Farfetch

I spent $400 on a top which did not even fit properly. I asked for a refund, they sent their DHL courier to collect it and I never got my refund or reply why! Once I made contact with them via email, they claimed the top was not in its original condition and sent me photos of damages which they claimed I made on the top. I emailed them to say these were made upon them receiving the top and never heard from them again. I am in the process of hiring a legal representative to get my $400 back! DO NOT USE OR BUY FROM FARFETCH! It is a SCAM.

I ordered approximately 700$ of clothes, one jacket and one pant
I never got it, apparently a third party took care of the delivery, so it was hard to track the items, they were not sure where it was, I finally got a confirmation it has been delivered, when I contested it, they sent me a proof of delivery, but it's not even sign by myself, it's the name of someone I don't even know, what a shame to deliver expensive clothes but to deliver it with any care, I told them I didn't sign for it, it's not my name on the signature, they didn't want to hear more about it and they closed this case and after months i still never been refund or even a voucher
They give you parcel to any guy who will be there when they deliver
I spent a lot of money with Farfetch, I'm not a lambda customer so I don't understand

I ordered some shoes off their website. They were never delivered. FARFETCH REFUSED TO submit a claim to FedEx and told me it's my loss. I contacted FedEx they said the company refused to submit a claim, to go to the local police and file a police report. I'm literally fighting to get my $820 back. DO NOT SHOP WITH THEM! I promise you will regret it!

Order processing was way quicker than expected. Even made it in time for Christmas with normal shopping. Thanks Farfetch for saving Christmas for me. Most definitely will be shopping again.

The bag I bought is so beautiful, even better when it arrive to me
It was very quick, delivery was faster than I expected. I have only words of praise!

I bought a Jacket shown as Canada Goose (Seaboard) but instead received a Canada Goose (Salida). The labels in the product were incorrect even though the official Canada Goose label shows the correct name of the product while the seller label shows a different product.

Every experience I've had with Farfetch has been great. Even if an order of mine is delayed they offer a free shipping code on my next order. Of course, I always try to order well in advance in case something doesn't fit or there are some delivery issues like I would any other company. What's also cool is that if something is out of stock, they will refund me AND give me a small credit that'll be in my account for next time I buy something. That's something I don't see with other companies. I don't understand the upset customers about reviews being deleted, getting fake items, etc. if you talk to their customer service after you think something is fake, they will try to help you return and get a refund. It would be terrible if they said no refund, but I don't see any of that being said. I also see reviews about lost packages? I feel like it's pretty hard to have a package not be delivered to you. I don't know may I've just been lucky, but the review I see seem to mostly be people that have asked for help. Long story short, I'm happy with Farfetch. Oh and some of the items coming from different stores will have special packaging inside the Farfefch box and it's such a nice touch!

For God's sake, DONT BUY FROM FARFETCH. Their refund policy is a joke. Risk your money waiting for a refund which is not guaranteed even tho you follow all steps strictly.
I received my item and not happy with it, and immediately arranged DHL pick up on the next day. Thinking 14 days are enough for the shipment and that I have followed the steps strictly, THE SHOP DO NOT PICK UP THE RETURN. They let the parcel sat alone in their local custom (airport), not providing the required documents to clear this out. I contacted a Farfetch CS, being told that they try to push the shop to collect the parcel but MY REFUND IS NOT GUARANTEED! God damn it? Is it the way they refuse a refund, by not picking up an unwanted item?! This website is a spam!

I would like to share my experience to warn potential buyers from buying goods. I purchased MANEBI espadrilles a month ago. Two days ago I worn them first time and today. I realised that one shoe is bigger than other and keeps sliding of my foot. I cannot walk. They sa it's handcrafted but clearly not to the same measurements. I contacted farfetch today to open my case as I became very upset about my faulty shoes. They told me that I might w as it till 4 months for the issue to be resolved! And the company will decide if to repair them. Maybe refund. I'm happy to have them to be assessed by company indeed but 3 month await for sth what is faulty and it is not my fault. Gosh Farfetch describes themselves as a luxury brand! Customer service and tights are appalling! And nothing to do with luxury brand. I worked long time ago st selfridges studied luxury brand management st London college of fashion and this is beyond real … I encourage you all to shop st Flannels or go to selfridges Liberty or any department store to look at quality and fit of the product especially the shoes. I will never buy again from this website!