votes
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So happy!
August 18, 2021

Arrived on time! Beautiful watch and really loved.

Date of experience: August 18, 2021
Massachusetts
1 review
0 helpful votes
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Mini palm springs
August 18, 2021

Item was as described (i love it!) only reason for not giving 5 stars is it took a long time to arrive though (almost 2 weeks) regardless fashionphile is still my favorite place to buy luxury!

Date of experience: August 18, 2021
Jamaica
1 review
0 helpful votes
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Love it
August 17, 2021

I absolutely love my experience working with the company.

Date of experience: August 17, 2021
New York
1 review
0 helpful votes
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Customer service was great—
August 6, 2021

When I didn't receive a shipment notice after a few days I tried to call, email, and chat with an agent about my order and had little success. So I messaged them on Instagram and was able to get some help. The team called me to confirm my shipping and got me a tracking number right away and even over nighted my shipment so I could get it next day. When I got the bag it was flawless! Just as pictured and in excellent condition. So satisfied. Will order again.

Date of experience: August 6, 2021
California
1 review
0 helpful votes
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FASHIONPHILE IS A SCAMMING BUSINESS!. I SUGGEST PEOPLE SHOULD BE VERY CAUTIOUS SELLING THEIR ITEMS TO THEM. IF YOUR ITEMS GET LOST IN TRANSIT OR WHATEVER HAPPENS TO IT. THEY WILL LITERALLY DO NOTHING ABOUT IT.

ON JULY 22,2021. I SHIPPED OUT 2 ITEMS IN ONE PACKAGE. AFTER A FEW DAYS WENT BY I COULDN'T TRACK MY PACKAGE. I WAS REALLY WORRIED, SO I REACHED OUT TO THEM. THEY OPENED A CLAIM AND ADVISE IT'LL TAKE 8-15 DAYS TO INVESTIGATE. I PROVIDED THE LOCATION I DROPPED OFF MY PACKAGE, BUT NO RECEIPT WAS PROVIDED. ON AUG 5,2021. I RECEIVED AN EMAIL FROM FASHIONPHILE STATING
*****THEY WILL CLOSE MY CLAIM IF I COULDN'T OBTAIN A RECEIPT FROM FEDEX*******

LIKE ARE YOU SERIOUS?!?!?!?! FOR YOUR INFORMATION I HANDED MY PACKAGE TO A MANAGER AT THE LOCATION I DROPPED OFF THE PACKAGE BECAUSE I DIDN'T HAVE TIME TO WAIT IN LINE TO OBTAIN A RECEIPT. I REASSURE MY PACKAGE WAS SAFE BEFORE I LEFT!.

NOW FOR FASHIONPHILE TO SAY THEY WILL CLOSE THE CLAIM AND NOT CONTINUE INVESTIGATING IS VERY ABSURD AND VERY UNPROFESSIONAL! FOR YOUR INFORMATION FEDEX/UPS/USPS DOES NOT ALWAYS PROVIDE A RECEIPT UNLESS YOU ASK FOR IT OR WAIT IN LINE (WHEN THEY'RE BUSY) TO OBTAIN ONE. MOST OF THE TIME THEY'LL ASK US TO JUST DROP THE PACKAGES OFF IF WE DON'T NEED A RECEIPT.

FASHIONPHILE BASICALLY TOLD ME TO SCREW MYSELF AND IM OUT OF LUCK FOR THE 2 BAGS I SHIPPED TO THEM. WHAT THE ********!?!?!?!? SO IT'S OKAY FOR YOU TO LOWBALL US AND TAKE OUR MONEY BUT WHEN SOMETHING BAD HAPPENS YOU TOTALLY LEAVE YOUR SELLERS/BUYERS HANGING?!?!?!

EVERYONE BEWARE!

Date of experience: August 6, 2021
Georgia
1 review
0 helpful votes
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Fantastic
July 29, 2021

I was concerned because my last purchase it appeared the package was tampered with. This latest purchase was much better. The package was securely wrapped and i was very pleased with my product.

Date of experience: July 29, 2021
Illinois
1 review
0 helpful votes
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Great fast shipping
July 25, 2021

Love my bag, great quality and fast shipping. Looks exactly like the pictures and I like that they show every angle so you know what your getting.

Date of experience: July 25, 2021
Texas
1 review
0 helpful votes
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Good
July 25, 2021

Always satisfied buy or sell on the Fashionphile, never let me down.

Date of experience: July 25, 2021
Maryland
1 review
0 helpful votes
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Beautiful boot but...
July 24, 2021

This boot is absolutely stunning in pristine condition. This boot was marked excellent condition but it is a new boot, that has never been worn. Now the but, it takes some time and work to get this boot on and off. I was going to return them because of that but my husband convinced me to keep them because they are that beautiful.

Date of experience: July 24, 2021
Illinois
1 review
0 helpful votes
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Love my bag!
July 24, 2021

I love the option to hold the bag I coveted. The process was easy and I love the bag!

Date of experience: July 24, 2021
Arizona
1 review
0 helpful votes
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Always reliable
July 22, 2021

I have never had a bad experience with Fashionphile either buying or selling. The last item I bought was described as "very good" condition and I honedtly can't find any flaw.

Overall very happy :D

Date of experience: July 22, 2021
Florida
1 review
0 helpful votes
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This was my first purchase from Fashionphile. I will be purchasing again.

Date of experience: July 14, 2021
Florida
1 review
0 helpful votes
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Great product and service
June 25, 2021

It was my first time buying from FASHIONPHILE. At first I was reluctant, but I did some research and found out that the site was legitimate. The product I bought was brand new and authentic. I'll definitely purchase more from FASHIONPHILE in the future. Thank you so much!

Date of experience: June 25, 2021
Sophia S. — FASHIONPHILE Rep
over a year old

Hi Meili! We are glad you had such a great experience. Thank you for taking the time to share your review with us, we really appreciate it!

Hot tip: if you're looking to sell items too, you can elect to be paid in FASHIONPHILE store credit, or Neiman Marcus gift card and earn a 10% bonus on that quote to use towards that next purchase!

North Carolina
1 review
0 helpful votes
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Awesome packaging!
June 25, 2021

Awesome packaging. Item is still in very good condition. Happy customer!

Date of experience: June 25, 2021
Virginia
1 review
0 helpful votes
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Love it
June 23, 2021

The purchase was as described I'm very happy with my Chanel bag

Date of experience: June 23, 2021
Sophia S. — FASHIONPHILE Rep
over a year old

Thanks Ruth! We really appreciate your review, enjoy your new Chanel bag!

Arizona
1 review
0 helpful votes
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Great!
June 17, 2021

Received the item exactly as described and faster than I thought

Date of experience: June 17, 2021
New York
1 review
0 helpful votes
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My latest purchase was so poorly packaged my item arrived crushed in a box/wrapped in paper. The box was entirely too big, causing the item to roll around and be dented as the box was poorly handled during shipping.

Date of experience: June 10, 2021
Massachusetts
1 review
0 helpful votes
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Above and beyond
June 10, 2021

I got very good deal! The Celine box bag I got is very very good condition (lots more than I expected) I love it! And the shipping was super fast!

Date of experience: June 10, 2021
Sophia S. — FASHIONPHILE Rep
over a year old

Thank you Saranya! We really appreciate your review and are glad you found what you were looking for!

Hawaii
1 review
0 helpful votes
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Excellent
June 5, 2021

The bag arrived clean and beautiful. The shipment took longer than what I expected, but it was worth the wait.

Date of experience: June 5, 2021