Fair

The ordering experience from beginning to end was pretty simple and moved quickly. This was a huge improvement since my 1st vehicle. There is one aspect of the order process that made the experience enjoyable and that is the customer care rep assigned to my account. The young lady's name is Daisy and she went above and beyond to ensure my process went smoothly with little to no hiccups. Daisy communicated with me regularly and answered all questions that arise. She did more than I'm sure is expected and I made it a point to write this review to show my appreciation and thank her for everything. Daisy, I hope there is an Employee Bonus program, you deserve it.

Car renting is the best feature of this company actually. I don't like cars so I don't want to buy my own one, however I prefer using cars when I need to go somewhere far from the area of my living. So, I prefer to apply to this company in order to rent a car. The conditions here are exclusive and that's why I'm a consistent client of this company. Of course, if you think that renting a car is more expensive than buying your own one, then I can allege that it's not like that. I don't ven spend 20% of my income monthly due to this service.

I wanted to rent a car but was confused about pick up and drop location. Talked with their customer service, they gave me a good option for both of us.

As far as the app goes it works well enough but has very limited search functions. Want leather seats? Navigation? Heated steering wheel? Good luck because you can't search for features beyond make model color and year. There's a dealer search feature but they're in alphabetical order. What is the point of that? How about dealer search by location! Lastly I haven't rented/leased a car from fair but I'm looking to and their program only offers very basic maintenance. Need new brakes? Good luck again

Anxious to sign up for months versus a Hertz/Lyft deal so I had to fill up across the street. The Hybrid should be getting me 36/40 mpg but depending on the gas type it's just 32/35. I awakened to a nail in my tire and got it patched for $20 elsewhere after Firestone wanted to sell me a new tire for $127. Dante in Fair Customer Service/Phoenix has been exemplary in doing his utmost to make things right for me and make me come away feeling good about Fair. Companies are their employees and it's specifically Dante's extra efforts that make me feel positive about Fair. An indifferent or bad Rep makes any company look bad and results in negative word of mouth. Dante is a sterling example of exactly the kind of Rep Fair needs to succeed."

I have a bad experience with Fair since I'm not able to create a ride-share account due to a "glitch" in the system while they have a very responsive & great support team but with all due respect they're weak technically! It has been more than 3 weeks sending emails & chatting with them trying to solve the issue so i can use the app with no success! The last email i got from them last Friday and they stated that the problem affects only a certain percentage of people due to my bad luck and unfortunately they don't have a time frame when the glitch will be resolved which is in my opinion this considered as lack of support. I didn't even started to use the app and they're asking me to be patience until they sort out the problem. Mu advise is to hire technical people who can solve such issues faster specially when you don't have a functional website as alternative solution. Thanks.

I'm the perfect fair customer - unsure how long I'll need the car but I know it's at least months so I don't want to rent. Fair presents very ‘fair' pricing with open ended end dates so you're not jammed in with a car you don't want. Sarah N a rep contacted me directly with a coupon and guided me through the process like my own personal angel. The dealer in Huntington Beach had the car in perfect shape and were really kind and patient. And Matt D from corporate followed up personally and was enthusiastic and genuine. I highly recommend Fair. You'll be glad you jumped in.