• FanDuel

FanDuel

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Overview

FanDuel has a rating of 1.2 stars from 448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FanDuel most frequently mention customer service, bank account, and online casino problems. FanDuel ranks 51st among Fantasy Sports sites.

  • Service
    221
  • Value
    204
  • Shipping
    110
  • Returns
    129
  • Quality
    176
Positive reviews (last 12 months): 1.9%
Positive
3
Neutral
1
Negative
158
115
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • And when I talk to customer service they said they couldn't find my account and no history record
  • After signing up with multiple bet sites including Fan Duel, I will tell you they were the only ones to steal my money.
How would you rate FanDuel?
Top Positive Review

“Great games but the win /loss ratio has been awful!”

dawn f.
12/26/23

They have an awful win/loss ratio but their games are good -they used to be a lot better as far as winning odds on the slots but have gotten greedy lately …their bonus 's are not good either as they always require you to deposit before getting anything …their reward spins are a joke but overall I have to say I enjoy fanduel

Top Critical Review

“Who be doing the math at FanDuel”

Dee S.
3/1/24

I feel FanDuel be cheating people... I've been playing since Oct of 2023 and the things I've seen are odd like many glitches in their system... Also when you're playing for a higher amount the bonuses pay you very little... Like playing for $3 and you get 90 cents like who's doing the math at FanDuel... Hopefully they will fix it and actually be honest

Reviews (448)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (100) fan duel (33) customer support (16) bank account (13)
Thumbnail of user dees813
1 review
0 helpful votes
March 1st, 2024

I feel FanDuel be cheating people... I've been playing since Oct of 2023 and the things I've seen are odd like many glitches in their system... Also when you're playing for a higher amount the bonuses pay you very little... Like playing for $3 and you get 90 cents like who's doing the math at FanDuel... Hopefully they will fix it and actually be honest

Thumbnail of user jamesh7505
1 review
2 helpful votes
January 20th, 2024

I tried to sign up for bet $50 get $150 and was referred by a relative. They said you can't be referred by a relative. I had no idea that was a rule. So I had a friend refer me instead. They still wouldn't give me the promo even though I've never used FanDuel before as I'd tried to be referred by a relative first. How petty can you get?!?! I'd rather use a company that treats their customers better rather than the one with all the flashy advertising.

Tip for consumers:
It would be nice if they let you know the terms of the promotion better. I could have just as easily signed up referred by a friend than a relative if I had known and received the promotion.

Products used:
I wanted to bet on the NFL playoffs, but couldn’t use their service because they denied me the promotion for reasons which I stated.

Service
Thumbnail of user edwardzapor
1 review
1 helpful vote
February 18th, 2024

I've had a error for 4 Day now they reached out to me telling my software was outdated so I got the lastest version still having the same issues no one on their end doesn't think it's an online error on their part. Refund me my money simple they have made nothing effort to do so I will never play with fan duel again crooks

Thumbnail of user gordies1
1 review
5 helpful votes
January 30th, 2024

This is the worst online casino experience so far. The app is very hard to navigate. You have to constantly click back between pages. The games don't pay out, you can't win. Avoid at all costs. Over $10,000 on one slot with no bonus win. Insane. Game sessions end randomly. No tracking of your win/loss in game session accurately. Horrible service/not available.

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Thumbnail of user tracyr864
1 review
9 helpful votes
January 28th, 2024

I was scammed by fanduel
I put 25 dollars down using my friends credit card it's been a week here's it's a big game and I can't bet on the game because they suspended my account for really no explanation
I will be writing the government
They need to be stopped ripping people off and trying to keep their money and winnings
With no good explanation but wants to get into my personal business WRONG WAY
Shame on you fanduel

Thumbnail of user patrickm2214
1 review
4 helpful votes
February 17th, 2024
• Updated review

Picture attached mf I hope someone do somethin all f u mf
Karma will get y'all and ur kids mfs 20 lol

Tip for consumers:
F all of u

Products used:
Better find something else's to play

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Fan duel account got hack or employee took our money?
March 5th, 2023
• Previous review

Fan duel account got hack or employee took our money?
My wife played today and got her account stack up to 5k Canadian dollar, she went to sleep when she wakes up check her account again all the money is gone….

Look up online and there's a lot of people having the same issue looks like they are scam,

Ps:they always put my comments/review down be careful I have screenshots.

Thumbnail of user kenr662
1 review
0 helpful votes
March 17th, 2024

I used to follow horse racing 🏇🏇 on HRTV, then TVG. Spot on professional
Telecast, with respected analysis

How in the hell did FanDuel acquire TVG?
They offer spotty and low level broadcast from global venues, with no analysis or expertise... Just horrible background music, sometimes Gregorian chant.
Their posted broadcast hours are seldom met; they break away from their telecast without warning.

I doubt they will last in the horse racing business. Only FOX & NBC can save us.

Thumbnail of user larryw1538
1 review
0 helpful votes
March 15th, 2024

My account got suspended and it's been like this for almost 24 hrs. This makes no sense. At this point I just want to get my money and close this account. Thank god you a lot of options! Not really liking the online experience so far.

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Value
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Thumbnail of user dawnfaust590
1 review
1 helpful vote
December 26th, 2023

They have an awful win/loss ratio but their games are good -they used to be a lot better as far as winning odds on the slots but have gotten greedy lately …their bonus 's are not good either as they always require you to deposit before getting anything …their reward spins are a joke but overall I have to say I enjoy fanduel

Service
Quality
Thumbnail of user tonys1879
1 review
0 helpful votes
March 10th, 2024

I did a survey on the 5th. I did it as soon as it was sent. And they said in 72 hours you will receive a bonus it been over 72 hours so I contacted them about it. They say it for the first 500 people it's no way people did they survey that fast. The problem is they was not going to give you nothing in the first place. They scam people out they money and they make to many excuses

Thumbnail of user shanita5402
2 reviews
0 helpful votes
March 28th, 2024

Been trying to give Fanduel a chance. Love the different games. And a lot that at your local casino. But the payout sucks. Bonus features are so hard to come. Spent two no bonus. Started off doing good. Breaking even mostly. Guess to wheel me in. Then started taking my money as fast as I played. Wouldn't recommend. It's like giving away your money. Again payout sucks. FanDuel is best for sport bets. Normal people like myself. Don't win big on this site. Not saying no one does. Cause I'm sure they do. But to me chances are low. Bet and play mgm casino or draft king.

Service
Thumbnail of user malissam42
1 review
1 helpful vote
March 16th, 2024

I have had the worst luck with fan duel then any other site I play lately very frustrating because this was my favorite site it time to say goodbye at this point

Thumbnail of user sepidehs7
2 reviews
1 helpful vote
March 5th, 2024

It's awful, they stole my money and suspended my account without any reasons.I don't recommend fandual casino.

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Thumbnail of user bl580
1 review
7 helpful votes
January 8th, 2024

FanDuel has the absolute worst customer service of any company I have ever dealt with. The chat support agents are rude, unhelpful, argumentative, and unprofessional. DO NOT USE THIS SERVICE.

Tip for consumers:
DO NOT USE. Horrible customer service.

Products used:
Online account

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Value
Quality
Thumbnail of user brianr2223
1 review
1 helpful vote
March 14th, 2024
• Updated review

I'm here to tell you fanduel held almost $3000 from me for over 30 days because I complained about how long they were taking to return my money. Don't trust fanduel because they are a company from England made up of past criminals and bookies. Go to an American company like draftkings, Caesars pslace or MgM. American strong

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How draftkings is better then fanduel
September 4th, 2023
• Previous review

I have never had one problem with draftkings. But to all you bettors out there stay away from fanduel. Recently they have not paid me after $1400 fair and square on fanduel. But because I emailed them complaining about why my withdrawals were not back on card they said that I was involved in some suspicious activity and that.y account was suspended and anyone who bets on these websites knows you can't cheat. But they have not paid me the $1400 they owe me. So a billion dollar company is screwing me for $1400. Stay away from fanduel. They are a bunch of crooks. Stick to draftkings. Draftkings is the best betting website out there.trust me I know 100%. Draftkings#1

Thumbnail of user colleenc698
1 review
2 helpful votes
March 4th, 2024

So FanDuel allowed me to sign up, hook up my credit card info, and then charge me money when I made a bet. Suddenly I get locked out, confused I contact customer service. We figure out that my account was suspended AFTER they allowed me to deposit money. After figuring out all the transaction details, sending them my id and more proof requested, they tell me that there is nothing they can do and that my account was suspended because I am not a resident of Ontario. If you are going to suspend my account and this is not allowed, why let me deposit money in the first place?

Service
Value
Shipping
Thumbnail of user kambuiazubike
1 review
0 helpful votes
February 18th, 2024

Fanduel had inside information on players getting hurt!They took everybody money and knew he was hurt!

Thumbnail of user sharongentrylovesdwaine
2 reviews
2 helpful votes
February 24th, 2024

It's a sham it's a fraud. They make sure that players do not reach a certain point which means they make sure you do not win back. I have invested my last dollar putting it into FanDuel because it will always be that one person where you can have 14 1/2 points And guess what that player gonna sit down for the rest of the game just so he can't get that point I caught this a long time ago and it's really no point of even trying to attempt to bet on this site or any of these sites they make billions of dollars off of us but then they deny you a chance to win a bet that you know can be won.

Thumbnail of user marjoriea126
1 review
0 helpful votes
March 8th, 2024

I think FanDuel is racketeering they don't give any money in the bonuses it's absolutely ridiculous then I play for $2.00 and only get 30 cents what a shame

Thumbnail of user patricko670
1 review
0 helpful votes
February 22nd, 2024

Has anyone else had issues with the promotions? I know you're supposed to "OPT-IN" to utilize them. But some of them like the "deposit $400 and receive $200 back" do not have that option. Like for example, I clicked on it on Feb 16th, and it took me right to the deposit page where I then deposited $400. I never did receive it. I contacted customer service and they said they cannot pay it out to me because I didn't opt in? I wouldn't trust these guys with paying out anything. They just take your money and post fake promotions.

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Thumbnail of user debbief634
1 review
3 helpful votes
January 23rd, 2024

I entered an nba parlay on fanduel. 5 mins later I decided I wanted to void my entry. I could not cancel it myself because had to get in touch with fanduel. So, I wrote to fanduel 14 hours before the nba event took place to ask them to withdraw my nba parlay entry.
Well, they never withdrew it and I lost my money entering an nba parlay I never was happy with.
Fanduel does not care about their customers and I will never play at their site again!
They are truly rude and unkind. May the Lord show mercy on them.

Thumbnail of user mike12031977
1 review
0 helpful votes
March 4th, 2024

The worst possible site to go on unless you love to throw your money away. They make it so obvious that you might as well just mail your cash to them. I will definitely definitely tell everybody not to download FanDuel and put it all over social media as much as possible. Stars for rating=-5

Thumbnail of user michaelc9722
1 review
0 helpful votes
February 20th, 2024

Just like every other online casino whenever you're actually winning you get a Geo location error even though you haven't left the spot you've been in better yet you get an inactivity error when you're in the middle of spinning the slots, I have a full screen recorded video of them cheating me, and then I filed a complaint with the proof and they said to me well you switch from cellular data to Wi-Fi at 2:03 I was in the middle of playing so this did not happen and that was the answer for kicking me out of a site when I was winning. But if you're losing this never happens, they'll take your money all day long. There's not a Geo location error there's no inactivity error nothing just take your money and nothing ever happens but God forbid let you be winning you're getting kicked out of the game every five seconds and then all of a sudden you don't win anything but yeah, they deny this I already made a complaint filed a complaint with the gaming board. Nothing will probably happen like usual, I don't recommend any online casino or any casino

Thumbnail of user brettc368
1 review
0 helpful votes
March 4th, 2024

My account was suspended because I won $120 on a $10 bonus bet and cashed out $100. FanDuel thought this was suspicious activity and froze my account until they conducted an investigation (which took forever and was done with no notice) What a waste of time. A lot of the casino games are unplayable as well.

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Thumbnail of user mautes11
2 reviews
0 helpful votes
January 13th, 2024

As we all know Fanduel, has lost is popularity and lost its sports book betting as well - as we forsee Fanduel to one of the Many Gambling webpages to hit the dust - as most know its all about staying true to your consumer and in many complaints about the company. It is now just sick - how low can a company go to make out when it's a "Hence" gambling site. My advice to everyone - but im sure most have went to Draft Kings, or ESPN has a new page out there. If you want to stick to gambling - let the pros do it like Ceasears and the major casinos - lets not let a site like Fanduel do what they know nothing about - its just a company with a high investor - that wants to enjoy taking the money of the generous and people who are interested to learn about the games. At this point I think the public know thats Draft Kings is great and Monopolizes the industry of online gaming. As we can all say good bye to Fanduel - as you are now a Bovada. My words of wisdom - It is ok to get a few pointers from your competitors on becoming a better page, but as we all know IN or OUTSIDE of the Casino - espically when your outside the customer is always right.

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About the business

FanDuel is the leader in one-day fantasy sports for money with immediate cash payouts, no commitment and leagues from $1

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