Family Gifts Co.Reviews 2,109

Love the artwork! Will definitely use and recommend you in the future!

There was never a shipping number tracking number or anything given. It just arrived on my door step. Thank goodness someone was home to accept it or someone would have taken it. I was given a huge $10 refund but never received it.

Tried to follow up when it took too long, kept being told that it had shipped last summer. Different order!

First order was lost. Contacted customer service and they helped get my order fixed. My order was actually received before Christmas. Very happy with the service and product.

Item was lovely and I will buy from you again. Unfortunately the item was transferred to the Post Office for delivery and took 17 days to be delivered. I received the item on Christmas Eve. Yikes!

Ordered on11/29 and it was not delivered until 12/31. Reached out both via phone and email and was never contacted back

Quick and easy to navigate through; outstanding quality.

I did this as a gift for my brother and he loved it!

Delivery took nearly a month otherwise great experience and product.

I ordered two pieces of art in November to give us Christmas gifts. I was assured multiple times that my items would arrive well before Christmas. Today is December 24th and I have just received a message saying that my items will be arriving NEXT WEEK! Very poor customer service. Do not waste your time!

Update: I received one piece of art on December 28th. I've reached out to the company about the second one several times but they have yet to respond. Today is January 1st.

The overall process was a nightmare. You get the notifications that your product is in certain stages. Then it shows shipped, which doesn't necessarily mean it has shipped. Then FedEx is the courier, so now you get to wonder how they are going to screw it up. The package sat for 2 weeks, then was lost. In the meantime I was in contact with customer service via email as you can't talk to anyone via the phone. I clearly explained that I was concerned that my package had not left FedEx and so forth. I get two emails back that are clearly form letters, then finally get one back that they will look into it, then I get one from the CEO that they have lost it and they are redoing the gift at no additional cost to me. Which is super nice, especially since they lost it. This of course is now 3 weeks after the original shipped notification. Then a week goes by and I get an alert that an artist is reviewing my order. This is a week or so out from Christmas, then 2 days later it shows up randomly. The box looks like someone played soccer with it. Fortunately, when I opened it, it was fine, there was some scuffing on the backside, but since you don't see that part, no real harm.
While it is definitely a unique and custom gift, I am a little leary of using the company again.

I ordered this for a Christmas present, but it didn't come in time. Very disappointing.

I Was disappointed With the shipping time I ordered in November so I could get in time for Christmas and did not receive until after Christmas one of the canvases was printed on the wrong scene that I picked out but I am not sending it back because it took too long to get here
Over all product was good

I was always kept in the loop on where they were in the process. It did take more time than I thought to get our item to us. In the end it was worth it

Everything was great except it said 10-14 days for delivery and it took 22 days but at least it came Christmas Eve lol! Everything else was great!

Easy to order. Loved the finished product. Well done!

Very beautiful and unique items! I don't have to worry about duplication! I am excited to get these items!