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Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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Absolutely love the canvas print I received. Great quality, well packaged shipping, great customer service.
This turned our beautiful my mother was very happy with it. We had 6 names on it. Would definitely recommend!
Easy affordable and great quality, thank you! Gift was for our daughter and son-in-law first baby; and they love it!
Excellent customer service handled my ordering issues.
Everything went smoothly & person was very helpful & nice.
It was beautiful and came on time, My friends love it.
First order was wrong, paid to correct second order, it also arrived wrong!
Perfect gift for my friends wedding. She loved it and was super happy with it.
I was very satisfied with the quick response and delivery.
I am very pleased with the correspondence and the quickness of it.
I am very pleased with the correspondence and the quickness of it.
Speedy delivery and greatly package for safe delivery. Just wish the names were a little blurred to match the picture for reality.
I gave the product to a sibling as a gift. The shipping timeline was good. Have not heard back from the recipient yet.
The shipping timeline was good. Have not heard back from the recipient yet.
It was easy to order and had very good communication. There was also fast delivery and it was packaged well.
With the holidays approaching I ordered my Christmas gifts from Family Gifts Co. Before the end of November. I only received a part of my order before Christmas and I did not get all my gifts until late January. It almost ruined the first Christmas away from my family. We wanted a gift that we could all share for the rest of our lives. Weeks later, I received the final part of my gift. At no time was I offered a refund, which I felt was deserved as well as what I ordered.
Made a very nice addition to our home and a beautiful anniversary gift.
The canvas is beautiful and looks great above our mantle!
As I said, the first one came damaged. I called and in less than a week, the replacement was at my door in perfect condition.
I ordered a product that was to be the centerpiece at my brothers memorial service and it never arrived. I can not get an answer about where it is. My brother was cremated 2 days ago! Memorial is over! Shame on you!
. The shipping is long but the picture turned out ok. Also cheap materials for pricing $100 +? And quality is not as bright as shown it's dull.
. The shipping is long but the picture turned out ok. Also cheap materials for pricing $100 +? And quality is not as bright as shown it's dull.
Shipping was bad, but the product did arrive eventually. We are thrilled with it now that it is here. Looks great and designed very well!
Shipping was bad, but the product did arrive eventually. We are thrilled with it now that it is here. Looks great and designed very well!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members