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Maryland
3 reviews
1 helpful vote
Follow Tony S.
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I did a survey on the 5th. I did it as soon as it was sent. And they said in 72 hours you will receive a bonus it been over 72 hours so I contacted them about it. They say it for the first 500 people it's no way people did they survey that fast. The problem is they was not going to give you nothing in the first place. They scam people out they money and they make to many excuses

Date of experience: March 10, 2024
Virginia
1 review
0 helpful votes
Follow Kimberly J.
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FanDuel Scam
February 14, 2022

Please let me attach a snapshot and I will show how FanDuel is doing the angler trick to bettors. FanDuel customer service then blocked me after contacting their selves I can prove that. Kimberly Jones *******@gmail.com. Nicaragua did play martisa, look Feb 14 2022 so I I must be wrong no she was incorrect the person arguing. Here is an example look at the bet slip/ or prop below the bet it say final points Florida a&m no, it's actually acorn state, I bet on Florida a &m and this is when I was like bet are spose to be clear plus that bets no feasible the team up and no one would take that bet the leading team w 7 minutes

Date of experience: February 14, 2022
Illinois
1 review
0 helpful votes
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Every time I watch A movie or TV show. This commercial comes on with the chicken."what do u want from me? Why am I here? " "winner, winner chicken dinner."

This commercial is so disrespectful to chickens, (you probably thinking it's just a commercial) but honestly i has to. It is just a commercial but it bothers me to the point of no return. People take advantage of everything and I have to see this disrespectful commercial so many times in one day.
Secondly, why and what is the purpose of saying winner winner chicken dinner, casinos honestly just take advantage ofof everyone and everything.

Date of experience: July 23, 2023
Georgia
1 review
1 helpful vote
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They're crooks
April 27, 2023

I made a bet that the 30th overall pick in the 2023 nfl draft would be a linebacker, and the player selected was nolan smith, who is an outside linebacker for georgia, and they said i lost because nfl.com has him labeled as an edge.there were a total of 4 linebackers taken in the first round and nfl.com only has 1 listed as linebacker.every other site ive checked has them listed as linebackers.moral of the story is be careful, dont trust fanduel, if theres a way they can screw you, they will! Not to mention, the guy i chatted with really didnt care and even ended the chat on me….

Date of experience: April 27, 2023
Michigan
1 review
0 helpful votes
Follow Christina L.
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They are thieves.
October 11, 2022

Don't waste your time or money. Better off playing the Demo's on Michigan lottery and save your money. Still waiting on 2 checks too, been over 2 weeks and still have not received. Michigan gaming control board should be called on this.

Date of experience: October 11, 2022
Pennsylvania
2 reviews
1 helpful vote
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BOGAS SCAMMERS!
March 25, 2023

Fanduel will not fess up to when their website has technical issues while playing casino games. The spins were not spinning correctly; and they told me I must be having issues with my computer. My computer is working just fine! I made 51 spins without making a single penny! This was definitely not normal. If the spinner spins correctly, you do win even if it's a couple of cents here and there within every few spins. They are untrustworthy and nothing but a bunch of scammers. They don't deserve a 1-star rating. I'll be reporting them to the BBB!

Date of experience: March 25, 2023
Georgia
2 reviews
2 helpful votes
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One of the biggest--if not the biggest--sports betting nights of the year: first day/night of NCAA Tourney basketball. FanDuel keeps taking wagers from TN residents but doesn't provide tickets in the "My Bets" section, so we can't track our bets or do in-game betting. They did not have enough customer support on staff for hours and hours (I'm still waiting). This will likely lead to increased regulation and/or class action lawsuit, which is a bummer for all, so thanks a lot, FanDuel

Date of experience: March 16, 2023
Indiana
1 review
1 helpful vote
Follow Adam L.
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The worst
April 28, 2022

I bet ko in an mma fight. My guy won by dq. They voided the bet and gave me my money back. An hour later they changed their mind and paid me the rest. Then they took it back. Which is very unprofessional. Bet mgm includes dq in the same bet. Do not use FanDuel.

Date of experience: April 28, 2022
Pennsylvania
1 review
2 helpful votes
Follow Josh F.
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Shady business
May 14, 2020

I've had multiple issues with FanDuel. From them putting the wrong lines on the wrong teams/players, and the only way they honor their error, is if you chase them down for it. And even then, Their customer service is useless. They beat around bush and tell you it's been escalated and nothing ever happens then.

Another issue I've had multiple times, is for their promotions. They either do not honor the promotion, or they will site credit a different smaller bet than they are supposed to. And again, it's fanduels error that can only be fixed if you go after them. And even then, chances are you'll never get it fixed or returned.

It's shady business.

Date of experience: May 14, 2020
Michigan
1 review
3 helpful votes
Follow Cheryl W.
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No customer service! I have been trying to get a hold of Fanduel and
Cannot get any help. I am taking this to the authorities. Someone used two of my debit cards, one after the other had gotten canceled. They were canceled because somebody was using my card at this company. When I tried to call the company to get it stopped I found out there is no way to contact this company! Everyone beware! If your card is compromised with this company you cannot get any help! Next step is the police

Date of experience: May 27, 2022
Canada
1 review
2 helpful votes
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FANDUEL #1 at being the worst
October 18, 2022
Updated review

I literally only told them that cause they were being absolutely useless, I wanted some urgency behind their I don't give a damn customer service. I don't know who you are referring to when you say us but FanDuel is not very good at all. I would even go to say it's bad. I legit got red flagged because I went up to the cottage in Muskoka and made a bet, several months later I finally received my original deposit back. If you work for Fanduel you know your company is terrible. When you pass the buck in your customer service chats to say this is beyond our control, you are in absolute denial, this isn't about gambling responsible, it's about the fact that you can tie up someone's deposit with discretion, Alexandre go $#*! your hat, FANDUEL is $#*! and your pathetic for defending it!

Date of experience: October 18, 2022

How to get in touch with Fan Duel
August 16, 2022
Previous review

So in the useless customer service chat I said I am gonna kill someone! That immediately red flagged me and fan duel called me, I told them my dog needs an operation they are ruthless and don't care, here's the number they called me from +1 (917) 900-3104 please fuck with them! I hate them so much! I just want my money back!

Date of experience: August 16, 2022
Pennsylvania
1 review
0 helpful votes
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Fanduel is the worst
November 21, 2023

This site is such a rip off only site I ever played black Jack on there computers can get over 12 black jacks in a row or always have two 10s almost every hand. So you need BJ to win but 80% of the time you get black jack the computer gets blackjack two such a rip.

Date of experience: November 21, 2023
Pennsylvania
1 review
2 helpful votes
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Rip off
May 18, 2024

You rarely ever win on fandule and their site is always glitching.Not worth wasting your money.They have free spins 3 per day the most I ever won was 4.00.

Date of experience: May 18, 2024
Canada
1 review
0 helpful votes
Follow Jack W.
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In September of 2022 I opened a Fanduel account and deposited $300. I made 3 wagers and then my account was suspended without explanation and my funds are still in limbo. Back then I was directed to send in a plethora of information that I had no idea of how to process and repeated attempts to reach Fanduel were futile. I'm 82 years of age, am not computer savvy, my attempts to contact Fanduel in person have been a waste of time and Fanduel has all of this frustration on file. All I want is to be contacted, close my account and have my money returned. This should be a simple process. Jack Wilton.

Date of experience: November 20, 2023
Virginia
2 reviews
1 helpful vote
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Fanduel has 0 customer service. I received suspicious emails about transactions in my account. I contacted fanduel and they said they froze account. I can't even get in to my own account, but after they said they froze it, i received another email that a major withdrawal occurred. They say it is escalated, but don't communicate anything to me.

Date of experience: January 1, 2024
Pennsylvania
1 review
2 helpful votes
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Suspended account
February 13, 2022

First time user with FanDuel and it was the worst experience. They suspened my account for no reason after depositing 200 in my account sent emails to get this fixed. They need 1800 number so you can talk to someone to get these problems fixed not just emails. Not a good look for FanDuel..

Date of experience: February 13, 2022
New Jersey
1 review
2 helpful votes
Follow Kyle W.
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I won three parlays in a row for a total of $30k and they locked my account. I still have $9k in my account when they locked it. I also had two open parlays they locked. It's now been a month of being locked. Chat now gas no answers and are useless. No phone number to call? They said it's for id investigation but I've picked up money many times with my id at fanduel location. This is a shady site that takes millions from people then they lock your account when you win and give lame excuses why. They are thieves and unprofessional to say the least. Spend your money at draft kings or bet mgm cause fanduel is a joke

Date of experience: October 26, 2022
Massachusetts
1 review
3 helpful votes
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Poor customer service
January 23, 2024

I entered an nba parlay on fanduel. 5 mins later I decided I wanted to void my entry. I could not cancel it myself because had to get in touch with fanduel. So, I wrote to fanduel 14 hours before the nba event took place to ask them to withdraw my nba parlay entry.
Well, they never withdrew it and I lost my money entering an nba parlay I never was happy with.
Fanduel does not care about their customers and I will never play at their site again!
They are truly rude and unkind. May the Lord show mercy on them.

Date of experience: January 23, 2024
New Jersey
1 review
0 helpful votes
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Poor Planning
November 3, 2023

Every year for either the Kentucky Derby or the Breeders Cup, FanDuels NJBets site does not work properly. Cant place wagers, see results of watch races on line. Whats up with that? What are your plans for 2024?

Date of experience: November 3, 2023
Florida
1 review
1 helpful vote
Follow Jess ya B.
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I loss to a player who wasn't even listed. When I was in first. The guy shows up at the end of the game with same players I have. This has happen numbers of times this was the last time this app won't get no more of money! My names ruffbuff2

Date of experience: May 7, 2023

Overview

FanDuel has a rating of 1.1 stars from 509 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FanDuel most frequently mention customer service, bank account and online casino. FanDuel ranks 43rd among Fantasy Sports sites.

service
264
value
242
shipping
131
returns
155
quality
215
+136