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FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
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Bag was exactly as described and more than what I expected, 2 dust bags, 1 Hermes and one from Fashionphile. Seems like a brand new bag, I love it.
Pleasantly surprised that the purse didn't need to go to Chanel for a spa treatment!
Strap is in excellent condition and shipped fast. I'm very satisfied with the item.
Purchasing the bag was easy and fast. No complaints. Upon arrival the bag it's a bit larger than my usual size but nevertheless beautiful.
I don't like how you can't ask them questions about the item, but what I purchased was as described. And their packaging was so nice, and their shipping was super fast I literally got it within a couple days of purchasing. Overall they are fast and very reliable!
My daughter recommended finding the red Chanel backpack on Fashionphile (She is more familiar with this site). She knew I had been looking for something much like this bag. I really appreciate and trust my daughter's recommendation. When the bag arrived, I was very pleased with the condition of the bag and the fact that the authenticity card was included. Looking fwd to wearing her well.
The ordering experience was simple, the product received was better than described and the presentation when received made purchasing from them fun!
Fashionphile's items in my experience have always arrived as presented on the site, very fast shipping and great customer service! They have great assortment of products and pricing.
My Gucci bag arrived very quickly. The bag is just as described!
Great bag, super fast shipping, arrived in two days. Nicely packaged too
I received my order, it's so nice, I am pleased and very happy. The order came in a very decent time. All positive! Thank you!
I got an amazing deal on this Gucci Belt so that was the great part. However, I called left messages. Sent them messages via messenger, via every way possible asking them to hold off on shipping the belt do to us being out of town. To make matters worse 8 never received an email saying the belt was being shipped. I checked the website and it had been shipped. At this point, I had two missed deliveries and I tried to get UPS to hold it at their location but that wasn't an option due to the way it was sent (signature requested). Luckily, I caught the UPS man on the 3rd attempt and was able to get him via our ring camera to deliver it to my neighbor. If not, it would have been sent back to fashionphile. There needs to be more shopping options for buyers. Not everyone is home all day and able to sign for a package.
I have never been disappointed with any purchase from Fashionphile. They are honest and very transparent about the quality/condition of the item and are exceptionally fair with pricing!
The experience was generally good, just want to have live chat during weekend to support as well.
Very easy and reliable purchase. Very happy with my purchase
I am out of town for a few days, but my package was received at home by my sister. I will inspect it once I get home - on Wednesday, April 6th.
I was impressed by how quickly I received my package & the strap was in great condition. I am very satisfied!
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory
Answer: Terri, can you email brandee@fashionphile.com? I looked into the system and can't see a Terri P in the system. We have zero affiliation with snobswap and never have had one. Other resellers do. Is it possible you were dealing with another reseller? We send checks as soon as we check in an item and it is authenticated. Thanks!