FarfetchReviews 1,822
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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Far fetch accurately market the product, shipped it immediately, and the shipper communicated throughout the shipping process. The shipper offered me options for where to leave the package, went to leave it, and whether I wanted to sign for it or not. Fabulous service!
I have sent dozens of emails and tried calling several times. Nobody responds. I'm missing $600 of a refund and either want the shoes or my money! And a response would be nice. I will be sticking to the similar sites that have wonderful customer service!
I prefer to spend as little time on buying good clothes as it is possible - that is exactly what farfech provides me. I like their app with wishlist, similar items and so on, helps to compare and chose the best option. Also they make measurments very accurately, so it is easy to buy best fitting size.
Very quickly and very efficient in all the process of the purchase.
Congratulations for your excellent work
No ability to cancel within minutes of order being placed. Long waiting time for delivery, sent wrong item, provides an invalid out of order phone number for customer service and when I tried to get a return label printed, I was blocked todo so once I put the reason for return in as a wrong item delivered. Im assuming they were trying to force me to call but call who? BEYOND FURIOUS especially when They have my $500 For shoes I never got!
Dear Sandra,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
I'm pleased with the service I've received from Farfetch, but would shop there more often if detailed measurements were given for the products sold, especially the clothing
Dear GL,
Thank you very much for taking the time to provide us with your feedback. Rest assured that we will be using your feedback to improve our services.
If you would like to share additional comments or have any concerns, you may contact us directly at customeroutreach@farfetch.com. Please do not hesitate to get in touch - we're always available to assist you.
Warm Regards,
Farfetch
There is no better onsite boutique shopping to US and I have bought thousands of dollars worth of merchandise!
I made a purchase and several hours later my card was charged for 3 different orders! One was even flagged by Amex for Fraud Alert. When I called the company they said its my fault. Ridiculous if you ask me! The site is obviously compromised with a Data breach, BUYER BEWARE! They are a fragalent company and not trust worthy with your personal information!
Dear Alex,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that your financial information was used without your permission.
As your feedback did not provide contact details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
I ordered a three pack of t-shirts in size M, they simply sent me ONE single t-shirt in size S.
It caused by a rare mistake in the catalogue numbers which matched the single product to the price of the three pack.
But the really kind costumer service helped me to send the t shirt back to the seller, and they offered me to send the three pack instead without any additional expenses. More than correct! Lastly good experience.
Dear Peter,
Thank you very much for taking the time to provide us with your feedback. We are very disappointed to hear that your order did not arrive as expected and we would like to investigate in greater detail.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
Excellent customer service and quick delivery. We were updated on the shipping progress which is very helpful
As allways the products on offer are the best, service is great and shipping fast. Best webshop in the world.
GOT SHOES IVE WANTED FOREVER! They are incredible and delivery was free and superquick which made me even happier
The shoes are marvelous and the delivering was very fast I liked that I could followed my shoes all the way! I will definitely buy again in farfetche!
I ordered a pair of shoes on Farfetch. The price was 200. First of all, they didn't indicate me from which country the order would be shipped. When I received the order, I saw it came from Belgium, the same country as I live in! The original price was still on the box: 125. I paid 75 for a shipment within the same country! This is a scandal!
Dear Laurine,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience and we would like to investigate further.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
The jacket I ordered came perfectly packaged, everything was neat and was handled with care. Definitely coming back for more purchases!
I had a query regarding an online purchase, and I had contacted via Farfetchs Twitter page.
They were SO quick, and extremely helpful.
Amazing customer service. So pleased it was a quick and easy resolution.
I placed an order on 10 April and paid through credit card on the same day. According to my bank record, the payment was made successfully. However, a day later, Farfetch canceled my order saying that they couldn't verify my payment details, and have arranged a refund to me. If they weren't able to receive my payment, how could they arrange a refund to me?
I have double checked with my credit card provider and have confirmed that my credit card was functioning absolutely fine. I tried to place the order with Farfetch again, but found out that the price was increased by 3 times.
Throughout the past two weeks, I have been in contact with their customer service staff, but they kept putting the blame on my credit card and didn't try at all to resolve the problem with me. Under clause 7 of Farfetch's Terms and Conditions, legal title of the product has passed to me as customer once the payment was accepted. This is a clear breach of contract. Such behaviour is not just unethical, but also a dishonest trade practice. I warn everyone not to place order from Farfetch again in the future.
Dear Annabel,
Thank you very much for taking the time to provide us with your feedback. We're so sorry to hear that you were dissatisfied with the recent service you received.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
I've received my order on the day of the advised expected delivery date and in good condition. I will order again.
I had an idea of what I was looking for and I found it on the list at Farfetched. The blazers that the brand I like makes just happen to be a perfect fit to me. The blazer was rapidly delivered. For this blazer I would give Farfetched 6 stars.
Lots of designers, perfect shopping, fast delivery, excellent experience, everything is the best. Stay with us. Wish you many good years
From the business
We have over 2,000 designers to choose from, all with fast delivery and an easy checkout. Designer clothes, shoes, bags & accessories from all over the world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Melanie,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent Farfetch experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​