• Fancy

Fancy

Overview

Fancy has a rating of 1.63 stars from 75 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fancy most frequently mention customer service, credit card, and tracking number problems. Fancy ranks 108th among Gifts Other sites.

  • Service
    14
  • Value
    14
  • Shipping
    13
  • Returns
    9
  • Quality
    14

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
11
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I emailed customer service and no one has responded back to me about it.
How would you rate Fancy?
Top Positive Review

“fancy.com”

jacky c.
1/10/22

Awesome site to find awesome products. It's usually my go to website whenever i am looking for something fancy like the name suggests

Top Critical Review

“First order great, second not so much.”

Cynthia N.
2/19/22

I have ordered a self heating coffee mug from fancy before and received the product, it worked great and then the heating coaster stopped working. So I contacted Fancy via email and the vendor sent out 2 new heating coasters and wire chargers that was great service back then. But now not so much! I have 20 dollars left from a gift card I used for the self heating coffee mug but now I can't use it at all. I emailed customer service and no one has responded back to me about it. And my account says it can't process my payment at this time. It's been saying that for a couple of weeks not and still no help from anyone. They lack customer service and there is no response when you email them so, I'm going to take that gift card as a loss and not do business with them anymore. They are lucky I gave them 2 stars, because they did help in the past. Note to vendors: Beware you may want to seek your third party fulfillment elsewhere. If customers can't reach you through this platform just to do simple things like ask a question, or get help with their accounts from this retailer, then it's not worth doing business here. Note to fancy: I rather shop at Zulily.com they have real people answer their customer service calls and very helpful staff. They do the same thing you guys do by fulfilling vendor orders, but they do it way better. You might want to grasp that concept before you create an online retail business. Take a business course for customer service. You guys need serious help with that.

Reviews (75)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (17)
Thumbnail of user thatot2
1 review
0 helpful votes
December 20th, 2023

DONT BUY ANY FROM THIS COMPANY.
THEY CAMMED ME A AND I COULDNT EVEN GET REFUNDS FOR GETTING NOTHING,I BOUGHT ITEM WORTH 48 ONCE THEN THEY DEDUCTED R1115.00 FROM MY ACCOUNT AND WAS FORCED CHANGE THE ACCOUNT.

Thumbnail of user robertag358
1 review
0 helpful votes
October 26th, 2023

Sono disonesti, ti mettono le foto di capi che poi non sono quelli che ti arrivano, ti fanno fare l'ordine anche se quel capo è esaurito e non ti danno la possibilità di annullare anche entro pochi giorni. SONO UNA COSA DIVERSA DA QUELLO CHE SI PRSENTANO. SONO DEI TRUFFATORI. NON ORDINATE.

Products used:
Cardigan che si presentava di una certa consistenza ed è arrivato un semplice maglione.

Thumbnail of user firstn10
1 review
0 helpful votes
March 6th, 2019

Stay in UAE order a smart ring and i got a normal ring and the BEONE courier services are working together with the screamers don, t trust anything from them never pay any thing online and if its cash no delivery look at the goods fast. If the don, t want tell them to send it back dont pay anything for resend

Thumbnail of user elizabethc1396
1 review
1 helpful vote
March 13th, 2021
Verified purchase

I purchased an adapter for my laptop and it blew up my laptop. They have NO phone number to contact and can only contact them by email which they don't respond to at all. My lawyer has been trying to contact them as well which again has received nothing back. How do you own a business without a phone number and not respond back to emails?!?! Do NOT buy anything from this company!

Tip for consumers:
Do not purchase from this company

Products used:
Adapter

Service
Value
Shipping
Returns
Quality
Thumbnail of user tashs2
1 review
0 helpful votes
February 23rd, 2017

I ordered a dress expecting it to be terrible quality, when I received it I was actually so surprised about how nice the quality actually was. I have since ordered a few more items so i'm hoping that I have the same luck with them also. The only thing is that the shipping was quite slow, but that is to be expected when it is coming from overseas I have found in recent years. In saying that though, I did still get my item within 2 weeks from what I can recall.

Thumbnail of user davidh7067
1 review
1 helpful vote
May 11th, 2022

I wish I would have read these reviews beforehand, because it is all true! I ordered a nice, leather laptop bag for my husband, but received a cheap looking, fake leather bag that was clearly not the same bag as the online pictures. Naturally, we decided to return it and I have received no money back and cannot get ahold of anyone. Mind you, when I wanted to return the bag someone was more than happy to help me emailing multiple times. Now that I sent it there is silence and they have no phone number so there is no way to actually get ahold of them. I wish I could give this company a zero star review!

Tip for consumers:
They are a scam! I received ZERO MONEY BACK after sending it back in because I was unhappy with what they sent and now there is no way to get ahold of them! I can't believe any company could do this to people. Horrible!

Products used:
The Messenger Leather Laptop Bag

Service
Value
Shipping
Returns
Quality
Thumbnail of user staceyb409
1 review
1 helpful vote
March 7th, 2022

I made a purchase on 1/2/22 and still have not received my order. I have sent several emails, but they give the same excuse and continue to say give it a little longer. I have requested a full refund, but I as of 3/7/22 I have not received my shipment or refund. I would not order from this company again.

Thumbnail of user shoppert
1 review
0 helpful votes
February 26th, 2023

FANCYEVER has no morals. THEY ATE UP MY MONEY. I ordered they took my money and then turned back said the item was no longer existed and suggested me to get something else. I said no please return my money. They kept asking me to select something else and I also said no. They then said it will take 15 - 20 days to refund me however, they never did. I kept email and asked for an update then they never answered anymore since.

I suggest NOT TO BUY ANYTHING FROM THIS FANCYEVER. IF I KNEW IT'S FROM CHINA I WOULD NOT HAVE TO BOTHER. THEY ARE TRULY CHEATERS!

Tip for consumers:
do not buy from fancyever because they won't refund or exchange. They just disconnect or did not respond you until you asked for a refund. BAAAAD.

Products used:
Dresses

Service
Value
Shipping
Quality
Thumbnail of user kellys1457
0 reviews
1 helpful vote
January 24th, 2022

They sell FAKE products with no refund! I bought a Willow tree and it was fake and they blocked me from emailing them and will not give a refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user mirandah109
1 review
1 helpful vote
February 9th, 2022

Back in 2013-14 my ex had bought me a virtual gift card for 5 grand. I've been slowly spending the money, when the site changed all of my money was gone.( I had over over 4g left) I reached out and went back and forth on emails and was just told that my purchase was not valid and they wanted the receipt. But remember this was a gift, I have the original gift card number which I provided then they wanted credit card etc. I am not with that person anymore but I find this very unfair that they just took all that money back even tho I provided the original gift card number. Horrible customer service, very unfortunate since this used to be my favorite site

Tip for consumers:
Don't shop here

Products used:
Clothes, kitchen, workout, quirky items etc

Thumbnail of user quinnt2
1 review
2 helpful votes
December 9th, 2014

Love browsing Fancy! The majority of the products are fairly unique and I love window shopping!
However, I've added many things to my cart, but later remove them when I see how much shipping costs. It's crazy! Shipping is considerably more expensive than other online retailers. It also changes drastically depending on the merchant the product is from. That whole side of the business just doesn't seem well run.
The few things I have purchased come in a reasonable time, and in good shape. Haven't had any problems there.
Love browsing and adding things to lists, hate actually buying anything.

Tip for consumers:
Check your shipping costs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackyc36
2 reviews
0 helpful votes
January 10th, 2022

Awesome site to find awesome products. It's usually my go to website whenever i am looking for something fancy like the name suggests

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnc7335
1 review
0 helpful votes
November 17th, 2021

Ordered wreathes and what came was not worth the money. This is a scam. If I had know it was coming from China I would not have ordered as what I got was cheap an each time I touched it pieces broke off. What is pictured is not what you get

Tip for consumers:
Save you time and money

Products used:
20% discount and I get to keep this

Service
Value
Shipping
Returns
Quality
Thumbnail of user benm249
1 review
3 helpful votes
January 15th, 2019

I ordered a chair on fancy a few weeks ago, a nice one, about 250 dollars. I woke up to Shazam alerts and call on my phone from fraud protection alerting me to charges being made in Taipei, Taiwan with encrypted coding. AKA They were attempting to mask their multiple withdrawals in the amount of $53.27 in Taiwan. I cant believe this crap is still out there.

Thumbnail of user davidl2923
1 review
1 helpful vote
January 5th, 2021

Please don't waste your money buying on fancy. They sell defective items. I wasted$60 buying light,.

Tip for consumers:
Please be really careful. They have all means to sell defective items and all kind of policy not to refund you

Products used:
Light bulb having camera that costs almost$60

Service
Value
Shipping
Returns
Quality
Thumbnail of user cynthian699
1 review
0 helpful votes
February 19th, 2022
Verified purchase

I have ordered a self heating coffee mug from fancy before and received the product, it worked great and then the heating coaster stopped working. So I contacted Fancy via email and the vendor sent out 2 new heating coasters and wire chargers that was great service back then. But now not so much!

I have 20 dollars left from a gift card I used for the self heating coffee mug but now I can't use it at all. I emailed customer service and no one has responded back to me about it. And my account says it can't process my payment at this time. It's been saying that for a couple of weeks not and still no help from anyone. They lack customer service and there is no response when you email them so, I'm going to take that gift card as a loss and not do business with them anymore. They are lucky I gave them 2 stars, because they did help in the past.

Note to vendors: Beware you may want to seek your third party fulfillment elsewhere. If customers can't reach you through this platform just to do simple things like ask a question, or get help with their accounts from this retailer, then it's not worth doing business here.

Note to fancy: I rather shop at Zulily.com they have real people answer their customer service calls and very helpful staff. They do the same thing you guys do by fulfilling vendor orders, but they do it way better. You might want to grasp that concept before you create an online retail business. Take a business course for customer service. You guys need serious help with that.

Tip for consumers:
I don't recommend using this site. The vendor Ohom was great. I would rather shop with Ohom directly. Or buy their products from a different vendor. Not from Fancy.

Products used:
Ohom Self Heating Coffee Mug.

Service
Value
Quality
Thumbnail of user jp1241
1 review
0 helpful votes
April 18th, 2022

Don't buy from this company. Looks like Girlladies and I am still in dispute over clothing at a value of £161.89!

Tip for consumers:
Don’t

Thumbnail of user aa214
1 review
4 helpful votes
August 22nd, 2018

Our experience with Fancy mirrors that of all the other merchants who've left reviews below. They are aggressive with their outreach to sell marketing packages. They send emails and pitch decks riddled with grammar and spelling mistakes. When ANYTHING goes wrong they stop replying to your emails entirely. Reps come and go from the company and dont last more than a few months.

Shady business practices all around.

Thumbnail of user janeh506
1 review
1 helpful vote
June 3rd, 2021

They do not answer anythng that is a problem. Take your money and then send anything but what you ordered. If you get your money back it may be months before you receive. Never again!

Thumbnail of user jacquelineb413
1 review
4 helpful votes
January 5th, 2021

Stay far away from this Chinese business. Ordered 2 size 8 Minion sweatshirts. Waited 6 weeks so Christmas was missed. Material is as thin as a t-shirt, not at all sweatshirt material Size appears to be size 4, nowhere near a size 8. Will never order again. DO NOT ORDER FROM THIS SITE TOTAL SCAM!

Tip for consumers:
Covid-19 not the only bad thing to come from China!!
Stay far away from this Chinese business. Ordered 2 size 8 Minion sweatshirts. Waited 6 weeks so Christmas was missed. Material is as thin as a t-shirt, not at all sweatshirt material Size appears to be size 4, nowhere near a size 8. Will never order again. DO NOT ORDER FROM THIS SITE TOTAL SCAM!!!

Products used:
Boys Minion sweatshirts

Service
Value
Shipping
Quality
Thumbnail of user sherryg302
1 review
0 helpful votes
November 22nd, 2021

This review is for Fancsy Shop! Do not purchase anything from these people! I ordered Thomas Kincaid Christmas table tops and received stickers that had the likeness of the table top, not the musical table top I ordered! I ordered wreaths that were large and beautiful in original pictures and were tiny and had little greenery on them. They did not even look like the pictures! Instead of being 36 in they were 12 and 19 inches wide. Requested refund on all 3 orders and all they would agree to so far is 30% refund! Got to be kidding me!
They are scamming people! Don't order from them!

Products used:
None of the products could be used and they would not refund the items despite their policy saying they would.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolh623
2 reviews
1 helpful vote
April 3rd, 2020

Put in an order paid for 14th Jan received NOTHING. Dont even have the decency to get back to you.
They are scammmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmers

Thumbnail of user noeliaa1
1 review
4 helpful votes
August 7th, 2018

Same problem.
I bought something last month but never arrived
I emailed seller and customer service different times and haven't received any answer.
Impossible to contact them by phone.
I'm afraid they cheated me and I'll never receive the item or my money back.
What a terrible disappoinment!

Thumbnail of user chantelj
1 review
1 helpful vote
August 16th, 2016

I worked with the Fancy team on launching my beauty & cosmetics and found them to be a delight to work with. They took me through the process to be considered for a feature in their feed and were impressed enough to extend an offer to me to participate in their pop-up with rap star, Future! When working with Amazon, I was never afforded an opportunity like that! Thank you Fancy!

Thumbnail of user tonyas77
1 review
1 helpful vote
April 16th, 2019

I placed an order in January and in February made an inquiry. Still no progress. Received an email with a shipping number. Still no product or any returned emails. I have asked for money back and was told I could get a 3% refund when I receive product. Now its April and still nothing. ******************DO NOT USE***********************

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Company Representative

Thumbnail of user pamelal48
Pamela L.
Typically does not respond to reviews

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