Fandango

After multiple communications and hours of time, I finally got a favorable response and was refunded the full amount. Facebook Messaging seemed to prove to be the most responsive / effective.

I watch alot of movies with my family and I usually use Fandango's android app to purchase tickets. It's very convenient for me when things go smoothly, but when there is an issue, such as running late or cannot make a movie, it's a pain to get a hold of customer services and get a refund, plus they have that "2 hour" limit where if you're within 2 hours of a movie starting you cannot get a refund.

After reading all these bad reviews I was a little sceptical about this service but it turns out that I have more than two braincells so I was able to purchase for the right movie on the right day at the right theatre. I mean all the info is right there for you to select and review before the purchase is finalized so I don't know how all these idiotic people are complaining like children when THEY messed up their order.

Also, since I was going to get off work late I was easily able to get credit for the money I paid and used that to purchase tickets for a later time through my account without waiting on hold or speaking with anyone.

So to all the people throwing online tempertantrums because they purchased for the incorrect day or didn't get a refund because they were not smart enough to go through their account to refund their own orders before the movie started I only have one thing to say... I pray that you do not have children since the world doesn't need anymore low IQ individuals.

I've ordered a lot of tickets from Fandango over the years and I actually like the convenience of doing it from my phone, watching the previews and reviews etc. But last week I purchased tickets using a promo code I was given from Comcast for signing up to their energy program. The tickets totaled about $25. For personal reasons I was unable to attend the movie at the time we purchased them for (which was over 4 days away). I contacted Fandango and asked if they could switch the time/date and they said they couldnt because it was purchased with a promo code. So then I asked for a refund and again they said they couldn't. Finally I had to drive to the actual theater and get a time change. Their service is good but customer service is extremely lacking and they don't seem to care much about their customers at all.

I must admit that Fandango as a company has it's faults, yes. However, SEVERAL of you here complain and complain about the company robbing you of money when the issue was yours to begin with! I don't know about the rest of you, but before I ever complete a purchase online, I review every single detail about my purchase as well as the policy. I don't see what is so hard for you people to simply just read. I am sure that is what you all went to school for. With that being said. In the future when you do happen to make a purchase on any web site. Please read all details before you go off on a tangent and rant about the 'company's mistake' when it was your own ignorance.