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New York
1 review
2 helpful votes
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FANDUEL SPORTSBOOK CHEATING
November 26, 2022

There have been many times when I have made multiple parlay bets and "somehow" a ridiculous bet I never made will show up when I go to my bets. Even if that particular game has not started you still cant edit anything so your stuck. I always bet TEAMS but today there was another hidden bet included for an "over" on a game I could care less about and I will probably lose the whole parlay because of this. Such BS. Plus you can never get ahold of customer service. The chat says looking for agent who NEVER comes. The phone # has you leave your info but they never call back. Im done with them and the Gaming Commission should get involved like they did before when massive illegal cheating was going on by staff members.

Date of experience: November 26, 2022
Pennsylvania
1 review
1 helpful vote
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Rip you off
October 26, 2022

If your into your games freezing on a bonus that was up to $234.00 and counting... (it was still on the bonus) and you emailed them and sent them a screenshot and you never got a thing back and the emails they sent to you were just a bunch of bull... and you like forking out hard earned money for nothing this site is for you... you have to deposit money to play and have no problem taking it but don't reciprocate...

Date of experience: October 26, 2022
Florida
1 review
0 helpful votes
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BE Careful
September 24, 2019

I play Fanduel from now and then, but today I actually won about $40, the game ended. After the game had been over for about 20 mins, they deposited 20$ to my account, I went back to my score and they changed it, like people say, who ever made the game, knows the tricks.

Date of experience: September 23, 2019
Colorado
1 review
2 helpful votes
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Fanduel sucks
April 27, 2023

I have tried to get into contact with the fanduel help team multiple times without any response every time. At this point yall are cheating me out of every opportunity I have on this app, whether your pretending you can't load, or nobody answers any of my questions ever. This is the worst app out there, I am beyond done with this bull$#*!.

Date of experience: April 27, 2023
Louisiana
1 review
0 helpful votes
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Crooks
May 14, 2022

Fanduel are crooks and will threaten to suspend your account. They stole my boxing bet, and claimed it didn't win. Round betting clearly states that the fighter has to win in that round. Plus they dont give promo cash they promise

Date of experience: May 14, 2022
New York
1 review
2 helpful votes
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I have many emails form them regarding deposit matches, they accepted my funds and never made the agreed upon deposit matches. All when I email them all I get is automated responses that my case is closed. There is no one to talk to. I have repeatedly asked to be called back. There are much more trustworthy sites.

Date of experience: September 14, 2022
Canada
1 review
1 helpful vote
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Absolutely horrid company and experience. Closed my account for some so called security reasons and was told by a member of support that my account was being looked at by an accounts manager. I was shocked they are even still running. I guess they never thought I deserved at minimum an email indicating my account was being reviewed. What joke!

Date of experience: September 12, 2023
New Jersey
1 review
1 helpful vote
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The worst don't go on it will take all your money they cheat on there casino games I played black jack and they get 20 or 21 on almost every other hand when they get 12, 13, 14, 15 they will be your hand it is set up I did a test with $400 they won every hand they cheat point blank

Date of experience: June 28, 2021
Rhode Island
1 review
1 helpful vote
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What a joke of a company
February 10, 2023

The casino is a scam! It only is set to pay out 10%. So every hundred you spend. You'll win a 10 dollar bonus. Don't waste your money and don't expect to get anything in return. There customer service is a joke. Fan duel is evil. Save your money

Date of experience: February 10, 2023
Illinois
1 review
2 helpful votes
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I deposited 1000. 00 via paypal to my account. 2 weeks later I tried to withdraw 900.00 and to this day I haven't receive anything. I emailed several times and they asked me for an email so they could paypal it back which doesn't make any sense. Just release my funds and I can withdraw it but I gave them an email anyway. Still nothing. The message you see when you email them is due to covid this could take 3-5 days. That's embarrassing. There is no phone number to call. The whole point of someone putting in money is to take it out. If you can't take it out what is the point of putting it in? There were no promos or bonus restrictions btw. Just my money.

Date of experience: October 10, 2020
Pennsylvania
1 review
7 helpful votes
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Biggest Scam Ever
October 3, 2020

Played black jack at a dollar a hand and lost straight 75 times before winning one hand. Even when u have a winning hand the dealer will some how magically pull out a 21 on every bust card. I spent 300 dollars playing a dollar a hand and lost all but three times. Never once hit on the slots and spent a total of 5 grand

Date of experience: October 3, 2020
Indiana
1 review
2 helpful votes
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This site is a fraud
December 14, 2021

I had 6000 + bet and only got paid a 145 dollars. I had a 12 game parley. Two player got voided and couldn't play due to Covid-19 that's understandable.So that made it a 7 game parley. That's what I should of got paid for which would of been way more than a $145 dollars. They don't give you the option to cash out so basically your stuck with the bet.And they pay what they want you to get paid. They are definitely scammers.

Date of experience: December 14, 2021
Canada
1 review
0 helpful votes
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Fake promotions
February 22, 2024

Has anyone else had issues with the promotions? I know you're supposed to "OPT-IN" to utilize them. But some of them like the "deposit $400 and receive $200 back" do not have that option. Like for example, I clicked on it on Feb 16th, and it took me right to the deposit page where I then deposited $400. I never did receive it. I contacted customer service and they said they cannot pay it out to me because I didn't opt in? I wouldn't trust these guys with paying out anything. They just take your money and post fake promotions.

Date of experience: February 22, 2024
Michigan
0 reviews
0 helpful votes
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Hacked account
January 23, 2022

Somebody hacked my account and drained my funds (4000) have emailed costumer service for 2 days with no response. The only update I get is when I talk to the live chat but the only thing they tell me is your case will be reviewed and they will be in contact with you. It's been 2 days since my money has been taken and not so much as one email from costumer service

Date of experience: January 23, 2022
California
1 review
0 helpful votes
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Horrible
December 31, 2023

If you win a large amount of money they hold your money for the state to review (which is fine) problem is they lie about a timeline. You think you'll have all this money by a certain time & you won't. Then you curse out the staff for their lies and they suspend your account indefinitely and you never receive it. Don't mess with these scums and play it safe and go with draftkings.

Date of experience: December 31, 2023
New York
1 review
1 helpful vote
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I highly recommend for people to not download this sports book app. I was gambling on this app for about a month and a half losing over $1000 in the moment I win they banned my account. I have won 2200 for my first time wining and they banned my account with no explanation when I tried to cash out my earnings. Still waiting to receive my money. My advice to anyone do no use this app but go in person because it's a process if you win on the app to receive your money and they may ban your account with no explanation.

Date of experience: December 28, 2021
Pennsylvania
1 review
1 helpful vote
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My bet voided
August 28, 2023

Placed a live in game bet Miami Dolphins +19.5 which I won and after the game was over l see they voided my bet saying it was a known "outcome". Yeah I'm a PSYCHIC you morons. Do not use Fanduel you'll regret it.

Date of experience: August 28, 2023
Mississippi
1 review
0 helpful votes
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SCAM
February 12, 2022

So they offered a 56 to1 odds for a $5 bet on the superbowl for first time new customers. Signed up, deposited money. Only for the site to say that the offer was not available. I will make sure to tell everyone I know to stay away from this crappy site.

Date of experience: February 12, 2022
Florida
1 review
1 helpful vote
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FanDuel is a scam site.
November 4, 2022

I deposited money twice, over $250 and they never credited my account. No phone number to call just all emails and they blame my bank. My neighbor is an attorney with the AG's office and I am sending him all the screen shots, etc and am going to sue them.

Date of experience: November 4, 2022
Pennsylvania
1 review
0 helpful votes
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F*ck them
March 15, 2024

Spent 200 on a game hit one time for 45 cents! No bonus or anything. Tbey claimed the game exclusive. Meaning scam your money! Dont bet on this site! Im done! Ive bet a total of 400 on this site to win 6 bucks. Fuxk them!

Date of experience: March 15, 2024

Overview

FanDuel has a rating of 1.1 stars from 509 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FanDuel most frequently mention customer service, bank account and online casino. FanDuel ranks 43rd among Fantasy Sports sites.

service
264
value
242
shipping
131
returns
155
quality
215
+136