I ordered an item meant to be a Christmas gift the week before Thanksgiving. After 3 weeks of the order still "processing", I emailed cs and was told they would contact the supplier. 2 days later, they email back saying the item would ship no later than the end of the following week (12-19-14). The item finally shipped on 12-22-14 and estimated delivery is 12-29-14. Now I have to find another gift to replace this one. I'll never order from Fancy again.