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Fair

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Charles C.
California
1 review
0 helpful votes
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Weak support team!
May 28, 2019

I have a bad experience with Fair since I'm not able to create a ride-share account due to a "glitch" in the system while they have a very responsive & great support team but with all due respect they're weak technically! It has been more than 3 weeks sending emails & chatting with them trying to solve the issue so i can use the app with no success! The last email i got from them last Friday and they stated that the problem affects only a certain percentage of people due to my bad luck and unfortunately they don't have a time frame when the glitch will be resolved which is in my opinion this considered as lack of support. I didn't even started to use the app and they're asking me to be patience until they sort out the problem. Mu advise is to hire technical people who can solve such issues faster specially when you don't have a functional website as alternative solution. Thanks.

Date of experience: September 22, 2020
Jennifer E.
California
1 review
0 helpful votes
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I'm the perfect fair customer - unsure how long I'll need the car but I know it's at least months so I don't want to rent. Fair presents very ‘fair' pricing with open ended end dates so you're not jammed in with a car you don't want. Sarah N a rep contacted me directly with a coupon and guided me through the process like my own personal angel. The dealer in Huntington Beach had the car in perfect shape and were really kind and patient. And Matt D from corporate followed up personally and was enthusiastic and genuine. I highly recommend Fair. You'll be glad you jumped in.

Date of experience: September 22, 2020
Ben Y.
California
1 review
0 helpful votes
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Me and my son both got vehicles from this location. They were awesome people. I'm on first name bases with these two. I can't wait to send more of my uber friends to Claremont and see Logan and Rudy! They are by far the BEST!

Date of experience: September 22, 2020
Cynthia E.
California
1 review
0 helpful votes
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I enjoyed the simplicity of the app. I'm only here for 6 months and don't need a car with long-term commitment. Since I can bring my car back any time it suits perfectly. Happily driving around in my Jeep! Also

Date of experience: September 22, 2020
Jason O.
California
1 review
0 helpful votes
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Easy
September 12, 2019

They made a copy of my license and within 5 minutes I had the key and was on my way. Definitely recommend it for people who are looking to try out cars or live flexible lifestyles where they can't commit to car payments. If you have an issue they have stellar customer service and will look to resolve your problem as soon as possible. If you're on the fence like I was just do it."

Date of experience: September 22, 2020
Paul B.
California
1 review
1 helpful vote
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It's not worth it
June 24, 2019

I've had a car through fair for a few months and from personal experience I can say this whole thing is a sham. Customer service has no idea what they're doing or saying. Getting a supervisor to resolve anything is impossible. I had to get w new car battery for their car after having it for only 1 month because it's not covered in their warranty and maintenance but i should have received a car that works to begin with. Then

Date of experience: September 22, 2020
India
9 reviews
0 helpful votes
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I wanted to rent a car
February 5, 2021

I wanted to rent a car but was confused about pick up and drop location. Talked with their customer service, they gave me a good option for both of us.

Date of experience: February 5, 2021
Adam K.
California
1 review
0 helpful votes
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The Uber Way!
July 1, 2019

I had lots of technical problems with the app. Background check took almost a month and already been approved months before this w both Uber and Lyft. Got my scheduled appointment and made deposit. Waited for appointment to pick up car

Date of experience: September 22, 2020
Kathleen A.
California
1 review
0 helpful votes
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I spent countess hours and energy trying to get a car only to find out I was given misinformation by one of their customer support agents. The app also kept freezing on me repeatedly. Not an ideal experience.

Date of experience: September 22, 2020
Mike N.
California
1 review
0 helpful votes
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Trash
June 13, 2018

Update 6/13/18: Problem still exists. Keeps looping back to the search page over and over agin no matter the vehicle. I'm done with y'all. Original post 6/11/18: This app is garbage. After I turned in my first Fair car (which I got in January and was actually a smooth process)

Date of experience: September 22, 2020
Martha A.
California
1 review
0 helpful votes
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Signed up and was approved for a car last week. After selecting 1st car app still tells me I need to pick up car company will not confirm that they cancelled order told to call back the next morning. This is ridiculous and I understand it takes time for a refund to process back into my account however to not provide any documentation or anything. They say they record all phone conversations and chat logs well I have done so myself with screen shots and video recordings and will be putting in a dispute with my bank and attorney if necessary to get my money back from this company. Buyer beware definitely not as easy as it seems. I'd hate to see what happens if you get a vehicle and want to return it how long they continue to charge you."

Date of experience: September 22, 2020
Mike V.
California
1 review
0 helpful votes
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Actual Fair Review
July 2, 2018

Not a paid review. Long story short but a majority of places do not offer the maintenance coverage roadside assistance and other perks of leasing through fair. However if you're like me your credit is either poor or non-existent which means you won't qualify for most of those fancy lease deals that dealerships offer. That's where this app wins out. They will take a soft pull of your credit and if you have any repos

Date of experience: September 22, 2020
Sam A.
California
1 review
0 helpful votes
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Wow so...
September 8, 2018

Didn't realize they were going to put an inquiry on my credit report without me even getting access to the app period! Would rather have not had that happen at all. Not very fair. I don't remember telling anyone they could do that either.

Date of experience: September 22, 2020
Jessica N.
California
1 review
0 helpful votes
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I had a Fair car for about 5 months. Aside from breaking down on the second day- which they did fix- my time having the car was decent. Honestly they do not care about their customers and only want to look good. Too many cooks in the kitchen here."

Date of experience: September 22, 2020
Mark R.
California
1 review
0 helpful votes
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Credit Check?!?!
December 4, 2018

Would have been nice to know ahead of time that it checks your credit score. Your description does not mention it and it is deceptive. I even tried to use it for Uber so I can pay bills since my car is no longer in Uber's Vehicle guidelines. I got denied. Seems like they want to help themselves than others. It's harder for people who were young and messed up there credit and trying to get back on track. I thought I was going to a chance to redeem myself with Fair

Date of experience: September 22, 2020
Brian S.
California
1 review
0 helpful votes
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Needs more filters
September 24, 2018

As a car enthusiast I know exactly what I want. More filtering options would be ideal rather than relying on seo to find a trim level you want. (Ie "mustang gt" vs filter by v8 engine) An option to save search parameters + enable push would also help.

Date of experience: September 22, 2020
Frank X.
California
1 review
0 helpful votes
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Don't even use
March 2, 2019

Probably the worse app ever. I have been trying get a car since December but I keep getting a response back saying my drivers license expired which it doesn't expire until the next year. They supposedly fixed it but never anything new don't waste your time it's useless

Date of experience: September 22, 2020
John C.
California
1 review
0 helpful votes
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Waste of time
July 30, 2019

This company has many issues. You are better off going to anywhere but here. I ordered a vehicle paid for it and after 2 weeks was told it would be another week for delivery then another then another. There is no one you can call or email. They do not return phone calls. Service is terrible

Date of experience: September 22, 2020
John E.
California
1 review
0 helpful votes
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Most likely a Scam.
August 11, 2019

I have tried to obtain three separate vehicles. They check if you have money To cover the first payment then it says it's confirming the order. Three times I get an email saying the car in no longer available. This last time I called the actual dealership. They said they car is completely available. So I don't get the business model here. Sounds like a good idea but they cannot deliver. I would highly recommend avoiding Fair. Also almost every five star review is a bot. Check the most recent. I am now up to four vehicles that were unavailable. I am reporting this scam app and service to Apple. It needs to be pulled from the App Store.

Date of experience: September 22, 2020
Steve E.
California
1 review
0 helpful votes
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I like the concept but the execution isn't there yet. I expect the app to get a lot better given how much money Fair has raised and who is working on it and my main suggestions are: include actual pictures of the cars only (not stock photos)

Date of experience: September 22, 2020

Overview

Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fair most frequently mention phone number, worst experience and credit check. Fair ranks 44th among Autos sites.

service
5
value
5
shipping
2
returns
2
quality
4