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Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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Fabulous Would be the way that I would describe this company in all aspectsYou guys are amazing thank you
My first photo was ruined and reordered and came out perfect again love my picture
I'm wanting to find out a delivery date and it's extremely hard to find it
I'm wanting to find out a delivery date and it's extremely hard to find it
The Canvas print turned out beautiful and I am excited to give it as an Anniversary Gift... they will love it!
I am very pleased with my canvas. My order shipped within 2 weeks of ordering.
Had a problem with my recent order. They resolved my issue and everything is fine now. Eventually my girlfriend got the gift but was very worried when they never sent email confirmation or an email saying my items were delivered
I have nothing but good things to say about this company. I ordered a canvas and it came exactly as I ordered it and was even more beautiful than I was expecting. Phenomenal experience. Will buy again. By the way, I chose to put names of places I have visited rather than family names and I absolutely love it!
This experience has been wonderful, the canvas came huge with a beautiful black framing along the side. For the size it was nice and lightweight, able to handle yourself and hang up yourself. It looks perfect in our living room, bedroom or even our now upgraded dining room (usually I would feel weird putting a canvas in our dining room, but I was really impressed with the quality, so that's where it's hanging now lol)
It's been quick and very easy! With great options!
The company answered all of my questions. You answered all of my emails. Great communication. The item is absolutely beautiful. I will buy from this company again.
Took too long to get. Ordered before Christmas did not receive until January. Then I got two of the same picture.
I searched for the perfect canvas, found it, ordered it. It even arrived earlier then expected. It turned out beautiful.
Great quality canvas and we love it in our living room
I Bought a canvas for my wife for Christmas. She absolutely loved it. Shipping was fast and was packaged well. I will be buying from here again.
I ordered mine late and wasn't going to make it until after Christmas. It came the day before Christmas. My wife loves it. Thank you
I am very satisfied with the product I ordered from Family Gifts Co. It was very simple and I received the item not long after placing the order.
4 days After placing an order they sent me an email that it was shipped with a tracking number that belonged to a previous order. When I kept inquiring they kept sending the same automated message. Then they said my order hasn't been made yet, then they said it is being set up, then it's shipping again, then it's on back order due to the volume they get, then they said it was damaged during manufacturing and had to remake it. When I threatened them with reporting it to consumer affairs and the Better Business Bureau, my order miraculously arrived in 2 days. Had to wait over a month all together. I'll never order again and I will tell anyone considering this company to forget it.
Great service, had little issue with a first shipment but customer service handled it professionaly! Thank you!
I ordered twice. The first time was ok. It took 3 weeks, this for expedited service of course. The second time took 6-8 weeks and a re-order because they claimed their shipper lost it, again for expedited service which is non existent. Be wary of this company. Lots of promises, none kept.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members