Farmina

We purchased N&D Quinoa for our cat. We received in a normal amount of time, so all is well. But, between the time I ordered the product and we received, we had a vet appointment. At that appointment, the vet changed the cats diet, and switched him to a completely different product. So now what. We have the 11 lb. bag of cat food - that wasn't cheap, and can't use it. I sent Farmina and email explaining the situation, and asked if we could return the product. I wasn't expecting much… To my surprise the only question they asked, was whether the product had been opened - which it had not been. But what they did next, blew me away! They not only approved the return, they covered the cost of shipping, and … AND, they credited my account immediately! Not a week to 10 days after the return had been received and inspected. But immediately - before I even had a chance to get it packed up, let alone dropped off to the shipper! Farmina Pet Foods, is a company that knows what customer service is, and values their customers!