Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Ordering and customizing is easy! You get to see a preview to make sure you like it! Check out is easy. Can't wait to see it! Hope I love it!
Ordering and customizing is easy! You get to see a preview to make sure you like it! Check out is easy. Can't wait to see it! Hope I love it!
All my grands on one very special picture, love it!
Hi Joanne,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
I bought a canvas for my husband for Father's Day. He was very happy and surprised. I ordered the barn with American flag print. The only critique he had was that the barn is very old looking which he liked but it has a solar panel light above the door.
Hi Rebecca,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Very easy from beginning till end and excellent quality. My wife loved her Anniversary gift and so did my kids
Hi Larry,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Love it! Didn't take long to ship at all! I will be ordering again for gifts
Hi Brenda,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Ordered for my mother for her birthday. She was very pleased with it.
Hi Heather,
Thank you for patronizing us!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Great company fast shipping good quality! Prices were fair. Wish it was easier to track packages thru website or email.
Hi Kelsey,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Fast, great product, will purchase again from here
Hi Curtis,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
I bought this for my daughter as a birthday gift and she loved it. It was nicely packed and arrived quickly. Thank you. I will be ordering again
Hi Sherry,
Thank you for patronizing us and you're very welcome!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
My husband opened the package and immediately hung it up on the wall not realizing it was his Father's Day gift. Needless to say he loves it.
Hi Dawn,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
User friendly site. Being able to view the finished product is very helpful
Hi Mary,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
User friendly site. Being able to view the finished product is very helpful
Pleased with the product but disappointed that the gift arrived 3 weeks late.
I ordered a canvas for our family and the ordering process was very easy. It came exactly as the preview showed and I was so impressed with the quality. (The only downfall was there were no hanging hooks on the back, but hubby was still easily able to hang on the wall) When I purchased it said it could take 14 days to receive, but we received it within a week. I will definitely order from Family Gifts again!
This was beyond anything I could have ever imagined! We are so pleased with the art work!
Easy site to navigate, reasonable prices, great customer service, love my canvas with 3 family names
Hi Vickie,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Thank you, it came quicker than we thought. We are satisfied with the product
Hi Annette,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Thank you Please just accept my order
Quick efficient quality work. Very happy with my experience
Hi Tonya,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Site was easy to use I got my picture in less than a week it was package very nice and neat and it was just like it showed in preview the size was exact as well I love it and would highly recommend this company as I'm nervous with online shopping but it was no stress and I couldn't be happier!
Hi Cassie,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Site was easy to use can't wait to get my picture!
My experience was amazing and very easy to navigate and place my order
Hi Steven,
Thanks for your feedback!
We're very glad that you had an easy time shopping at our website! If you have any suggestions on how we can improve our services further, please send us a message at care@familygiftsco.com.
Thank you and have a pleasant day ahead!
Easy to buy, wife loved the print. I was pleased with overall quality
Hi Robert,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
About the business
Family Gifts Co. sells unique, personalized family gifts, such as canvases. We currently have over 7000 5 star reviews, and quick delivery from the USA.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Roe,
Thanks for your honest review!
We're looking forward to having your order shipped out to you so that you can receive it the soonest! Let us know if you have any questions or concerns by calling us at 800-452-3420 or by sending us an email at care@familygiftsco.com
Thank you and stay safe!