Fanatics

I ordered this for a birthday gift for my adult son. I received it weeks before his birthday. It came in a huge box. I removed it and it was in a plastic bag and looked fine. I live in a small apartment with no storage. I broke down the box and disposed of it. Well after a few weeks I was going to put the Jersey I already had ( not from Fanatics) in the case and wrap it. Two out of three hinges had pulled out of the plastic mold injected plastic backing. The acrylic glass falls out of the door and the magnet door closing latches are to weak to hold the door closed. I was told I could send it back but would not get the 34.00 paid for shipping. I took it to FedEx but they don't have a box large enough to ship it in. I have spoken on the phone and emailed customer service for the past several days. Now after telling them the situation all communications have ended!

I ordered 2 shirts the morning of 9/4. Today is 9/26, and I still have no shirts in the mail. Tracking says "in transit" and "scheduled delivery" has a? After it. Would have NEVER ordered had I known it would take this long. Will I ever get these shirts? I will never buy from this company again. I'm sure there will be the standard reply from this company below. "we are sorry to hear about..." but sorry doesn't get my shirts here any faster.

I should've read the reviews first. I'm so upset with this company. I ordered and when I received confirmation it said it would ship within 3 business days. I'm still waiting. Clearly I am still waiting. I will never again shop here. I have worked at call centers before and the customer service is just horrendous. I needed this shirt because I am a teacher and we had a college tshirt day. That date has passed. Why is it other companies like Amazon, EBay, or even Chegg is much quicker than this company!?

Attempted to purchase a shirt on cyber Monday. Conveniently after entering my payment information my order was "processing" for well over 20 mins. I tried to call customer service, was on hold at least another 30mins. I still have no clue if my order went through. If it did I will refuse delivery and return the junk. This is a disgrace. You should be better equipped to handle high internet traffic. If you can't handle it, then perhaps this business isn't for you. Never ever again will I waste my time with you!

I placed an order on Sunday evening. I needed it by Friday because we were traveling for my sons football game. I paid for 2nd day air. I had not received a confirmation at all so I called Tuesday to ask about order. I was told it was still in NEW status. Once it goes to PROCESS it is being shipped. I asked her if I would have the item by Friday. She did not know.

I ordered another item from a competitor. It shipped the next day and I had it Wednesday.

Do NOT shop here. Poor customer service. RUDE on phone. They didn't even care.

I ordered several items last week after seeing a 20 % plus shipping sale. So far I have only received one item I purchased and after I spoke with customer service I was told that they have no time frame when the rest will ship. I'm not understanding cause they have the same sale going on and all the items I purchased are in stock saying ships within one day. Now after complaining I keep getting the run around and emails saying... Thank you for shopping with us. We know how excited you are to receive your merchandise. We are still working on a shipping update for order. I just would like the items I purchased in a timely manner, within reason, even a logical reason would be appreciated.

Terrible online store. Customer service is awful! Their spin off store PAC 12 is even worse! They cancelled my order and failed to notify me. It showed on their website as pending. When I called in to find out why it hadn't arrived I was told it had been cancelled. I wanted to know why--apparently that is to vexing of a question. I was transferred numerous times always placed on hold between transfers for long periods of time. After 30 minutes they of course dropped me.

I was 2 days past the ridiculous 30 day return policy and was told I was pretty much out of luck since the representative could not print a label. The shoes are extremely narrow and would not fit my husband's feet, so I would definitely not classify these as UNISEX shoes. I ordered ahead of his birthday to give ample time for delivery but I guess that was not a good idea with this site. The fact that there was no way to work with me to get a credit to purchase something else on the site baffles me. I will NEVER purchase anything on this site again.

I ordered a Dodgers Corey Seager Jersey for my niece. I ordered the wrong size so called to exchange the item. I was told they dont do exchanges and would have to buy ANOTHER jersey and I could return the original one. They assured me I would receive a return authorization label (via email) in 5 days from the vendor. Nothing came so I called again, same story... assuring me I would get it the same day. Again, nothing came. Called again yesterday. Exact same empty promise and nothing was received. I have no way to return the original jersey and thats what they want! I have disputed the change with my credit card. Fanatics are liars and are obviously trying to stick me with 2 jerseys at over $100 each! I will NEVER use this horrible company again. Disgraceful liars.

I ordered the wrong size hockey jersey and promptly shipped it back. I have heard nothing from fanatics! This order was delivered to me on June 7th. 2022. Impossible to talk to someone regarding this matter. I guess I'm out 200 dollars. Never again.

I hadn't heard of them before and I was concerned due to the reviews on here. I took a chance and had no problems. Shipment came very fast. I've ordered 3 shirts for myself and 2 for my significant other and they have been great! I didn't need to size up as much as I did though. Also, I found out they are located in a small town next to me. I like supporting local businesses.