FarfetchReviews 1,822

I bought a FAKE bag through Farfetch, YES, you WILL buy fake bags here. Be CAREFUL! I had to go through PayPal to resolve this situation.

I returned the bag to Italy because PayPal sided with me, but these scammers acted like the package was Refused, and the box returned back to me, to make it seem like they never got the bag back- to win the case with Paypal.

But here's what they did -- they took the bag from my package, and returned an empty box using a different carrier! So I had to escalate the case with PayPal. I'm sharing this so you know how scammers work.

I enjoyed shopping with your app and I shopping with you for along time and containing. I didn't go through a negative with you guys I can say your store is my favorite but I think you can do better you don't have to but you will be number one if you give a special membership for your customers who always in touch and buy from your store or coupon. Like you appreciation that they choose you from millions. Other ways I enjoyed with you and I always find the help and all the respect form Farfetch team and I will always be from your fans

I placed an order for a dress 2 weeks ago, received the wrong order, returned it, got in touch with customer service who acknowledged the mistake, gave me a 10% discount, ordered the dress again based on his promise that I would receive the right one, but no, i receive the wrong dress AGAIN! And in the meantime, my size is gone, but it's posted again a day later, I order that dress and I'm sure it will be wrong. If you don't know how to post and distribute items, I think you should go out of business. Complete waste of time. And I want my money asap!

I made the order, after that I've changed my mind regarding an item that I've purchased. I've contacted the support team via email THREE different times before the order was shipped asking them to specifically cancel the item, yet I get replies but no reply regarding my request! Ive told them that its better to cancel now rather that returning it once it arrives, yet still no answer. To say the least, I was expecting a better service and more professionalism.
Thanks,
Salman.

DO NOT TRUST THEIR RETURN POLICY. I innocently bought a jacket from them and when it came, the material was not as described and was a little bigger than I expected so I decided to just to return it and no harm was done. All the tags were still attached and everything was exactly as it was given to me. A courier comes, inspects it before he collects it then ships it back. I then receive no contact for a while, and the return order disappears from the website. I call customer service who put me on hold for 45 minutes. Only to tell me that the item was received damaged despite a courier checking the quality of the shirt before taking it from me. THIS IS THIEVERY, THEY NOW HAVE MY MONEY AND THE JACKET. IT IS COMPLETELY RIDICULOUS SERVICE FROM A SITE THAT IS A PONZI SCHEME.

I purchased an item from FARFETCH which happened to be very tight and caused injury to my feet.

When I tried to return it, they accepted it and sent me a shipping label.

I shipped it back expecting a refund which never came.

Next thing, I called them only for them to say that they can't refund me anymore because its passed the return date.

Remember, this was already discussed that with the rep prior to them sending me the return label, And she said it was OKAY

Today, they have both my Shoe and my refund.

SCAM!