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Ordered 3 canvas prints of photos. One was delivered. Had to contact customer service to find out the other two photos cannot be printed and then request a refund. They are not proactive in notifying customers of these issues and seem that they would rather hold your money instead of being forthright. I've used them several times before with no issues. I will not be back.
Tip for consumers:
Monitor your orders to make sure everything is received.
Placed an order on 10/29 and paid $14.99 for two day shipping to where to the game on 11/4. Contacted the business on 10/31 as it showed delivery was delayed until 11/1 (at this time they refunded shipping). I figured if it got here before the game, I wouldn't complain. Checked on 11/1 and delivery was delayed until 11/2. Checked on 11/2 and delivery was delayed until 11/3. I think you see where this is going... Checked on 11/3 and it is delayed until 11/4 end of business. I am leaving early morning on 11/4 so it defeats the purpose of spending the $130 on game-day gear. It seems as though I requested 2 day shipping and it was sent via standard ground. Contact customer service again on 11/3 to see if I would be able to pick up the shipment, they tell me I can call FedEx to check on that myself. I figured for the inconvenience, they could have called FedEx and followed up with me since it is their merchandise until I receive it. I have placed multiple orders with Fanatics over the last few years and have recommended them. I will not any longer and plan on returning the items as soon as they are finally delivered.
When reading other reviews, it's very difficult to believe that the shipping companies are the problem. I've seen a day or two delay, but 3-4 days isn't something I've experienced with a shipping company unless there is some form of disaster delaying delivery.
Update: Shipping label clearly says Ground shipping. So it seems like they were trying to make back a few bucks even after initially paying for 2 day shipping and then attempted to cover it up by saying FedEx sent it as ground. Returned merchandise, still in original packaging, back to Fanatics. They stated that they were unable to process a refund to my card (even though they previously refunded shipping charges) and instead gave me a credit to their site. All I want is the full refund and I will never purchase from this site again.
Tip for consumers:
If it takes longer to ship than you paid for...immediately seek refund.
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We spent $200.00 on art work. All the prints were low quality. They were wrinkled beyond fixing...
Hello Ryan, we are terribly sorry to hear about your negative experience! We would love to have the chance to make this right. Only option at this point is to return the merchandise for a full refund. We do you see paid for 2 business days shipping and we shipped out under expedited shipping. FedEx choose to ship your package out under standard ground shipping. Again, we apologize and hope to hear from you soon. Thanks, Brandon.