I ordered Robert Allen upholstery fabric from here at about half the price. Edward assisted me in my purchase which arrived as promised. The fabric was great quality and I would not hesitate to order from Fabric Guru in the future.
I have ordered multiple samples as well as cuts of fabric from Fabric Guru. The shipping is always super quick. If there is ever a mistake in your order (as happens with every company from time to time) they are quick to respond and correct it. I ALWAYS check Fabric Guru before ordering from anywhere else. Their prices are always the lowest!
Excellent product -- very fair pricing -- fast shipping -- and the customer service was stellar. I've had good customer service from other companies before, but they were REALLY quick to reply with favorable answers to my questions.
I have been ordering fabrics from fabricguru.com for years. I have ordered from other online companies but nothing compares to fabricguru. The customer service from the initial order to when it arrives is far beyond any other online company. I had a small issue recently with a order and it was resolved immediately. Fabricguru goes above and beyond expectations. Customer for life!
My order was processed almost immediately and arrived quickly. I am thrilled with it. The quality is fabulous and the image on-line matches the actual fabric to a T.
Terrific to have such a selection to choose from. I was seeking outdoor fabric to make a new seat for a wooden sling chair. The selection at the only fabric store in the area is fairly dismal, not to mention expensive.
A great product at a discount price and reasonable and quick shipping.
I was looking for sunflower material and i choose one on etsy site.my order was promptly taken care of. With a 1.00 refund on shipping, which was so cool.
My order arrived in 3 days from oregon. I am very pleased with it and would
Definetly recomend fabric guru. Thanks for being there. Carol
I love this site, customer service, and the remnants. Really great customer service from fabricguru.com and I enjoy the many hours rummaging through the different fabrics for my special one! Thank you fabricguru! I can shop for great values from the convenience of my own home!
After I placed my order, I was called to inform me that it would be 4" under what I had ordered--this was not going to be a problem for me, but I was grateful for the call and the option to decline the order. I did not decline the order and am very very happy with the fabric and especially the customer service. Not only did they call, but then provided a small discount back to me! I will come back for my fabric needs--great prices, service and selection!
Selection, great! Prices, unbeatable! Selection, second to none! Service, OUTSTANDING! As an interior designer myself with access to numerous decorative textile vendors, I will rely on FabrucGuru as my source for my personal home and when possible, my clients. So glad I found FabricGuru!
I would like to say that the service with Fabric Guru has always been excellent. Beginning with the fact that you can ACTUALLY have some answer the phone when you call with a question. The delivery is always as expected, within days as promised and so reasonable. The pictures they take of the fabrics sold are the best of anyone online. I have bought many a yard of fabric from them over the years and recommend them to my clients here in Boise, as we have few choices of where to buy from a more expansive selection. Thanks Fabric Guru and please keep on doing what you do. A huge selection of beautiful fabrics, great descriptions, excellent pictures and not to mention prices and service to match.
Sincerely,
Alice Grissom
Sewsmart
Boise, Idaho
Every time I have ordered fabric from this site I have gotten the best service, fast delivery and a quality product. In this day and age where companies don't seem to care any longer about service, the customer or quality this company goes the extra mile to please the customer and deliver a wonderful product. I have used them to provide the fabric for the draperies for all my houses and will continue to use them in the future. I would recomend then to all. Most definately 5 stars
First, I made some drapes for a window and decided I wanted to use the same fabric to make some drapes for an adjoining room. Couldn't find the same fabric anywhere. The store where it was originally purchased went out of business. I googled the name of the fabric and found Fabric Guru. And, much to my surprise, found the exact fabric I needed. THEN, I ordered the fabric to make the drapes. Unfortunately, I only ordered enough fabric to make ONE panel. I immediately called customer service and sadly they were closed. So I did the only thing I could think of; I emailed customer service about my mistake. By the time I got up the next morning, there was an email in my mailbox saying they had cancelled the order so I could order the correct amount! It saved me a lot of time not to mention the money. Thank you, Fabric Guru!
My first purchase with FabricGuru was incredible. I got an amazing price on a 7 yard piece of fabric and it arrived quickly. I will DEFINITELY check FabricGuru before shopping for fabric anyplace else - in person or on line. Fabulous.
Beautiful, current high quality fabric. I have been ordering several years, always nice. Very reasonable and fast shipping. Excellent and courteous customer service.
I have been buying beautiful fabrics from Fabric Guru for over 5 years now and have been totally delighted with absolutely everything I have purchased (and we're talking thousands of dollars worth of fabrics!). The descriptions and details about the fabrics are spot on and I have never been disappointed in either the quality or the price for the fabrics I've purchased even the clearance and discounted fabrics. I AM A FAN and rarely buy from anyone else. Fabric Guru is MY #1 CHOICE for quality fabrics with impressive designs and prompt shipping.
I ordered some fabric from this company. I was waiting for it to be delivered so finally decided to check the tracking information. The item shows that it was delivered but I don't have anything. I emailed the company out this problem and all they told me was the information that I could look up myself with the tracking info. I called customer service and had the terrible experience of speaking to Leslie. She is VERY rude and unapologetic. She was not helpful at all. It almost seemed as though she was blaming me for this problem as I was the customer. When I called her out on being rude her response was that I was rude. I used to work in customer service for many years and know that you can get a lot farther with kindness on the phone. I make it a point to put on my nice voice whenever I have to call any company. She was very childish in that aspect. I will be seeking relief through paypayl for the money that I spent on the fabric that I never received and will never order from this company again. It might be fine if your order goes perfectly, but if you need help you will have to deal with Leslie as she is the only one who answers the phone. I would recommend going with another provider.
Update: Although I did not like my original interaction with Leslie, the situation was fixed. I was sent out another piece of fabric to replace the order that got lost. I would recommend this company if you are in need of fabric, just beware if it doesn't go as planned.
I placed an unusual order. I received a phone call from one person and an email from another person to clarify my order. I'm very impressed that they took the time to do that. Brenda
You call and call and leave messages with no response. Not worth the risk there are other options in the marketplace.
I paid $3 for samples to be sent to me. Besides the samples being too small (couldn't tell the pattern), I had to pay the postman for the insufficient postage due. $2.33
I came across Fabric Guru's discount" basement " fabric while trying to figure out how to make designer looking curtains for my entire house. I had been pouting for a week after seeing fabrics I loved but couldn't afford elsewhere, so I pushed the button. One of the first fabrics I saw was one of those "you can't afford it" fabrics I had been eyeing. Only it wasn't 32.00 a yard but 3.95 a yard. (Yes you read that right.) In disbelief I read the details. "Dye smears and spots"). I ordered it anyway, hoping maybe it wouldn't be so bad. When it arrived (Only a couple of days latter), I rolled out the entire thing and couldn't find one thing wrong! Happy Dance! Later I noticed the problem: The color dots,( you know the ones on the selvedge edge, that show you what colors are used in the fabric?) Those were messed up. I thought " Seriously I got this great fabric for next to nothing because the throwaway edge is splotchy"? "Great"! I highly recommend Fabric Guru, especially the bargain basement fabric.
Answer: I am sorry but we only sell the fabric. We do not sell any thread or hardware.
Answer: We have seen a huge increase in sales and call volume recently. We are doing all we can to answer all voicemails and emails in a very timely manner. I am sorry for any inconvenience this may cause.
Answer: Below is a link to what I believe you are looking for. https://www.fabricguru.com/tropical-outdoor/mill-creek-splish-splash-terrace-printed-polyester-outdoor-fabric-atlantis.html
Answer: Our business hours are 9am to 5pm Monday - Friday Central Standard Time. Mondays we are very busy so it is hard to get through but if you will leave a message we will get back with you. You can also send us an email to customerservice@fabricguru.com
Answer: Most fabrics ship with in 1 business day. There are a few fabrics that ship from the manufacturer but it will be noted on the item for shipping time.
Answer: Yes, the fabric can be returned for a refund of the cost of the fabric. I am sorry but we do not accept returns for samples. Here is a link to our return policy. http://www.fabricguru.com/index.php?dispatch=pages.view&page_id=8
Answer: Yes, you can return the fabric for a refund of the cost of the fabric. What I would suggest is go ahead and purchase the other fabric you need and then we will refund the other fabric when it is returned and inspected. Edward
Answer: I am sorry but the exact content for this fabric is unknown because it was not sent with it. I would guess it to be a poly, cotton and maybe some rayon blend of materials. I hope this helps.
Fabric Guru has a rating of 3.7 stars from 75 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabric Guru most frequently mention customer service and best prices. Fabric Guru ranks 36th among Discount Shopping sites.
Renee, I am sorry about the problem you had with our customer service department. This is not how we do business here at FabricGuru.com. We take these kind of reports very seriously and the proper actions will be taken to remedy the problem.
Thanks,
Edward