FanaticsReviews 3,945

I order 3 Nebraska shirts I was sent 2 Nebraska shirt and a Cleveland shirt-I chatted with a girls and she said to send the Cleveland shirt back a she would sent the right Nebraska shirt. So i got the new order and they sent the same shirt i already got - so i chatted again with someone and she said that she put in a ticket and someone would contact me in 3-5 business days--- so then i spoke to customer service and the girl told me told send the shirt back and get a refund and then to order a new shirt this is a pain in the butt and i should not have to go through all of that to get the shirt i order the 1st time so i told her to just forget and i would put a bad review on the web site.

Long story short. Took my money ($250+) have no record of my order, no one even knows what im talking about when i tell them what i ordered except the manager (richard) that i spoke with eventually who told me they dont even have a contract/partnership with Chelsea Football Club(the team whos gear i "purchased" from fanatics) anymore... so how were they offering cyber monday sales on these items and taking my money? And not even having my order on top of that... ridiculous. Now they have my money for no reason when i dont even have an order with them, instead of being able to spend it on real sales at real stores.

Attempted to purchase a shirt on cyber Monday. Conveniently after entering my payment information my order was "processing" for well over 20 mins. I tried to call customer service, was on hold at least another 30mins. I still have no clue if my order went through. If it did I will refuse delivery and return the junk. This is a disgrace. You should be better equipped to handle high internet traffic. If you can't handle it, then perhaps this business isn't for you. Never ever again will I waste my time with you!

I ordered a Clayton Keyshawn jersey and the letters were placed on crooked. Mailed the jersey back for a refund. They received the item and then told me a refund wasnt going to happen. Its insane how stupid these people are.

Order #: 20-**************

I was looking at ordering a jersey, but decided to check reviews before ordering, and came across this page. After reading, I remembered that there is a fanatics app that I have gotten several FREE items from just by playing games. All of the stuff came within 2 weeks (don't remember exact days), and they were good quality. Not sure why all the reviews are so negative. Sorry things don't come in 2 days like amazon, but I have had a great experience thus far with this company.

I received very bad quality merchandise to give as a gift. This very embarrassing to my character. Customized looks vaguely painted on. BBB report.

I WANT MY MONEY OR I WILL THE TRUTH EVERY WEEK~
I ordered 2 black Saints t-shirts from FANATICS. When I received the first came in it was a faded black shirt. The letters was supposed to be gold, well the letters was some kind of puke green with streaks in the letters. When I spoke *******397) wth a FANATICS representative she told me that they contract to outside vendors, I told her I don't know nothing about that but that I know that I ordered from FANATICS and have false advertisement cause the shirt look nothing like whats on FANATICS website

I have received 1 package with 1 item (no itemized receipt). Waiting patiently for another week to have my other items to come in... Finding out the website stated all item was delivered through fedex in 1 tracking order. I called their customer service last Tuesday and was told I was going to received a confirmation once the other items was process, since it was the warehouse fault. Im sitting here for another week with no answer!. I demand my items by this week or give me my money back. Pathetic experience!

I ordered an item about 2 weeks ago. When I first received the item i noticed that it was the wrong color of the item. Keep in mind the color of the item they sent to me isn't even on the website. So I call and they tell me to return it and that they will send out the correct item with 3 day shipping. I was pissed about that because they should have overnighted it because they made a mistake and I shouldn't have to wait until the end of the week for my package. My new package arrives on the 3rd day (Really the 4th because it annoyingly takes a day to process) and it's the wrong item AGAIN! I talk to someone on their chat option and to summarize they are of no help. They told me that they have to create a ticket to see if the item is in the warehouse and that, that take 3-5 days. And if they don't have it then what? I'll be SOL and will have to return another package and then wait another 3 days to get it. That would make this a month long process. WTF! Who in their right mind would be ok with having to wait a month for a package. I'm through with this company and I think others should take heed!

So I ordered two astros World Series jerseys - one for me and one for my significant other. After waiting 3 weeks the package finally showed up and only one of the two jerseys I ordered was in it. To make matters worse, when I reached out to them they said that the item my significant other ordered was out of stock now. Needless to say, she was distraught. If you're ordering anything special my advice is to take your business elsewhere. I should have read the website reviews before placing an order for a limited time only item.

I have purchased numerous items from Fanatics. I have always received what I ordered in a timely fashion. However, I do wish we could write reviews for the items we purchase. For example, I recently purchased two items. One item was great and the other was not good at all. Both items were size M, but one of the tops was very large on me. Another time the shirt I ordered was a lot different than I expected. Things like size and quality can be put in a review to help guide the purchase. I am probably not going to order from Fanatics again until I can see honest reviews of the products. Too expensive to try things because buyer is responsible for return postage.