Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 256th among Designer Clothes sites.
Hello
I sent the mail to contact of farfetch many times. Nobody writes me anything about my problem. I'm waiting my returns more than 20 days.The product is at ITALY/BERGAMO customs for a two week to a required paperwork. I cannot find order or returns on the farfetch website, it was deleted.
Purchased a clutch that I couldnt find anywhere in the UK and so Farfetch had it shipped from Italy. It arrived in a week, was packaged well and the bag is in perfect condition. Very happy and will be shopping with Farfetch again soon!
Order processing was way quicker than expected. Even made it in time for Christmas with normal shopping. Thanks Farfetch for saving Christmas for me. Most definitely will be shopping again.
My delivery address is wrong, I have called the customer service, but she hasnt solved my problem and no feedback
Dear Alva,
Thank you very much for taking the time out to provide us with your feedback. We are happy to look into this issue for you.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
We sincerely apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
The clothes were shipped fast prices are great! They actually have there stuff in stock too which make things great!
Farfetch has always delivered amazingly fast, even during holiday rush season.
Products are the best quality and I've never been disappointed by the product or service.
This is the first time I have ordered from Farfetch and I have to say the service has been exemplary from start to finish. The customer service staff are very friendly and helpful. The delivery was very quick - I was told that I wouldnt receive my item until after Christmas which I was disappointed about because the item was a Birthday treat to myself, so to receive my item a day before my Birthday and before Christmas, with notifications to advise of delivery date I was so impressed! Thank you! I love the item and will definitely order again and recommend Farfetch.
Excellent quality, excellent delivery, amazing customer service! Highly recommend shoppping with a Farfetch its a 5 star service!
Received defected item and returned for refund. No progress for more than 13 days. No reply. Already sent many emails. Worst online shopping experience. Dont buy from them!
Dear S C,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Alles war super, service war super...
Der bestellte artikel erfüllt meine vorstellug!
Ich bin sehr zufrieden mit farfetech.
I'm more of an Asian-fit. Therefore, there is always that chance whereby clothes purchased overseas (especially online) do not fit me. I'm glad I can have my order changed or refunded. Thanks!
Hello Alvin,
Thank you so much for taking the time to share your comments with us! We look forward to providing you with the same positive shopping experiences in the future.
Should you ever need help with a future order, please feel free to send an email to customerservice@farfetch.com. We are always happy to assist you with any questions or concerns.
Warm Regards,
Farfetch
Haven't tried purchase yet as it's a Christmas present however the service from Farfetch is excellent.
Hello Karen,
Thank you so much for taking the time to share your comments with us! Once you've placed your order, please feel free to share any suggestions for improvement.
If you have any questions or concerns, please feel free to send an email to customerservice@farfetch.com. We are always happy to assist you!
Warm Regards,
Farfetch
Great service, updated me on where the shoes were and delivered before expected date! Brilliant! The shoes were perfect, I have wanted them for a while and such a great price! I will definitely be buying again from Farfetch.
Hello Rory,
Thank you so much for taking the time to share your comments with us! We're happy to hear that you've had such a positive shopping experience. We look forward to providing you with the same service in the future.
Should you ever need help with a future order, please feel free to send an email to customerservice@farfetch.com. We are always happy to assist you with any questions or concerns.
Warm Regards,
Farfetch
Amazing service so fast and product as described, quickest delivery ever, would recommend this site to all my friends. Thank you
Hello Vivienne,
Thank you so much for taking the time to share your comments with us! We're happy to hear that you've had such a positive shopping experience. We look forward to providing you with the same service in the future.
Should you ever need help with a future order, please feel free to send an email to customerservice@farfetch.com. We are always happy to assist you with any questions or concerns.
Warm Regards,
Farfetch
They are cheater and liar. Don't buy something from that website. I ordered Mcqueen Sneakers and it had to be delivered between December 11 and 13 but I did not recieve yet. Costumer sevices always say about my order. I try to cancel order. I hope I can do.
Dear Yusuf,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Loved a Herno Jacket in Aspen but they didnt have my size or navy color.
Farfetch had the right color and size shipped to me from Italy in less than a week for 1/3 the price.
Thank you...
Hello Randy,
Thank you so much for taking the time to share your comments with us! We're happy to hear that we helped you find this amazing item. We look forward to providing you with the same service in the future.
Should you ever need help with a future order, please feel free to send an email to customerservice@farfetch.com. We are always happy to assist you with any questions or concerns.
Warm Regards,
Farfetch
Order to dispatch longer than expected however, dispatch to delivery very fast, reliable and traceable
Hello David,
Thank you so much for taking the time to share your experience with us! We sincerely apologize for the delayed processing of your order but we're happy that you're still satisfied with your shopping experience.
Should you ever need help with a future order, please feel free to send an email to customerservice@farfetch.com. We are always happy to assist you with any questions or concerns.
Warm Regards,
Farfetch
This is the gift for my boyfriend and not yet open the plastic cover, but the quality of the box and the delivery agent are so good and efficient. Thanks and may you guys a Merry Christmas! My boyfriend will be absolutely amazed by the gift!
Hello Kay,
Thank you so much for taking the time to share your experience with us! We're so happy to hear that you've had such a positive shopping experience. We look forward to providing you with the same service in the future.
Should you ever need help with a future order, please feel free to send an email to customerservice@farfetch.com. We are always happy to assist you with any questions or concerns.
Warm Regards,
Farfetch
Its very fast but disappointed that the packing is not decent, i spent around us$320 dollars but the product just like a old stock packing, and now all other online shops are very decent and new, please return my feedback
Hello Nico,
Thank you very much for taking the time to provide us with your positive feedback. We are disappointed to hear that you were not completely satisfied with the packaging of your order. Your comments will definitely be used to improve our services.
If you need assistance with any order issues, you may contact us directly at customeroutreach@farfetch.com. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
My first purchase was a splurge for my daughter, a sweatshirt for almost $300! I accidentally ordered a medium instead of a large. I contacted customer service and was told that they couldn't change the order OR even cancel the order I would have to have it delivered and RETURN IT! So I am out the $$ AND don't have the item that I would like to give her for Christmas! STAY AWAY FROM THIS PLACE!
Dear Christy,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
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We have over 2,000 designers to choose from, all with fast delivery and an easy checkout. Designer clothes, shoes, bags & accessories from all over the world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ozkan,
Thank you very much for taking the time out to provide us with your feedback. We are very disappointed to hear that you are experiencing issues with a recent order.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch