Fancy

I purchased an adapter for my laptop and it blew up my laptop. They have NO phone number to contact and can only contact them by email which they don't respond to at all. My lawyer has been trying to contact them as well which again has received nothing back. How do you own a business without a phone number and not respond back to emails?!?! Do NOT buy anything from this company!

Back in 2013-14 my ex had bought me a virtual gift card for 5 grand. I've been slowly spending the money, when the site changed all of my money was gone.( I had over over 4g left) I reached out and went back and forth on emails and was just told that my purchase was not valid and they wanted the receipt. But remember this was a gift, I have the original gift card number which I provided then they wanted credit card etc. I am not with that person anymore but I find this very unfair that they just took all that money back even tho I provided the original gift card number. Horrible customer service, very unfortunate since this used to be my favorite site

I wish I would have read these reviews beforehand, because it is all true! I ordered a nice, leather laptop bag for my husband, but received a cheap looking, fake leather bag that was clearly not the same bag as the online pictures. Naturally, we decided to return it and I have received no money back and cannot get ahold of anyone. Mind you, when I wanted to return the bag someone was more than happy to help me emailing multiple times. Now that I sent it there is silence and they have no phone number so there is no way to actually get ahold of them. I wish I could give this company a zero star review!

Ordered wreathes and what came was not worth the money. This is a scam. If I had know it was coming from China I would not have ordered as what I got was cheap an each time I touched it pieces broke off. What is pictured is not what you get

This review is for Fancsy Shop! Do not purchase anything from these people! I ordered Thomas Kincaid Christmas table tops and received stickers that had the likeness of the table top, not the musical table top I ordered! I ordered wreaths that were large and beautiful in original pictures and were tiny and had little greenery on them. They did not even look like the pictures! Instead of being 36 in they were 12 and 19 inches wide. Requested refund on all 3 orders and all they would agree to so far is 30% refund! Got to be kidding me!
They are scamming people! Don't order from them!

I have ordered a self heating coffee mug from fancy before and received the product, it worked great and then the heating coaster stopped working. So I contacted Fancy via email and the vendor sent out 2 new heating coasters and wire chargers that was great service back then. But now not so much!

I have 20 dollars left from a gift card I used for the self heating coffee mug but now I can't use it at all. I emailed customer service and no one has responded back to me about it. And my account says it can't process my payment at this time. It's been saying that for a couple of weeks not and still no help from anyone. They lack customer service and there is no response when you email them so, I'm going to take that gift card as a loss and not do business with them anymore. They are lucky I gave them 2 stars, because they did help in the past.

Note to vendors: Beware you may want to seek your third party fulfillment elsewhere. If customers can't reach you through this platform just to do simple things like ask a question, or get help with their accounts from this retailer, then it's not worth doing business here.

Note to fancy: I rather shop at Zulily.com they have real people answer their customer service calls and very helpful staff. They do the same thing you guys do by fulfilling vendor orders, but they do it way better. You might want to grasp that concept before you create an online retail business. Take a business course for customer service. You guys need serious help with that.

Love browsing Fancy! The majority of the products are fairly unique and I love window shopping!
However, I've added many things to my cart, but later remove them when I see how much shipping costs. It's crazy! Shipping is considerably more expensive than other online retailers. It also changes drastically depending on the merchant the product is from. That whole side of the business just doesn't seem well run.
The few things I have purchased come in a reasonable time, and in good shape. Haven't had any problems there.
Love browsing and adding things to lists, hate actually buying anything.

I ordered an item meant to be a Christmas gift the week before Thanksgiving. After 3 weeks of the order still "processing", I emailed cs and was told they would contact the supplier. 2 days later, they email back saying the item would ship no later than the end of the following week (12-19-14). The item finally shipped on 12-22-14 and estimated delivery is 12-29-14. Now I have to find another gift to replace this one. I'll never order from Fancy again.

Fancy.com is a terrible online retailer. I'm not even sure if they are illegitimate. They did not process my orders after pending for over a week and a half. They also requested I send them a copy of my credit card and photo ID over email, and then cancelled my orders with no explanation after I repeatedly contacted their support team for updates. They told me they'd respond multiple times and did not, and basically wasted two weeks of my life and ignored any reasonable request for assistance.