From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 145th among Jersey sites.
Ordered something from them that is a manufacture direct item. Got the confirmation email and went to check the order status next day. It is not on their web site. The order that I received a month ago still shows as pending, also. Tried using the help section, but it is incorrect and shows navigation that does not exist.
Did a chat session and got a lot of attitude from the Fan Advocate. I don't think that word means what she thought it meant. Had to get a supervisor on the chat and wasted 10 more minutes to get it cancelled. Well, they said it would be cancelled. I am betting I will have to cancel the CC transaction myself.
I ordered 2 OSU jerseys a week ago. Still have never received my confirmation email. I have emailed them twice (because there is no phone number) and have not received any email back. My credit card was quickly charged though. I had no idea they were out of China. I tried to click on the logos on the bottom of their website and they are fake. No BBB accreditation like advertised. I don't even have the order number as I was without pen/paper when I ordered the gift.
Would like to review this order with you. Can you please update your review with your order number?
Placed an order on 10/29 and paid $14.99 for two day shipping to where to the game on 11/4. Contacted the business on 10/31 as it showed delivery was delayed until 11/1 (at this time they refunded shipping). I figured if it got here before the game, I wouldn't complain. Checked on 11/1 and delivery was delayed until 11/2. Checked on 11/2 and delivery was delayed until 11/3. I think you see where this is going... Checked on 11/3 and it is delayed until 11/4 end of business. I am leaving early morning on 11/4 so it defeats the purpose of spending the $130 on game-day gear. It seems as though I requested 2 day shipping and it was sent via standard ground. Contact customer service again on 11/3 to see if I would be able to pick up the shipment, they tell me I can call FedEx to check on that myself. I figured for the inconvenience, they could have called FedEx and followed up with me since it is their merchandise until I receive it. I have placed multiple orders with Fanatics over the last few years and have recommended them. I will not any longer and plan on returning the items as soon as they are finally delivered.
When reading other reviews, it's very difficult to believe that the shipping companies are the problem. I've seen a day or two delay, but 3-4 days isn't something I've experienced with a shipping company unless there is some form of disaster delaying delivery.
Update: Shipping label clearly says Ground shipping. So it seems like they were trying to make back a few bucks even after initially paying for 2 day shipping and then attempted to cover it up by saying FedEx sent it as ground. Returned merchandise, still in original packaging, back to Fanatics. They stated that they were unable to process a refund to my card (even though they previously refunded shipping charges) and instead gave me a credit to their site. All I want is the full refund and I will never purchase from this site again.
Hello Ryan, we are terribly sorry to hear about your negative experience! We would love to have the chance to make this right. Only option at this point is to return the merchandise for a full refund. We do you see paid for 2 business days shipping and we shipped out under expedited shipping. FedEx choose to ship your package out under standard ground shipping. Again, we apologize and hope to hear from you soon. Thanks, Brandon.
In the current days of same day and next day Amazon, this place takes a week to 10 days to deliver unless you choose a quicker method (way more expensive than the current ridiculously high shipping rates.) I have a feeling that this place is still in business because of sports licensing they got a long time ago. They are a part of a conglomerate now and no one really cares about it anymore. They are content to sit back and watch the site site make money. One day they WILL go out of business and the employees will wonder why. Take a look at the reviews Fanatics, get a clue!
Hello Jeffrey, we are terribly sorry to hear about your negative experience! We would love to have the chance to make this right. The Houston Under Armour T shirt you order states on the website it will ship out 10/31/2017. Your shipping method does not change the processing time frame. Your package will arrive tomorrow by end of day. Thanks, Brandon.
I bought a $40 Ravens button down in Large. Must be made for another country as was very small. Customer non-service said that now that I wore once, cannot return or exchange. They lost me as a customer forever! NO NOT BUY FROM FANTATICS!
Hello Morris, we are terribly sorry to hear about your negative experience! We would love to have the chance to make this right. If your item still has the tags on it you can return the merchandise. Thanks, Brandon.
Ordered 2 ea Ohio State chairs and table. Received I Ohio State Chair and 1 Nebraska Huskers chair. The only way it can have been worse if I received a Michigan Wolverine chair.
Would like to review this order with you. Can you please update your review with your order number? The number you provided does not locate an order.
SIZES WERE ALL OFF and WATCH OUT FOR THE TERM "GAME" IN YOUR JERSEY YOU ORDER... YOU CAN RETURN IT BUT THEY WON'T REFUND YOU THEY WILL DONATE THE JERSEY. IT'S 2017 YOU'D THINK A COMPANY WOULD OFFER FREE EXCHANGES ON SIZES BUT NOPE... MEN'S 2X JERSEY IS SO BIG SHAMU COULD WEAR IT! M WOMEN' SWEATSHIRT IS LIKE A SMALL. ORDERED TWO HATS AND THEY'RE CREASED ALONG THE TOP FROM SHIPPING. WHAT A WASTE OF TIME AND $$$
Hello Erik, we are terribly sorry to hear about your negative experience! We would love to have the chance to make this right. You are allowed to return the your item. Once we receive the item we will process a full refund. We do not process exchanges. Would you like a replacement of the defective hats?
I have had a disappointing user experience. The NBA store is horrible to search and navigate. It is not easy to filter and search for items and expect to see what you are looking for. The left side filters are not user friendly and are not complete. Also pricing may be different on the Fanatics NBA site and the individual team fan sites.
But that is not my biggest issue.
I received a special offer to save 20%/25% off $25/$50. The email does not give any details on any restrictions and neither does the NBA store. I spent a lot of time (largely because the site, searches and filters SUCK so BAD) to find exactly what I was looking for. After finally being ready to complete my purchase I go to the shopping cart and use the UPICK promo code only to find out that I cannot use it.
So I contact support.
I get an email back thanking me for visiting the NFL Shop (never been to it), and starts telling me how the site will tell me if the promo works when I put items in my shopping cart. Someone clueless and not helpful.
Instead of trying to convince me to be a customer, further re-enforces my bad experience and makes sure me, or anyone I know stays away from this crappy site.
Would like to review this order with you. Can you please update your review with your order number? The number you provided is not a order number.
This is the first and last time I choose to do business with this company. I placed an order for an item and received the wrong item. I contacted customer service and they allowed me to return the item and promised to send me the correct item. I wanted yet again to get the item I ordered. When it came it was the wrong item again (same exact time they shipped me the first time). I again contacted customer service and was told to send the item back again and they would generate a ticket to get the item fixed in the warehouse. I was told I would need to wait. At this point I was frustrated and didn't want to place another order. I wanted 4 months and tried it again because I really wanted the item. Yet AGAIN, I get the same thing they've sent me the previous two times. So again I contact customer service and they only thing they offer to do is generate a ticket to get it resolved and tell me to wait. Poor customer service and item processing that is on par with a startup company. No matter how much I would like this item it just isn't worth the frustration and run around that I've gotten so far.
Hello Jason, we are terribly sorry to hear about your negative experience! We would love to have the chance to make this right. We have submitted a ticket to the warehouse to check the Product Id number of the item that you ordered. We are waiting for further information. Please go ahead and return the item you have for a full refund. Once we get more information on this item we will contact you personally. Again, we apologize and hope to hear from you soon. Thanks, Brandon.
This is a copy of the "chat" I had trying to get a refund instead of gift card
I purchased a sweatshirt - total charge $76.49 0 returned too small - I asked why I was issued a $60 gift card instead of a refund and why was it only $60?
Fernanja: The reason you only got $60 back is because we don't refund shipping method and you got a gift card because you paid we pay pal and we cant touch anyone pay pal account so we issued a girt card
Debbie stafford: Maybe you should mention to customers not to pay with paypal. This is unacceptable - and a rip off. I don't want anything from your store and being forced to spend my money there instead of a refund is the worst customer service ever. Fernanja: The reason you only got $60 back is because we don't refund shipping method and you got a gift card because you paid we pay pal and we cant touch anyone pay pal account so we issued a girt card
Debbie: Maybe you should mention to customers not to pay with paypal. This is unacceptable - and a rip off. I don't want anything from your store and being forced to spend my money there instead of a refund is the worst customer service ever.
Hello Debbie, we are terribly sorry to hear about your negative experience! We would love to have the chance to make this right. Upon reviewing we see the item you paid for was $59.99. You paid $10.99 for expedited shipping as well as state taxes. The return of the item was because it was to small. If the return was because of the item being damaged etc. We would have processed a full refund but you are charged $5.50 to return the item as well as not being refunded the shipping fee. Thanks, Brandon.
This is the second order from this site this month. The first was a birthday gift that didn't get there in time. I foolishly thought that because the order was special made it was the reason why it was late. WRONG! TURNS OUT THIS SITE SUCKS. My second order had two items that were sent from two different/separate locations. Both the items ended up in North Carolina. When they should of been sent to GA. I called to talk to them on this and they have yet to provide me with a good solution. Oh yeah they did... I was told to call FEDEX which I did in the first place. FEDEX blamed it on the sender which was FANATICS. FANATICS IS Unprofessional AND NEW TO GET WITH THE TIMES. IT IS 2017 and they are shipping like it is 1917... should of went with the higher price items from nfl.com or Amazon. Fanatics.com is not a good place shop and expect good service. They are the total opposite. Worst than a shady seller on eBay...
Order #: 20-**************
Would like to review this order with you. Can you please update your review with your order number?
It took a few weeks, but I was finally issued a giftcard in the missing amount this evening. While my initial contact with customer service was incredibly rough, Chastity( the Fanatics Rep on here) was prompt with discussing the issue with me and I believe she played a part in helping me get my money back. Not an experience I ever want to go through again, but at the end of the day I'm happy that at least one person at Fanatics still believes in treated the customer fairly. To Chastity or whoever at Fanatics helped to resolve this issue, I give you my sincere thanks.
You are more than welcome. I appreciate the positive feedback. If any problems be sure to let me know. Have a great day. Thanks, Brandon.
Update 1: Could not figure out how to update my order number online (since this was a gift return I had no order number and provided them one their customer service rep gave me), I private messaged Fanatics with the same number given to me. I will let you know what their response is.
I returned a gift earlier this year on MLB. Shop (run by fanatics) and received a 100 dollar store credit. When I tried to use this credit a few weeks ago, I noticed it was missing. Dealing with customer service was a painful adventure that shows an extreme lack of communication and a store policy that is not given to customers and designed to trick consumers. When I contacted the company, I just wanted this fixed so that I got that money back (after all they accepted the returns). I writing this partially hoping that something can be done.
1. First time I called, I was told that my return was made into fan cash instead of store credit. This was the first representative that alluded to store credit existing.
Since it was fan cash, it expired after 6 months. However, my account still listed a store credit area (that now had gone to $0) and I was given no notification during the return or on my account that this money would expire. The representative stated that a return shouldn't of been made to fan cash and that it was an error. They said they would reach out to the appropriate department to get it fixed.
2. Got an email the next morning that told me fan cash expires and no luck. I asked for them to contact me back via email or phone call. It did not receive either.
3. Called fanatics again, got customer service rep who refused to look into the case further and simply repeating the contents of the email. Got passed to a supervisor.
4. I was told that fan cash is all that exists now and that I should of gotten an email that told me it was expiring. Never got an email. When I looked into the online return policy, there is no mention of returns becoming fan cash and thus being subject to expiration Even more aggravating, (I copied and pasted it below), the return policy on the site mentions account balances and store credit outside of fancash in addition to my MLB shop account homepage. When I mentioned this to the manager, she told me that there was no way to remedy this situation from her end (she told me that corporate took away their ability to fix this) and I should contact the department via the chat.
5. Contacted the chat feature and explained my situation. I was told by a representative that she was going to contact corporate to ask for a gift card in the missing amount and I would hear back in 3-5 business days. It appeared all was fixed, but once again I was fooled by this company. I did not get an order/ticket number and after 5 days I had no response.
6. I contact the chat service again after not hearing back. After being disconnected 2 times (once via miscommunication and the other since I did not respond fast enough), I was connected with service rep who once again took no effort to look into the situation. Instead, she posted about the email response. When asking about the corporate gift card request, she could not help me since she did not have the ticket number. Despite it being the same issue, she claimed she couldn't look it up or help me with it. She said she would issue me a new ticket number, but couldn't help me with any updates from the request I made in the last chat.
7. Got another email regarding that new ticket number. Was told they could not reactivate my credit. Asked for them to contact me again directly.
8. Called customer service again. This other rep again stated a return is store credit and fancash was a rewards system for purchases and sent me to the manager. But, same story, my money belongs to them now. Unlike the other person who helped me the previous day, she DID find the missing ticket from the previous night. Said I should of gotten an email on it (Once again, I didn't) and that it was denied. Asked for it to be sent to me; said she couldn't but would contact the appropriate department.
At this point, I do not know what to say. I love the Cubs and Bears but I can't justify buying again from any place that Fanatics runs. They took my 100 dollars for themselves and show no remorse or help in fixing this situation. I have copy and pasted their return policy below that shows no information on fancash being given for returns and the inclusion of account balance/store credit existing despite being told it does not. I hope this review does one of 2 things. I first hopes it encourages Fanatics to fix a broken system that takes money from its customers. If Fanatics doesn't change, I truly hope that it helps consumers reading this avoid a similar fate. Instead of using that money on my brother's birthday gift, It looks like Fanatics stole that gift instead.
https://fanatics.custhelp.com/app/answers/detail/a_id/124/related/1/session/L2F2LzEvdGltZS8xNTA5MDQzMjI2L3NpZC9mVXpJS2owbGFOR1IzU2cxV0ZrY0NUcTFzeXozSnZzYVp6SjVDTHFISWQ3cDZySWR1WDRtSUxyUGI5MFRvUDgxVTlQS2JHdUVXbTF5U3k0Y3VjVnlQTDZtb0Rrc3B0WSU3RSU3RTJONmRNb1hxYUcybGwzdUVET2tjMER3JTIxJTIx
https://help-mlb.custhelp.com/app/answers/detail/a_id/742
Information is found in the bottom of the dark box. Notice there is no mention of fancash or that your return will expire in 6 months. I include the key info below.
We will process your store credit within 10 business days of receiving your elible(no joke eligible is misspelled on BOTH their pages) return in our warehouse. You will receive a confirmation email once this is completed. (Take a guess if I ever received this email.)
http://www.fanatics.com/help/faq#account
This page lists the account balance and store credit information. To be absolutely fair, it does mention fan cash on this page but it never states that it is given for returns. In addition, account balance clearly shows IT IS NOT FAN CASH and can be used differently. My MLB account never listed my return as fan cash but as a store credit. There is no mention of expiration dates for account balance/store credit.
What is an account balance?
An account balance is like a store credit and can be redeemed as cash on the site. Unlike Fan Cash, an account balance can be used toward shipping expenses and sales tax.
I ordered a Bucks Antetokoumpo jersey from New Zealand, but have a US postal address from NZ Post "YouShop", so it's legit. They took the order, took my money. Then a couple days later I got an email from "Fan protection team" saying my order had been cancelled and they were refunding my money. My money was refunded (after a few days), but they won't tell me why they cancelled the order! It's so frustrating, they keep saying I need to call them, but the one time I called I got cut off after mentioning I was calling from NZ. I tried to get an answer from their online chat, but they keep saying I need to call them. Just tell me why you cancelled my order! You can write it in an email or online, why do I need to call, unless you are a dodgy company, which after looking at some of the reviews on here, it seems Fanatics are about as unreliable as they come.:-(
Hello Luke. Thank you for reaching out regarding your experience. We truly apologize for the inconvenience this has caused you. For security purposes you will have to contact out Fan Protection department by phone. You can contact our Fan Protection department at 855-222-2564. For International customers, please call 1-904-383-3632. They are available seven days a week from 8 AM - 8 PM. We look forward to speaking to you soon! Sincerely, Dariana B.
I ordered a hoodie on 10/13 to give to my son for his 8th bday. I ordered a small and received a medium on 10/25. Called back to let them know, so they said they would overnight me a small. Hmmm... that was a Wednesday and didn't get it until Monday. Open the bag and it was another medium. Pretty fed up because my son really wanted this hoodie. Decided I'm not doing this crap again, so said to give me a refund. I can't get my refund until they receive the other hoodies back. So, looks like I may not get my money back until 3 to 4 weeks from now, and my son doesn't get his hoodie for his birthday. I can't just order from somewhere else either because fanatics and nflshop are the only ones who have the Kelly green eagles color hoodie. So completely disappointed.
Hello Taylor, we are terribly sorry for the inconvenience. We have passed your experience along to the appropriate department and it is being looked into. We do see that your refund for the hoodie has been processed back into the original form of payment used at checkout. You can use the label provided to return the hoodies. We wanted to reach out to you and apologize immensely for the troubles you have encountered. Please feel free to reach out to us if we can help you further in anyway. Thanks, Dariana B.
Got free shipping and told me it would come in 5-7 business days! Here we are 11 days later and still nothing! Ordered a Cheer outfit for my daughter for Halloween, had to order through another vendor! Don't order here
Erica, we are terribly sorry to hear about your less than satisfactory experience with Fanatics. The order number provided included a Men's Nike Marshawn Lynch Black Oakland Raiders Game Jersey. Could you please verify your order number and send us a direct message so that we can review the order for you. Thanks, Dariana B.
Worst vendor experience I've ever had. Ordered World Series gear from the park when first available, paid extra for quick delivery, received an email that items had shipped, items are 3 days overdue and my kids are disappointed. They failed to deliver but succeeded in taking my money. Customer service available by "live chat" that loses its connection before you can get an answer.
This is a business that you need to avoid. This is a business that needs to go out of business.
Hello Steve, we are terribly sorry to hear about your negative experience! We would love to have the chance to make this right. We have processed a refund for the shipping fee back to the original form of payment. We do see you paid for 2 business day shipping but FedEx choose to ship it out under standard shipping. Again, we apologize and hope to hear from you soon. Thanks, Brandon.
So I ordered two tumblers (mugs) and a baseball cap. I signed up for free 2 day shipping by filling out a ShopRunner form. The order page tells me that only my baseball cap was eligible for 2 day shipping and not the two other items. The two tumblers show up 4 days later and yet the baseball cap that was supposed to arrive in 2 days is still not here. Layer on top of that, one of the tumblers was the wrong item. Then I contacted customer service but they could not articulate the reason why everything was screwed up. They offered zero assistance in helping me understand what went wrong and they did not even attempt to make things right. They basically told me that I was S. O. L. And hung up on me. Yes - they hung up on me. Apparently, they don't care about their customers and I'll be surprised if they're in business much longer. My only regret is not doing my research and reading these other horrible reviews prior to making my purchase. And the worst part is - now I have to deal with their return process.
Hello Anthony, we are terribly sorry to hear about your negative experience! You have to be a member with shop runner in order to receive the free 2 business days shipping. If you did not log in to your shop runner account and place your order through shop runner you will not receive the free 2 day shipping. Again, we apologize and hope to hear from you soon. Thanks, Brandon.
This site overall is fine but I have never been so disappointed by someones shipping time. I paid $15 extra for overnight shipping and my scheduled delivery is still a week and a half after I placed my order. Absolutely absurd and because of this I will probably not order from them again.
Hello Casey, we are terribly sorry to hear about your negative experience! We would love to have the chance to make this right. For the inconvenience we have processed a refund for the shipping fee back to the original form of payment. Please allow 2-7 business days for refund to post depending on financial institution. Again, we apologize and hope to hear from you soon. Thanks, Brandon.
As far as ordering, it is decent and I received my item in only a few days. The shirt was too small on my son so I returned it with the label they provided. The process is ridiculously long to even receive it, much less to process and to finally receive a refund. This is the reason i am always skeptical about ordering anything online.
Hello Maureen, we are terribly sorry to hear about your negative experience! We have not received the item in the warehouse as of yet. Once we receive i will process a refund. I will put a note down to continue to check the order to see if it has been received in the warehouse so we may speed this process up. Again, we apologize and hope to hear from you soon. Thanks, Brandon
Paid for express delivery through DHL and it has now been 10 days Ive contacted them 20 times and they never respond looks like Im out 100$ thanks guys **************
Would like to review this order with you. Can you please update your review with your order number?
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Hello Sean, we are terribly sorry to hear about your negative experience! We would love to have the chance to make this right. We have submitted the ticket to have this order cancelled. Please allow the time frame given for refund to process. Thanks, Brandon.