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Fair Reviews Summary
Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fair most frequently mention phone number, worst experience and credit check. Fair ranks 62nd among Autos sites.
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If you are looking to just get a car cause you need one this isn't a bad way to do so
I give my use of The Fair App a solid 9 out of 10. Their model has some serious potential and overall I enjoyed the swift and relatively easy car experience. Let me say first that the idea of not having to own or lease a car but still have one is really dope. That's why I checked it out in the first place and overall the app does exactly what it promotes. Things I Loved: The car search function is smooth the notifications for each step of the process need a little work. When I started the process of getting a vehicle different steps I wasn't notified about through the app or email I had to ask and they told me then where I was in the process. I. e. When you choose the car they first have to let you know if the car is actually at he dealership takes 24-48 hours. Mine took less than that but I didn't get a notification that I could move to the next step. I had to ask. Another was after I signed the paperwork the vehicle goes through an inspection. I wasn't notified of when the vehicle was ready until I asked. If I'm being honest
I don't know where to begin because I'm still in awe of the customer service at Fair. I started the process around noon on a Saturday and I drove off the lot in my new car by 6pm. There was a problem processing my down payment so Donte in the Arizona office gave me a $200 discount code for my start payment. I ended up returning the car because I got another offer for a car that I couldn't refuse. I had to return the car to the Santa Monica headquarters and I was met by Matt Dowley. MATT is simply amazing! He invited me upstairs to the headquarters to meet some of the team and even offered me lunch from their kitchen. Fair gives you an Uber ride back to your destination but my Uber was taking a long time. I was running late for a conference call meeting so Matt even extended use of their lobby WiFi so I could attend my meeting. I mean
So I downloaded the app after I see the ad for it. Looks super cool. The concept is great. I start the account. I click on the Fair Uber button on the bottom to check that out. Now the app won't let me get past Uber and just go back to browsing for purchase. It also won't let me go all the way through with Fair Uber cause my number was just used to start the regular account. I'm like in a digital limbo. Please Mr App Maker
Slow and poor customer service. This app has frozen me out because it falsely assumes I live in an nonparticipating state but I actually do live where it is offered. I have been trying to contact customer service for well over a week. I get this horrible chat system that doesn't keep records. Put a phone number up so customers looking to spend thousands can talk to you! So horrible with the response and delays.
They took starting payment of $800 which will not be refunded and they don't have the insurance option
You will notice it asks you for all your info including social security number
I messed up while filling out the pre-qualification application and was denied. Now I can't even look at the contents of the app! Can't go to the home page
This is going to change the game like Uber did to taxis
So happy with this app! At first inventory was rocky
I had a Fair car for about 5 months. Aside from breaking down on the second day- which they did fix- my time having the car was decent. Honestly they do not care about their customers and only want to look good. Too many cooks in the kitchen here."
Fair is clearly is juicing it's positive reviews! The customer service is horrendous. Cars disappear after you order them. If you're a rideshare driver forget it--these rates will guarantee you are either a slave to Fair or you lose money each week working less than 50 hours. Dealership experience is just as shady as its always been and Fair owns up to none of their epic screw ups. Just a disaster! You've been warned?
FAIR is by far the best car experience. Shout out to Matt Dowley and Peter Yusef who made the onsite experiences as smooth as possible.
It's not explicitly stated anywhere but you must be a registered Uber driver to use fair. Loyal to Lyft? No device. This is Uber only. The app description should say this upfront.
There were a couple of speed bumps that I experienced (some chat sessions were like pulling teeth
I spent countess hours and energy trying to get a car only to find out I was given misinformation by one of their customer support agents. The app also kept freezing on me repeatedly. Not an ideal experience.
My wife and i have less than perfect credit and could not qualify for a decent auto loan. So we looked into Fair. Not only did I find a car within our budget but we able to pick it up within hours of our transaction. Fair's concierge is polite
I was asked to take a picture of my driver's license. Whoops! Must have been the wrong number because my license is already on file. No problem right? Just go back and use the other number. Except... there is no going back. All the app will let me do now is either upload my license or browse for cars (which sends me to their website). I tried deleting the app and reinstalling it but instead of the login screen I'm right back where I was before. So now I'm stuck. And that's a problem because what if I need access to my insurance info? I got that through Fair also and since I can't log into my account I can't access that either. Not good. Please fix."
So much spam on my feeds. On top of that I don't want a car.
From the get go it hasn't even allowed me to even hit the "let's go" button after I entered all my information.
From the business
Fair is a new way to get a used car that lets you lease a pre-owned vehicle completely digitally – and for as long as you want. Use your phone or the web to shop cars with monthly payments that fit your budget, get approved in-app, sign for the one you want with your finger, then drive it month-to-month for ultimate flexibility, or on a 2-year or 3-year lease if you want the best value.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members