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FanXchange Reviews Summary
FanXchange has a rating of 1.6 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FanXchange most frequently mention and customer service. FanXchange ranks 234th among Sports Tickets sites.
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I purchased some tickets to a local concert through FanXChange on Home Depot's Perks at Work website. I paid a total of $87.21 for the tickets. I realized right after I purchased them that I had the date wrong and would not be able to attend. I called FanXChange literally two minutes after the purchase, and they refused to cancel the charges. I asked to speak to a supervisor and have yet to hear back.
I went to the venue's website shortly after - only to find I could have purchased the SAME tickets there for $28! This is a completely unethical business, and The Home Depot should drop them like a hot coal.
Paid $370 for tickets I never received! Have an email stating my money was refunded because they knew we did t get them. They refunded; however 2 months later the charge is back on my card! Even though we had proof they were not delivered they fought the charge! According to them I'm supposed to give them money for something I NEVER GOT! HORRIBLE
HORRIBLE COMPANY! There are better places
To get Diamondback tickets!'
DO NOT BUY FROM THIS COMPANY. IF A CONCERT IS POSTPONED AND THEY DO NOT HAVE A DATE WHEN IT WILL BE RESCHEDULE THEY WILL NOT GIVE YOU YUR MONEY BACK. I BOUGHT TICKETS IN FEBRUARY 2019 AND THE SAME DAY I PURCHASED THE TICKETS THE CONCERT WAS CANCELED. I HAVE YET TO GET MY $482.77 BACK. I HAVE HIRED AN ATTORNEY AND I WILL BE SUING FOR TIME AND A FULL REFUND...
Purchased my tickets on Groupon for a Cubs game of course I paid $122+ for both tickets and once received the face value is on $44 each. The fine print of no refunds only shows up after the purchase. DO NOT USE!
I ordered tickets from them and I heard nothing within 48 hours of the event. I repeatedly contacted customer service and they kept telling me the tickets were on the way. Finally, less than 24 ours prior to the event, I called again and they told me the tickets I had purchased were no longer available. They offered me different tickets of lesser value but wouldn't refund me the difference or provide any explanation. If I hadn't contacted them several times over two days I would have just never been given my tickets despite paying for them. Awful and dishonest business practices.
FanXchange sells mislabeled tickets for large price jumps.
They also attach a $40 service fee.
Poor customer service.
First time user to FanXchange. Ordered my tickets on a Monday for a Thursday game and without fail 24 hrs prior to the game, I got my tickets. Great seats for a reasonable price. Will definitely use them again.
Total SCAM, they sell you tickets and if the sellers get a higher price, they sell them out from under you. They apologized with no explanation that the tickets were not at will call as promised - this was my family's large Christmas present - we had been waiting for 3 months gettting more excited each day, only to find major disappointment at the ticket line last night. Many tears were shed from my children and humiliation on my part. NEVER USE THIS SITE FANXCHANGE.
I ordered tickets 24 hours before an event assuming that I'd get an instant electronic transfer and it is now an hour before doors open and I still have not received my tickets despite reaching out to their help desk. Buying from here is a great way to get a headache and miss out on your event.
I never received my delivery. I contacted fanexchange and FedEx. Fanexchange refused to file a lost package claim. To this day i am still awaiting an update from the seller on a ticket reprint. There passive aggressive staff were no help, always sounded like a frat party when you called. Plus no manager was ever available. Do not use this company, buyer beware.
Worst place. They had an error and did not make it better. Offered me a $30 promo code. Lol. I got 2 day passes to Nascar daytona 500, and they only gave me Saturday tickets. And refused to give me Sunday tickets. Straight awful service
Never again. Extremely unprofessional staff. They don't care about you. Please buy from somewhere else.
They claim to have sent me the tickets and I called 5 times in a 12 hour span for them to resend and they didn't. Their manager told me I'm on the bottom of the list. Never use.
I was so worried that my tickets were a scam due to all the bad reviews so i call and chatted online everyday up until the day of the game. Those reviews were WRONG, i got great seats for almost half the cost of stub hub and Ticketmaster and they were definitely legit, couldn't be more satisfied.
This site will sell you non-existent tickets. I work at a venue where customers shows up with tickets purchased. They were for non-existent seats. Total rip-off.
I bought two tickets to a Yankee final with the Red Sox in New York. I placed the order about 30 minutes before the game and headed up to the stadium since the tickets were "on the way". The tickets were never said and I contacted Fanxchange about it. The seller who had posted the tickets must have changed his mind and sold them at a higher price but Fanxchange did the right thing - they cancelled my charge for the tickets AND even sent me an extra amount as part of their guaranty policy. I have read all the bad reviews after having all my problems with my tickets and had such an honest experience promised myself would come back and write about it. Customer service was quick, efficient, and professional and the company acted honestly and backed up its statements. I was unable to make it to the game but that's probably my own fault for getting the tickets so close to the game. Don't let the bad reviews dissuade you and at least give this company a try.
I purchased 3 tickets to a concert in Los Angeles for $480.84 then found the same concert on another site (with better seats!) for only $362.85. I tried to call FanXchange to cancel the order, it was the same day, (charge hadn't even posted yet) but they wouldn't cancel tickets.
Shop around! Hopefully I don't have problems with the tickets when the concert rolls around. This site is for sure about price gouging!
Spurs game 07 Oct 18, TICKETS unable to scan, 100%%% Scan unable to print Seller got my MONEY I got Scammed, BS TICKETS 100%%% ScammmmmScammmmm, good luk... hope you have xtra money to burn
Absolute scam do not ever buy tickets from them. Blatantly disrespectful and all they are is out for your money. Find somewhere else to get tickets or do not go because they will steal from you!
Charged my credit card and all I got was a lousy link to a nonexistent webpage. Complained and they answered that I must have a connectivity issue... I got ripped off and would like you not to
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members