Fair

I give my use of The Fair App a solid 9 out of 10. Their model has some serious potential and overall I enjoyed the swift and relatively easy car experience. Let me say first that the idea of not having to own or lease a car but still have one is really dope. That's why I checked it out in the first place and overall the app does exactly what it promotes. Things I Loved: The car search function is smooth the notifications for each step of the process need a little work. When I started the process of getting a vehicle different steps I wasn't notified about through the app or email I had to ask and they told me then where I was in the process. I. e. When you choose the car they first have to let you know if the car is actually at he dealership takes 24-48 hours. Mine took less than that but I didn't get a notification that I could move to the next step. I had to ask. Another was after I signed the paperwork the vehicle goes through an inspection. I wasn't notified of when the vehicle was ready until I asked. If I'm being honest

I was in desperate need of a car so I figured I give it a shot I downloaded the app submitted my info and picked a 2017 Nissan Versa an paid $700 down for it with extra mileage an insurance it took 15/25 minutes overall I picked up my car later that day I spent a total of 40 minutes in the dealership I can honestly say I don't get the bad reviews I haven't had a problem with the app or customer service my overall experience was awesome so far my only complaint would be that I wish I got approved for a bigger selection of cars if you need a car it won't hurt to give them a try

No need for a long back story except to know that Fair has treated me like a friend and John G (Canoga Park) went out of his way to make sure I could not only keep the car I wanted by "re-contracting" but also spent the time to keep me activated on UBER so I could keep working! I went in today a bit early to unhappily turn in my car because I didn't extend the contract (my fault) and left 30 minutes later with the same car and everything I asked for! Thanks John and thanks FAIR!

This is literally the worse car leasing program you can sign up. Getting the car was easy but when it comes to the returns I noticed my status was still at "Confirming times" and by 4pm nothing had been confirmed. So I called to see when my car was being picked up and I was told between 4 and 6 on 10/29. NO ONE EVER CAME. I took 2 days off for this & no one came. I called again & they said "we'll have to reschedule" so I took an additional 2 days off 11/2 11/3 and 11/4. No one ever came. I called again & was rescheduled again. Took another 2 days off and no one ever came. Called and rescheduled again to 11/10. No one ever came. It's been TWO weeks of the back and forth and today when I called I found out that 1- the pickups don't happen on the weekend and they are not sure why I was rescheduled to a Sunday (as if that's my fault) and 2- I can be charged again if I still have the car by next bill cycle. The car has still not been picked up and it's scheduled for pickup on a whole other week later. The customer service is the worse. Everyone gives me different information and no one is able to do anything. It's like they purposely are waiting for you to be billed again in order to charge you. Save yourself. It's not worth it AT ALL."

I gave fair a 3 star rating because I choose to be generous. There's a miscommunication when it comes to how they do things. The process of me receiving the vehicle went smooth but as it came close for me to get my permanent tags is where the problem comes into play. I received the vehicle March 2. My tag expired May 1st & I'm still waiting on a response from the registration department. I called to change my address way before the time but they told me I had to change it at the 45 day mark then I did that after getting the run around & at the last minute then I'm told I was supposed to email them my new address. By then my tags were close to being out. Why is everyone not on the same page? So that was corrected but now here I am still no tags & riding around on a expired temp tag. I was told it's through the registration department but my thing is where are my tags even if they were sent to the wrong address. I e never went through this before with a vehicle & honestly it's a bit overwhelming & I'm just ready to be done with it.