I could just hope that you had the option to chose 0 star to rate the customer service.
I have ordered a dart game on February 23rd for my brother birthday.
A month after still no news, I get worried, they tell me the supplier is struggling with the demand and they reprocess another order.
Bottom-line: it's been three months now and still no news. Obviously my money has been cashed in for a long time, that may be the reason they do not reply my emails anymore.
And no... you 25 dolars gift card after my tenth email won't help.
What's the point of being fancy if you cannot even deliver the basic: deliver the product.