FactoryOutletStore.com has a rating of 1.3 stars from 978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FactoryOutletStore.com most frequently mention customer service, credit card, and next day problems. FactoryOutletStore.com ranks 983rd among Electronics sites.
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A person stole my package but returned it to me. Product was as described and I received excellent customer service.
2 different orders BOTH never came. Say they were delivered via their tracking, I emailed the customer service department they said they'd issue a refund, still have yet to see it. Multiple emails back and forth. Don't order!
2 different orders BOTH never came. Say they were delivered via their tracking, I emailed the customer service department they said they'd issue a refund, still have yet to see it. Multiple emails back and forth. Don't order!
Products used:
None, never received
If I could give a negative star I would. I placed an order in September and I am still waiting for said order. Or a refund. My package was supposedly delivered to a town 3 hours away. I emailed the "company" more than once, and for about a month they were replying. Now they don't. I would definitely advise against purchasing from here as you'll probably never receive your item and won't see your money again either.
Products used:
Couldn’t say because I never received order
I ordered a Norelco Shaver open box and they sent it by USPS with tracking and no insurance, when USPS didn't deliver to the my home address; Customer service couldn't replace the product or refund my money. I was told to put a claim in with the bankcard company for my refund due to non-delivery.
Tip for consumers:
Buyer should make sure of the method of shipping before purchasing.
Products used:
I ordered a Norelco 3700 Shaver open box and they sent it by USPS with tracking and no insurance.
Ordered 2 28v. Batteries for my Milwaukee angle drill. Batteries arrived on time good price $186.00
For 2.One battery arrived with charge indicator down one red light out of 5
Not lit.
Charged it up topped off after a couple of minutes on charge.
No harm done.
But after reading the horrible reviews on jabber.com I have decided to deal with a stateside company and to pay $40.00 more for my Garmin g3 chip
I came across this so-called factory outlet store on Instagram. They were advertising the most popular Stanley mugs. Prices were definitely too good to be true. But I fell for it anyway. Thankfully, it was not a large amount of money. ($35). I ordered them on December 8, they promised it would be delivered before Christmas. On January 8 their so-called tracking system said it was delivered January 8. So I went back to my original email and found a website to contact them. Needless to say, I have not heard anything back nor do I have a Stanley product. I wish all these scammers would put their time and effort into something good instead of stealing from honest, hard-working people.🤨
This website sent me a used phone instead of a new one that wasn't compatible with my phone system. Then delayed repeatedly until I was out of their return policy time and wouldn't help me as I was out of the return policy time.
Tip for consumers:
When I called customer service, I was hung up on multiple times. When I got replies via email, I was delayed multiple times and asked to send pictures multiple times and them told to call them. They delayed long enough to push it out of the return policy. I just wanted the correct phone.
Products used:
I bought Panasonic TGA950B
Rip off. Ordered a battery for my older Makita drill since I can no longer get them from Home Depot. Battery used a couple of times and won't hold a charge. Obviously a lemon but won't take a return if over 30 days. There's a reason you only have a 30 day return policy, you sell crap. Find a more reputable seller.
UPDATE - After initially telling me they wouldn't do anything, they contacted me to see if I wanted a refund or a new battery shipped, so I upped from 1 star to 3 because of their initial response. Now to see if I really get my $ back!
I bought an iPhone 12 on a Black Friday deal and they were super quick to take my money (that day) but we're not so quick ( like not at all) to give me said product or any correspondence! This place and these people suck! DO NOT BUY!
Products used:
None
I had made a purchase in Harrisburg, Il and was wished "happy New Year" by Carla. I responded in kind, She felt the need to continue although I was turned and leaving the store with her political opinion. Retail shopping is not the place for this conversation, period. I disagreed with her and continued to more towards the exit. Carla chose to continue to engage in dialogue that was offensive since I had already made it quite clear that I disagreed with her. Needless to say, I won't return.
If I could give a 0, I would. I placed an order back in May 2023. I received shipping information about a week later. Watched the delivery status for a couple of months. I reached out to the company because there were no updates on the shipping status. They emailed back with the same tracking number that I was initially given and 3 days later it showed as delivered, to a town 4 hours away from me. They promised to resend the items and here we are in October, still no items received and they are not responding to my emails. Horrible!
Customer service confirmed batteries were Hitachi brand, when received they were not with instructions only in a foreign language. After back & forth with their customer service, they have offered a full credit and ask that I simply dispose of the batteries. Good solution, hope my credit shows up.
Their
This is the worst company EVER! DO NOT BUY ANYTHING FROM THEM! I never received my order, and they gave me the run around that it was delivered and signed for; I have CAMERAS, but it wasn't delivered and signed, and they couldn't give me proof or the name of the signature.HORRIBLE customer service! They need to be shut down!
Tip for consumers:
I want my money back!
Products used:
Nothing, I never received it.
I purchased a mattress and box spring just less than a year ago. The noise the box spring is now making is awful! It sounds like it's coming apart. It makes this noise even when my 10lb. Cat jumps on the bed. The policy is to exchange the box spring but charge $100 to ship it. That is ridiculous. If you sell a faulty product still under warranty there should not be a charge. I will not be purchasing from them again. Ever.
Tip for consumers:
Know that their return/exchange policy for faulty merchandise is not a good one.
Products used:
Mattress and faulty boxspring
Bought an item for $69.99 and took them over a month to see they sent me a $5 scarf. Customer service wants me to send them the item back which would cost me more money, wait until it gets back to them in a month to fully refund monies. Than they are saying keep the scarf and we will refund you 60% of your money. I keep refusing now they are offering 75% return of my monies and return the scarf at my expense. Don't buy from them
Tip for consumers:
Don't buy from them
Products used:
Nothing they sent a scarf instead of the cart that I ordered
Do not buy from this company! I ordered lawn chairs which it indicated was from Lowe's. After several emails I received an order. I received a cheap knee brace. No where can you find a phone number to call and complain. Sent another email but probably will not get response. I looked at site and it said USA provider but that was a lie!
Website was very good and easy to find what I wanted
Checkout was quick and easy. Free shipping works, because the other 3 sites I looked at all charge $30+ for shipping.
Mother in law can not hear at all, and her current Clarity phone batteries went bad and can not replace with rechargeable ones. Called the company and phone is under 100% life time warranty, but they told me that we would have to send the phone in and it would take 45 to 60 days for repair. The lady is 85 years old and can not be without a phone for that long. She does not drive and maid service does all shopping for her. Thanks again for the nice and quick website. Would add a little more descriptions or data on phone for hearing loss people - use WebMD to get data.
A person stole my package but returned it to me. Product was as described and I received excellent customer service.
Products used:
electronics
Needed authentic samsung cables for s10e. Ordered 3 4 ft charging cables at their recommendation. I received 2 broken cables, both scratched, used, dirty, one connector completely crushed. That one also had exposed wires. To their benefit, they did say they would refund me, so that's good. But they better get a handle on their warehouse people because they sent me garbage, literally.
Products used:
none!
Men's electric shaver would not take a charge.
They want a 15% restocking fee and they want you to pay for shipping for the return. Buh Bye!
Btw, I did eventually get a representative on the line and never got an apology for their defective product. That one thing would have gone a long way for a better impression.
If I could give 0, about sums it up. SPAM. Never received anything. Says it was delivered. To who? Definitely not me! I guess I should have read the reviews on online before purchasing, and saw that 99.9% of individuals who take the gamble were right. Saw the ad on Facebook, it was definitely too good to be true. Complete bogus! Very upset they STOLE my money.
Tip for consumers:
That it is SPAM. They steal your money.
Products used:
Nothing, I received nothing.
The web site said it would be shipped from Los Angeles, California and I would have the product in 5 to 7 days. Here it is 5 weeks later and all and all I get is a tracking number that says it is in transit be patient. Low and behold it is in China not the USA. All it gives is a contact email to get help. The email comes back as no such address. Why someone does not want to help me is a mystery I'm fixing to notify my credit card company that this is a scam not to be trusted.
Received a pair of sunglasses ($5.00) per order# & tracking # istead of BOSE Wave System. Do not buy.
Tip for consumers:
Should have researched before buying.
Products used:
Non receipt
Received phone damaged from being improperly packaged (both handsets thrown together in a bag with no packaging or protection between the)m. Sent photos of the damage. Was told that, being reconditioned, I have no recourse. Stay away from this fraudulent company!
Placed an order back in June and product had not arrived come August. I reached out to customer service for an explanation or refund. When they strung me around twice asking me to wait a number of extra days for product to arrive instead of refunding me, I reached out for a third time and they still have not responded. Don't shop from here. It's a hoax.
Placed order for luggage and received receipt for the the money they took but no items received and tracking number shows nothing. Sent emails and have received 0 response.
Tip for consumers:
Scammers
Products used:
Never received items
Over 60 major consumer electronics brands are available on FactoryOutletStore, including products that range from Telecommunications and GPS to Fitness, Personal Care and Pet Supplies.
With over 90,000 orders a month, and an industry-leading record of 99%+ on-time shipping, FactoryOutletStore is a $100mm+ company serving shoppers nationwide.