FarfetchReviews 1,822
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
We monitor reviews for authenticity
Amazing shopping experience Hope to purchase again on this excellent site Thank you very much. You the best
I ordered a designer bag which was 30% less than the original price, in Farfetch. I've got it in less than a week. I am happy with their service as well, as I had given a wrong address. They corrected it in no time.
Your company has terrible customer service. You have been contacted a number of times to assist with this delivery and have ignored the emails.
Fast delivery and price were cheaper compare to others, hope they have more sales more frequent and have free shipping monthly
Totally professional, customer service is helpul, shipping, products, to sum up great shopping experience at all levels, keep up the good work farfetch. Thanks
Came for italy to croatia in 1 working day I bought it on Friday at 1:00 pm and they were in croatia in 1:00pm on monday
I like the experience, although I honestly think that you could do much better... The confirming and shipping time was too long, and the deliver was schedule for Friday late afternoon, then Monday late afternoon and was done Monday morning... Lukely I had someone at home. Regardless of that the product is perfect and I really like what I bought. I will buy again
Dear Rui,
We are very sorry to hear that your order was not processed and delivered in the expected time frame. Thank you very much for taking the time to provide us with your feedback - we will be sure to use your comments to improve our services. If you need assistance any with unresolved issues or would like to share additional comments, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
I honestly dont want to complain but this dress is also badly wrinkled. Basically I ordered a blue Esteban cortazar from the same seller and it came wrinkled without a garment bag. So I specifically requested for a garment bag for this order prior to shipping to prevent similar situation. You can take a look at my account history. I spent over $1500 for two dresses and had such a bad experience with packaging. I dont think asking for a protective garment bag for a designer dress is too much to ask.
Dear Mina,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that the packaging of your order did not met your expectations.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
Wrong item sent! Nobody gotten bk to me on the shipping refund after several emails chaser! Totally irresponsible! WILL NOT Recommend farfetcg to Any of my friends!
Dear Christine,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that your order did not arrive as expected.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
The worest coustomer service ever, they took awile to responce and they just agnore me, they try to just wait till issues go away.
I ordered a Saint Laurent shoes 1000$, I did not get them, they told me it is not thier issue and they are unable to refund me.
Very bad experience never never again!
Dear Wadha,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you experienced issues with the delivery of your order.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
What I like about Farfetch is that has a mix of brands and styles, that I can find designers that are not globally known.
Came on time in tact everything was perfect very satisfied. Loved my piece and im excited to be placing more orders in the future!
I bought a mens Prada belt less than 2 months ago for £200 including postage.
The belt has broke, my son only wears it on a weekend as hes at college.
I was told to send pictures, which I have done, then I was told to package it back up with all the documents that I still have and send it back.
Im now told it will take up to 3 months to get a conclusion on a faulty belt, that is longer than we have had the belt.
Totally unacceptable, but reading some bad reviews Iv found that they do this hoping you will get fed up and go away.
Dear Kirstie,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that the quality of your order did not meet your expectations.
We have successfully located your account details and will contact you to resolve this issue as soon as possible. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
We would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Was pretty impressed by the prompt delivery that farfetch had arranged with DHL, responsible on consumer enquiries and responded fast.
This is my first time internet shopping experience. I ordered the top last Friday, I have received my apparel on Wednesday.
Ive used you for years now and I have never had a problem returns are easy and customer service is second to none
Very fast delivery only thing is your sizes are not accurate my daughter & son both wear a 6 I ordered them a size 8 to be on the safe side & the sizes was still too small so now I have to return it
Dear Stejune,
We are so disappointed to hear that you experienced issues with the sizing of your purchases. Thank you very much for taking the time to provide us with your feedback - we will be sure to use your comments to improve our services.
If you need any assistance with unresolved issues or would like to share additional comments, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
When i got the farfetch i was struggle to open it. Oh my goodness farfetch should design another box for customer to open it easily. I bought alot of things from Mytheresa and Reebonz. Their boxes are amazing, its easy to open and also i can use it to put my stuff in but with the farfetch i had to chuck it away. So i rated you 3 because of the box. The rest im happy. Cheers
Dear Mai,
Thank you very much for providing us with your feedback regarding the quality of our packaging. We appreciate you taking the time to share your comments and we will be sure to consider them when reviewing our services.
If you need assistance with any unresolved issues or would like to share additional comments, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
I recently wanted to commemorate an important moment in my friends life. I chose some incredible French jewellery from Farfetch, and they made it so easy. Delivery was super fast and she was thrilled - Thank you!
I am satisfied even though i had some issues with the shipment. I paid for the same-day-delivery but I got the item the morning after. I sugges to improve the customer service because the phone number is not a free call and there is not chat assistence.
From the business
We have over 2,000 designers to choose from, all with fast delivery and an easy checkout. Designer clothes, shoes, bags & accessories from all over the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear S D.,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you are experiencing issues with the delivery of your recent order.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​