FarfetchReviews 1,822

1. I have noticed that whenever you look at an item a few times, after a while the price will increase
2. Their promo codes are scams, don't work. I signed up for the newsletter for the 10% promo code but when i selected my item, it said the products don't qualify. IF IT WON"T WORK THEN WHY BOTHER OFFERING A CODE?
3.2nd case is. I used honey for a 10% off promo code which worked then after i refreshed the page to add another product into cart. The code didn't work anymore. Its like they knew i was about to purchase something then they cancelled the code.

I 100% don't reccommend farfetched. Much rather pay a little more and buy from the actual retailers than this scam of a company

I purchased 2 different products in the same transaction which were being shipped from Austria and the UK. Both products arrive at the same time and the delivery was prompt. Only downfall was that the packaging of the products was a bit of a let down. I was intending to give both these as present in the original packaging however the shipment stickers were stuck on the box. One of my products was packaged well while the other was packaged in a disappointing manner considering it was a luxury brand. All in all I am satisfied with my purchase however I do believe there should be an option for gift wrapping.

I HAVE HAD THE WORST EXPERIENCE WITH FARFETCH
IT IS THE MOST UNPROFESSIONAL AND UETHICAL COMPANY ON THIS PLANET. THE COMPANY IS A TOTAL SCAM. TOTAL FAKE AND CHEATS
THEY SENT ME DEFECTIVE AND BROKEN BAG WITH SCRATCHES AND AFTER SEEING PICTURES THEY REFUSED TO SEND ME A RETURN LABEL AND TAKE IT BACK? THIS BAG DIDNT EVEN COME WITH AN AUTHENTICITY TAG!

HOW DO THEY SEND A DEFECTIVE ITEMS BEFORE CHECKING? THEY DONT DO ANY INSEPCTION. I WANT TO SPEAK TO THEIR CEO FOR DUPING CUTSOMERS.

THEY ARE ARE A FRAUD HIDING BEHIND THEIR $#*!TY RETURN POLICY. YOU CANNOT ROB PEOPLE OF THEIR MONEY. YOU NEED TO TAKE RESPONSIBILITY FOR THE DEFECTIVE ITEM YOU SEND AND TAKE IT BACK LIKE ANY OTHER LEGIT RETAILERS.

PLEASE GUYS I URGE YOU BE CAREFUL AND SHOP ON SELFRIDGES, HARRODS, NET A PORTER ETC. ATLEAST THEY ARE GOOD STANDING RETAILERS.

FARFETCH IS A COMPLETE FRAUD!

Hello guys, i have a serious advision that you should keep away to FarFetch website and do not try to shopping with them if you don't want to lose your money. I have purchased the item from them but i have not recieve anything on that delivery day. Then I have checked my DHL tracking number and saw the detail show that my order was shipped to another person with signed and hide on the address ( just show the city and zip code). I have contacted to Farfetch and they said they just refund the shipping fee, the item was delivered so they can not approved the refund requested and close my case. Oh my god, i can't believe it. That is the irresponsible explain to customer. Finally, i have to work with my bank to investigated this problem. I am sure Farfetch gonna lose many customers and potential customers in the future if they keep run thier business like this.

I order regularly at Farfetch, I just received my order that I placed on wednesday evening. Just in one day and a half it has been shipped from Spain to my work in Belgium. Unbelievable! Shipping costs are rather high (I paid 20 euro), but when I think how easy it is to return it and get my money back, to me the 20 euros are worth it. DHL keeps me in touch by email and by sms (good information from the moment order was placed tot the moment of delivery). Sometimes when the item doesn't please me I sent it back immediately, but it was never a problem to get my money back as far. So I am a happy customer and I keep buying things at Farfetch. I don't understand the negative comments... Maybe it depends also on the item you buy and on the shop that it comes from. Farfetch is only an intermediary in the whole process, so they also depend on the goodwill of the shops that are connected.

I ordered my Stella McCartney shoulder bag on Sunday/ Monday midnight and it arrived at Tuesday - shipping from Europe to New York City - the speed is incredible but also, how my bag is packed/presented nicely and neatly is impressive. This efficiency and convenience really helps customers and we can feel it.

Stella McCartney logo bag - I only see this preorder item on its website and Farfetch. Really nice bag and I like it a lot. Thank you Farfetch to choose a reliable vendor/ partner and select great merchandise!

Lastly I notice in the package there is return label with concise instructions, clear labels and expectations. Very helpful note for everyone. Even though you may not need to return this time, you feel comfortable as how your return may look like.

Thank you Farfetch, BIFFI Boutiques and DHL!

I ordered a pair of sneakers, 37.5. On August 7th, received the package today (5days). When I opened the box it saw size 36 on the shoe box, that was my first disappointmen. IMAGINE my surprise when I open the shoe box and there's only ONE FOOT of the shoes. I don't know who's in charge of customer service, then they had to search forever as there's no TOLL FREE #. Now I will wait 3weeks for a refund. You know what customer service said to me "If I would like to order the correct size ". Honestly I don't recommend Anyone using FARFETCH again. I should have gone directly on the Gucci site.