Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The cups I ordered are beautiful and have become my favorite to use in the morning during "coffee time"
This canvas came just in time for Father's Day. I'm very pleased with how quickly I received it and it looks great. He loves it..
My Canvas turned out Beautiful. We have already had compliments on it. The only problem I had was it was delivered to the wrong home. If it hadn't been for a honest couple who found and reached out to me, I would have never received it.
Used your service x 2 …. Good service and products…. Made terrific gifts.
Great product to share with my dad for Father's Day my dad loved it great quality
Great product to share with my dad for fathers day
Very happy with my purchase! This will make a great Father's Day gift
Order on the Way!
Hi Juanita,
Your carrier has picked up your shipment and your order is on its way. Be on the lookout for your package soon!
Order ID ##******* Courier: FedEx®
Tracking Number #*******855 this message I got on 6/4/2021
My order was place on 5/30/2021 and I have not received it as of today 6/19/2021 this was a present for Father's Day
You keep sending me texts asking me how a like my item but I can't tell you because I have not received it, I like a lot of other stuff but I'm scare to order any thing else without seeing my first item, I would appreciate an answer from you as soon as possible
Juanita Rivera
Fast and easy will give another rating once I receive my order
I just received my sunflower canvas. I am blown away at how beautiful it is. The color & quality are outstanding. My only son passed away last year & sunflowers are my favorite, so this is a win win for me.
It was better than I expected. I'm very happy with the purchase and will do business with the seller again.
Great idea putting the state on the mug. She is going to love receiving this surprise gift in the mail.
Hi Beverly,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Thank so much! Your creativity is out of this world
Hi Valarie,
Thank you for patronizing us and you're very welcome!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
They were wonderful. I love the canvas and its beautiful..
Hi Tiffany,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
It was a great experience very friendly customer service
Hi Paula,
Thanks for your review!
I see that you gave us 4-stars and we appreciate your honesty. Please let us know how we can earn a 5-star rating from you so that we can improve our services.
If you have any questions, please let me know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and kind regards!
Product looks even better than the preview pic. I am very satisfied.
Hi Jenn,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
I'm very hopeful that it's what I'm expecting!
Good quality, fast and efficient! I would highly recommend this site!
Hi Holly,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
My canvas arrived loose and baggy, And the material is cheap
Hi Julie,
Thank you for letting us know your thoughts and we apologize if you received your order damaged.
Please check your inbox as we have sent you a private message regarding this issue. We're looking forward to your reply so we can further improve our services.
Thank you and have a nice day!
Very easy to order also it is more beautiful in person will definitely order again
Hi Donna,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Love my picture so I'm giving this as a gift to my discuss friends..
Hi Kimberly,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Love my picture so I'm giving this as a gift to my discuss friends..
About the business
Family Gifts Co. sells unique, personalized family gifts, such as canvases. We currently have over 7000 5 star reviews, and quick delivery from the USA.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lou,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!