Fabric Guru

The fabric arrived on time, however, it came dirty, frayed, and did not match the online depiction in color, hue, brightness, and saturation. Not happy with my purchase!

I purchased bonded leather fabric from FabricGuru. I had been a customer for a few years and made several fabric purchases. I bought bonded leather fabric to reupholster two loveseats. After about 18 months in use, the fabric started to peel. I called customer service and a manager told me they buy closeouts and do not really provide warranties but to send photos and the owner will look at the photos and get back with me. After reviewing the photos, the response was: "I am very sorry to say but we do not offer any kind of warranty or guarantee on the fabrics." Just be aware there is a huge risk with buying from this vendor. You might be fine but you might be screwed like I am after spending money on fabric plus the labor to upholster with defective "closeout" fabric. FabricGuru is one of those businesses who does not care about existing customers. I will never buy anything from this vendor again, If I did, I would be a fool. Be warned.

FabricGuru.com never shipped my order and never answered my email. I finally had to call them. The charges were already on my credit card but on the phone, they could not find my shipping info. Also, they said that some of the fabrics Ive ordered were no longer available, eventhough, they had send me an email saying that my order has been completed and would soon be shipped. I had to cancel the rest of my order. Very dissapointing. Would never order from them again and would never recommend them!

I ordered some fabric from this company. I was waiting for it to be delivered so finally decided to check the tracking information. The item shows that it was delivered but I don't have anything. I emailed the company out this problem and all they told me was the information that I could look up myself with the tracking info. I called customer service and had the terrible experience of speaking to Leslie. She is VERY rude and unapologetic. She was not helpful at all. It almost seemed as though she was blaming me for this problem as I was the customer. When I called her out on being rude her response was that I was rude. I used to work in customer service for many years and know that you can get a lot farther with kindness on the phone. I make it a point to put on my nice voice whenever I have to call any company. She was very childish in that aspect. I will be seeking relief through paypayl for the money that I spent on the fabric that I never received and will never order from this company again. It might be fine if your order goes perfectly, but if you need help you will have to deal with Leslie as she is the only one who answers the phone. I would recommend going with another provider.

Update: Although I did not like my original interaction with Leslie, the situation was fixed. I was sent out another piece of fabric to replace the order that got lost. I would recommend this company if you are in need of fabric, just beware if it doesn't go as planned.

GREAT online commerce experience with this company. They carry designer drapery, indoor furniture, and outdoor patio fabric. Quantities of certain selections are limited as they receive overstock directly from the manufacturers. But, unless you're designing a 3000+ sq. Ft. House from top to bottom, they will most certainly be able to accomodate the quantity you need for your upholstery/drapery project. Before ordering I placed a call to get some basic questions answered and the gal who helped me was so sweet, knowledgeable and courteous. Ended up ordering a gorgeous designer fabric at a ridiculously discounted price. It shipped the next day and arrived today (exactly as indicated by the site and UPS). Fabric is the high quality that had been shown and described on their site I couldn't be more pleased with this online retailer. I will DEFINITELY be using them again.

Wow, I can't believe I placed my order this morning and you have it out the door already. Glad to leave this great feedback for you guys. Seriously, your fabric always comes on rolls, it ships quickly and very cost effectively. Thank you!
I have waited for 10 to 12 days to get my order from fabric.com and they fold my linings and fabric alike, and put in a box, leaving me to have to iron out the wrinkles on everything that comes from them. So, I appreciate not having to spend all my time ironing fabric that comes from you! Anyways, just wanted to say thank you. C

We are a designer drapery room and we have been buying overstock and now openstock drapery fabrics for 10 years. Our customers are thrilled by the way we are able to pass on these high-end draperies at such good prices. I am the buyer, and I shop online approximately 25 hours a week for fabrics to offer our clients. And I never open any other jobber before I have searched fabricguru, entirely. The customer service. 5 STARS. They truly appreciate their customers. This company is a treasure.

FabricGuru is my go-to source for discounted, high-quality drapery fabric. They have fantastic deals on remnants, and the shipping is speedy and inexpensive. I have been thrilled with all of my purchases.