But I think it could be improved. This is a subscription era and I really don't mind they pre-screening or checking my credit score as long as they give me the flexibility. I highly advise the founding team to come up with a package like that. I mean those dealers have too many cars sitting there anyway! That is being said I'm going to try the service very soon and see how it goes."
Visit their Facebook page to see the real reviews! Fair is just like any other car dealers. Rip off! None of the representatives know what they are doing. Don't trust the charges they show on the app. After the soft credit check. It's more than that
I was super excited about this app" to "do you have sufficient funds available?" After restating that I was having issues with all forms of payment and that I indeed had sufficient funds I got the same reply "I've sent it to the engineering department. You'll receive an email in 24 hours." While checking back every 24-48 hours as to the status of my issue the app made me go through the sign up process a few times. Eventually I chatted with someone who said there are now multiple accounts and they worked to delete all the duplicates. I was told to wait 24-48 hours and then I should be able to sign back in and proceed. 48 hours later I sign in and get a message that my email address can't be verified because it belongs to another account. All of these issues have been going on since the end of June. It's a great idea but from my experience
If you love kicking the tires before you buy but this one cuts him out completely. I got a great car for $200/month plus insurance for $80. When our kid goes to college in 21 months I can walk away. And the car is perfect. Just what I needed."
I have not yet gotten a car with fair but still pretty good. I don't know if they have a suggestions box or something similar but I believe that would be very helpful for them. No one else has done this so I believe the best thing for them to do is listen to what the users have to say. For example their search options/bar is very. Minimal? They could add more options to it like most dealerships' websites. Anyhow great idea and I can't wait to get my first car with them!"
Was browsing the app to check it out. Upon entering my info (name and address) its only showing me cars under $250 a month? Asked nothing about my income lol. Seemed like a cool idea for cars but im not sure about it now
Was initially a very happy customer. After getting over billed by $100/month for 3 months in a row (been a customer since December of 2017 your execution was sorely lacking. To be clear I do not lay blame with the customer service reps here. So far as I can tell they have not been provided the tools to give proper service to their customers this is a serious mismanagement/systems design problem."
No one could tell me how many miles I was being charged for. Everyone said they didn't access to that information. Then they'd transfer me to the "right" department. Billing sent me to concierge who sent me to finance and back around again. Each time waiting on hold at least 30 minutes between transfers. 3 different times people said they would have to get back to me and have someone call me in 2-3 business days. No one ever called. They won in the end I just paid the extra money because I was tired of calling being placed on hold and never getting an answer."
I've been trying to get my account approved for over 5 months now. All I receive every single time is the same excuse that the documents I submitted were not received by their accounts team. How can an e-mail not be delivered to their team despite trying 4 different times? A lot of roaming around in circles and here I am 5 months later still where I started from. The team conveniently forgets to respond to my emails
Tried well over 5 times to order a car within the last month and customer service reps keep giving the run around and contradicting themselves. They don't return phone calls like they're supposed to and there is never a supervisor to speak to on duty. Each rep acts like they have no idea what they're doing!\\\And have inventory of cars that are not available.\\\
I have a good experience so far. I would appreciate if you can add dealer based search on the main screen. I was surprised when I found out that this option is available on android app. Please add it in apple as well.
I was extremely hesitant to get my car through this new Fair app- but I tried it out and was pre-approved! So lo and behold I seen a 2017 Jeep Renegade and they had the exact color I wanted. Low start payment and decent monthly payments as well. Do what you can afford! Check-out took about 10 minutes and the next day I received an email saying Everything was good you're leasing it and can return the car when you're ready to get a new one! Very smart and love the idea!***"
To whom this may concern I just want to let you know that I have never had a great and above and beyond service like the one I received from Fred in the Oakland branch. That amazing man can be helping 10 people at the same time. He greets us as if he knew us for years. He makes everyone feels the center of his attention. Great customer service
I absolutely love the app and its ease of use. Buying a car was always a dreadful experience and thankfully Fair has made it a breeze. Shockingly I am actually looking forward to my next lease. Thanks guys!
If you have a few days of patience and speak to live chat and follow up with them through email they could save you thousands of dollars. I am a real estate broker and need high quality cars to use in my business. Fair is charging you a small percentage more because they are taking all the risk in depreciation
I would never use this service again and would strongly recommend against using it. It has been endless frustration at every turn. I have never spent so much time in customer service hell just to get the promised services from a company. Every step of the way - whether vehicle selection
I had my cat stolen and within two days I had a new car including insurance through this app... they even called an Uber to bring me to the vehicle. Truthfully was easier than any process I've ever been through and I am driving my dream brand- JEEP! Truly thankful
I haven't used the app as I see it are avoiding that dreaded confrontation with a dealer no long term commitment and if desired a one stop shopping experience. Maybe customer service is "immature" as this is a relatively new company with a new concept. My advice to Fair is stop using your responses to people's complaints here as a means for copy & paste advertisement. These are your customers and they CAN and WILL make or break your business."
Decided to try and order a car. After several days not hearing anything I initiated a chat with one of their agents who had no information to share. Several hours later my order got cancelled without being notified. Reason was that the dealer did not respond according to the agent. Five days have past since I ordered and I am back to zero. Looks like the future of easy car ownership is not there yet.
Up until today the customer service from Fair was top notch on my end. I haven't placed my order yet I have been having issues with them accepting my statements. I had been going back and forth since the beginning of January and due to this I was given a $250 discount towards my start up payment. Finally today all documents were accepted and I go to place an order. Being the cheap guy I am I decide hey I have a referral code maybe I can save an extra 100. WRONG the referral code basically removed the discount they applied on my account. When I reached out for help I was told that the 100$ referral was the only discount available even after explaining that it was a courtesy due to the inconvenience of having to wait two months as well as other smaller issues along the way. It's ridiculous that after all this time now you guys refuse to help me. I only didn't 1 star because I did have 2 reps who did an amazing job.
Overview
Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fair most frequently mention phone number, worst experience and credit check. Fair ranks 44th among Autos sites.
- Visit Website
- Santa Monica, California, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members