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Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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Great product, came just as advertised, customer service was also excellent, was able to make a change very easily
I made an order roughly 10 days prior to Christmas - I hoped that it would arrive before Christmas but in reality expected to still be happy with my order if within a week after Christmas. Took over 2 months to get what I ordered. Took so long I had forgotten that I even bought it.
Also - it fell about 3 feet. That short fall caused the frame to be bent and the canvas to be stretched to where it now looks pretty bad.
It didn't even come with a string, for the money I wouldn't purchase them again. Although everything was correct, shipping time wasn't too bad either!
My 2 orders took A LOT longer than told, almost 2 weeks longer. My emails said delivered and wasn't. Customer service said it was still being processed. One order was wrong and they did make a new one. I won't order from here again.
My parents loved their gift of our blended family.
Online ordering was quick and seamless. I was initially concerned with delivery as my order was made during the holiday rush, however I was relieved to see my order arrive prior to Christmas. All in all a great experience.
I ordered two items a day apart which at the time were to arrive just before Christmas. Though I tried to get info regarding items it was almost impossible to reach a person. Both my items arrived after Christmas one was a two days late the other was two weeks late and arrived with the printers stamps all over it. I had to take pics and prove they screwed up. Two weeks later I got the right print. My experience was all around a nightmare.
This item was nothing like it was described or like the photos showed. Imagine discovering that after waiting over 6 weeks to even receive the product. Very frustrating and I will never order from this company again!
The product itself, turned out beautifully!
Was very pleased and the recipient loved it!
The issue I had, was with the communication pertaining to delivery date and shipping. Was very confusing, as I was sent an email, saying it had already shipped, when it had not. Took overall about a month to recieve. Otherwise, was a beautiful gift! I will probably be a repeat customer!
Just hope the communication is better next time and accurate. Granted, it was Christmas time, so. There's that.
Exactly what I wanted. This will be cherished for years to come.
Very bad, stressful experience! While the ads Look Great, and Sound Great, I didn't get product in the time promised! Lots of back and forth emails and schmoozing, but all empty promises.
Great company they solve issues as quickly as they can. My item was lost & they reprinted a new one and shipped it to me with no problem.
I ordered two picture frames for each family with the names on them and they were absolutely gorgeous they came out perfect. My mom absolutely loved it because it had all us kids names on them and she hung it over her bed and it looks wonderful and my boyfriend has his with all his kids on it
To be honest, I have not seen this in person however, I sent it to two people as gifts. They both told me they absolutely love it!
Has amazing customer service and was fast to respond when a small issue arrived. Very polite and helpful. Made sure the order was perfect!
Never received order when told. When I finally called to check i was told order was not pushed through and had to redo after I had confirmation on order status and had Shipped
Very pleased with product and delivery. I would highly recommend family gifts.
Good service, good product. The rest is fluff to get to 50 characters
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members