Fanatics

I placed an order for my family for Super Bowl jerseys where the site promises to deliver by the Super Bowl. Well, tomorrow is the big day and my order is still in NY instead of in California. I've been communicating through emails and the last one said they were going on "holiday" from 2/8/24 until 2/20/24. Buyer beware!

This company takes money, does not ship merchandise. Customer service is no help at all. There is not even an attempt to help customers. Filed dispute on credit card. Save your money and buy anywhere else.

I ordered a Dallas Cowboy's sweatshirt for Big and Tall. It took 2 weeks to arrive. The color quality was so poor. The sleeves were purple and no way matched the logo. Now I have to pay to return. $10. Will not order again.

I have made so many purchases from Fanatics through the years, that I feel very comfortable in my opinion of this company.
And that opinion is that Fanatics is "outstanding" in every way as an online store. They have always provided the highest quality products at very reasonable prizes. It will always be my go to store for sports paraphernalia.

Will never in my life order from this company again they take your money and God knows when you will receive your order if you ever do... according to there website it's on its way to other side of the United States! Stay away

Ordered a rather expensive gift for Christmas first of December 2018. On 12/18 email from Fanatics said delay in shipping and all online inquiries said shipping pending. Customer service unable to explain reason for delay and had no information at all about the order.

I ordered 2 jerseys from here for an event for my husbands work. Paid extra for expedited shipping and here it is, 8 days later and no jerseys! Fanatics sucks and they need to take the 4 day shipping off their website because it's false advertising! Will never order from here again and definitely would not recommend them! If I could give them 0 stars, I would!

So the price was 44.99 for a college team sweatshirt. When I got it, it was very thin and not at all what sweatshirt fabric is usually made of. Sent it back the next day. They said it would be 9.99 to ship it back but they charged me 14.97 and took it out of my refund. Won't shop with them again

I purchased a tee shirt from Fanatics and wore it one time and washed it. It came out of the washer with a hole in the body. I have tried on multiple occasions to get some sort of guidance from their customer service web site, but the only option that was available to me was to return the shirt, at my cost, and pay a $9.99 re-stocking fee! I have resigned myself to keeping the shirt to wear when I work on my car, do yard work or paint my house and not purchase anything else from Fanatics! Such a shame!

Never ORDER for this company. I ordered a custom jersey and when it arrived today I noticed the stitching was bunched and crooked. I called customer service and got the run around... they put in a ticket and someone will contact me and maybe they'll decide to refund it. What! I want a replacement. I asked to speak to a manager and got the same story. There is NO customer service and this is one of the worst customer experiences ever. They didn't even try to get a quick response from their vendor. Apparently Fanatics has their customer jerseys done by Majestic who has zero quality control. Now I have to sit around waiting to be contacted - guess my son won't get this for Christmas!

I purchased and item on 10/19/22 and I waited until today, 10/28/22 to check on it. I was told it was delayed, but no one bothered to let me know this. I just chatted with their customer service and I requested a refund. They of course told me that someone would contact me within 72 hours about this. I get the feeling i won't ever get my money back, but it is a lesson learned. I have stupidly shopped here multiple time and have always had something happen that left a sour taste in my mouth. I will never shop here again. Avoid them at all costs

Terrible experience. I placed my order as a Christmas gift on Nov 15,2020 and it should be arrived on Dec 3,2020. However, they sent me several emails which said my order had been delayed. Until Dec 8,2020 I got an email from them which said my order can't be fulfilled because is out of stock. Don't know why it took them 3 weeks just to notify me. I had to order something instead (different website of course) and it is likely my gift can't arrive on time because it always take longer to be delivered around Christmas time.

I had a 100$ gift card and spent it. The clothes were surprisingly expensive and when they arrived ( very late) they were weird colors, the sizing was absolutely crazy ( 6 inches longer than usual xl) and both collars were huge. I don't even want to wear these clothes and feel bad for my parents who got me the gift card. Don't buy from fanatics!

Ordered two (2) World Cup jerseys the Fanatics.com offered with "Free Next Business Day" shipping. They failed to ship the jerseys and refused to refund my money. Refuses to expedite shipping for a replacement. Refused to do anything to remedy the situation other than apologize for the inconvenience. Absolute scam artists. They still have my money and I have nothing from them. Trash company that doesn't honor its commitments or obligations.

Ordered a jersey in stock in November to be told it's not in stock and they change the delivery date 2 times so far. This makes the package past Christmas. They lie to the customer and state before Christmas but they are selling items they don't even have. The customer service guy says I can give you a 20 percent of I laughed as if I will support your business ever again! You are liars

Money went through, got a confirmation email with the correct jersey info & an order number for tracking purposes. This tracking number does not work anywhere. I went to the Fanatics chat - they "could not find any order with this number". Next they go to confirm using a phone number & email address "Sorry, I could not find any order with phone number (...) and email (...)" despite that information being in the confirmation emails that went to my email address.

I am now worried that I just paid for a jersey that I will never receive.
I do not recommend buying from Fanatics, if you are into giving away money and getting nothing in return, please just send me your money instead.
I obviously should have read these reviews first

I ordered a college game jersey for a gift, I received a random NFL team t-shirt for women - something obviously not even close to what I ordered. SO to resolve their mistake, customer service tells me that my item now isn't available and that they will issue me a refund if I print their return label (with a return label fee that was ultimately waived), take it to the post office, and wait 7-10 days for them to receive their errant item. Then I will get my refund or else they will charge me for the mistake that they sent me. I have ordered 3 things from Fanatics - this is the second time I have received a wrong item and had to deal with a ridiculous customer service situation to resolve. I am forever done with this company. Who wants to put themselves through this ridiculousness?