Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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Easy ordering and great customer service making sure order is correct. Thank you!
I made a mistake when I ordered and I was able to go online and correct it. I was contacted by your company that the change would be made and it was. Shipping was quick and within a week I had my package from you. It is PERFECT! Thank you!
Looked amazing and got very fast thank u. I will definitely order again from your company and share with others on how great your items are.
Great communication, speedy delivery and a perfect product with meaning.
Everyone loved the quality. I loved it will be a returning shopper for sure. Thank you
I discovered this website through a Facebook Ad in November. I purchased the first item for my ex-husband and his wife and blended children. The canvas arrived so much quicker than I expected and was so beautiful that I ordered one for myself and my husband. That one arrived in less than 2 weeks. I then ordered one for my step daughter and her family and when I received it, I realized that I had ordered a poster rather than a canvas in error. I sent a message to customer service checking to see if there was a way to trade or upgrade or anything and I received a response in less than 5 minutes with a solution that was extremely satisfactory to me. I have read some negative reviews and am quite surprised because I have had nothing but positive experiences and have referred several people after they have seen my canvases and are amazed at the quality of them. Keep up the good work, customer for LIFE!
Order entry very easily with great follow up and product approval prior to delivery!
Me and my family loved the canvas soooo much. It beautiful and of high quality. Would highly recommend this! Such a perfect piece for Home and gifting to friends n family
Great and quick. I'm very happy with experience. Will order again
This is our second time ordering a canvas print for our family. They are gorgeous. I am so happy with them!
The items available for purchase on FamilyGifts are wonderful for any occasion. Beautiful well made products!
Super fast shipping and my family loves it! I have told many friends about you.
Order came in a short amount of time quality is excellent. Bought it for my friends birthday and had all her grandkids names put on it she absolutely loved it found the perfect thing to match
AMAZING, hands down! This is my 3rd purchase so far. Highly recommended to everyone. Trust me, you will LOVE it as much as I do!
So far so good. Can't wait to receive this item. I'm super excited!
Easy ordering, fast delivery and was more beautiful in person.
So one of your prints hanging on my niece's wall and she gave me the website what are two of them for my two sons and their family Can't wait for them to open them Christmas morning!
So I seen this gift on tiktok and I ordered it it to almost half a month to get here. I paid for tracking information and it wasn't sent to me. And then I received it it was in a little tiny zip lock bag. I paid almost $35 for it. Very disappointed
Great service, high quality product. Fast shipping.
About the business
Family Gifts Co. sells unique, personalized family gifts, such as canvases. We currently have over 7000 5 star reviews, and quick delivery from the USA.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members