Family Gifts Co.Reviews 2,109

I got charged the wrong price and as of date still have not received my purchase. It looks like a great product but its customer service is terrible/horrible and I have not received my purchase. I emailed and called. Don't bother to call because they will not answer and tell you to email the company. I am close to calling my American Express card and cancel. It was a Christmas present for my wife that is extremely late. I received a notice the day before Christmas that it was finally on its way and if I HELD MY BREATH TO GET MY PURCHASE I WOULD BE IN TROUBLE. If anyone sees a turtle with a canvas strapped on its back heading toward New Jersey let me know. This is my first review I have ever written on a company and I am dishearten that it had to be this one.
QH Martin

Purchased a medium size print 36X24 the 25th of Nov. Send a couple of emails and no response & still have not received

I purchased something for a Christmas present 4 weeks ago. This item still has not arrived despite getting a notice saying it shipped and being provided an order number. No one in customer service could tell me where it was. I have called twice and sent emails twice. No response to the emails and the calls were a waste of time. While on one call, I could hear a rooster crowing in the back ground. Where is their customer service call center... on a farm? I strongly recommend against this company. Beyond done dealing with them.

I think this is an internet scam. They can't fulfill the orders and can't tell you why or when the order will be ready. If I could give this company less than one start I would. I would be very careful before ordering anything from this so called company. I have ask for a complete refund because i placed my order in December and then received an e-mail asking me if I enjoyed my product which I had not received and when I inquired they could not tell me anything other than they didn't know anything.

Great quality, it's so much nicer in person! Bought for my mother in law for Christmas!

Evident that order never shipped as per Fed Ex tracking. Customer Service insisted was simply delayed and continued to insist would be received in time for Christmas. Took 6 weeks to finally receive.

I was so happy when I took it out of the package my mouth watered Lol

Was lost had to be replaced took longer overall product very well nicely made

This was an easy shopping experience. Fast shipping and great product.

It was supposed to read 02-19-1965. Instead read 20-19-1965. You refused to fix it. There are only 12 months in a year and there should be some kind measure in place to prevent that from happening.

I ordered a photo locket bracelet broken on delivery. 2 emails & no response. Not in trash or spam..

I had trouble tracking my package and then when I called it referred me to email. Then I sent an e-mail and got an automated response. I started to think I had been scammed when I couldn't get answers.

I ordered it. I immediately decided to make a change. The change was tended to promptly. The product turned out exactly as I ordered it and the recipients loved it! They hung it immediately in a prominent place in their home.

This company is a SCAM, do not be fooled. I ordered a canvas on December 5th. They sent an email stating it shipped on the 23rd. We still have not received the canvas. I complained to there company email and they sent a follow-up email saying I would be refunded 10% of my order. Shockingly I haven't received that as well. Not to mention the tracking app they use (Shop) is horrendous. Don't provide any details of your order at all. Don't be fooled!

I just want others to know that this company does not stand behind its products. I ordered a twenty dollar product and the writing was incorrect. All I ask them to do was send me a new one with the correct spelling. They would not do it, the poster was nice but the customer service that they have is horrible. If I owned a company I would never argue with someone over a twenty-dollar product. I will take my business somewhere else that respects me as a customer. Thank you, Sandy Roberts

I was a bit disappointed that it did not come on a frame.

Order on my canvas on 12/6/20 and the website led me to think I would see it before Christmas... well it finally showed up on 1/3/21 after the Christmas, several e-mail's asking for a some sort of tracking number would be referred back to the "shop" app which does not tell you anything. So on 1/3/21 the canvas show's up, my wife and I open it and its not even stretched properly on the wood, so has a big wrinkle which i will have to to take to a frame shop and get that fixed... the print its self is nice, but not real happy with the over all feeling of doing business with this company...