Fabric.comReviews 380

I could buy 1 yd. Minky fabric for $16.99 or less now you want to charge $32.00 a yard by spoon flower. No one can afford those prices and there fabric is not near the quality that I got from fabric.com. I'm looking for a new vendor to purchase my fabric from. Sorry it will not be you. You should have kept them open so we could still purches from them. They sold to the whole nation. Shame on you! I don't have a receipt because it was months ago I purchesed it but the one on the left is the thicker one and the right is spoon flower which is very thin and has a crazy nap..

I ordered 2 yards of Liberty of London crepe de chine fabric during a 50% off sale, paying $31.75 per yard. After several days, I received an email informing me that my order was cancelled because the fabric is no longer available. I checked Fabric.com's website and saw the same fabric available at full price, $63.50 per yard. I emailed and called Customer Service and asked them to ship my fabric at the discounted price. They refused, but told me I could place a new order for the fabric at full price. I asked to speak to a manager, and was told that my request will be "elevated" to a decision making team and that I would be conacted withing 48 hours. I was never contacted. I called Customer Service once again and was told that my request was again being "elevated" and to expect resolution in 24 hours. I have not yet been been contacted though it's been days since the promise was made. Clearly, this is not a life or death situation--just an example of very poor customer service and perhaps a little bait and switch. Wish I could assign "no stars".

I have been waiting for weeks to receive a large order of fabric (15 yds) to recover my new outdoor patio chairs so they can withstand the elements. I ordered it well in advance so it would be done prior to a party I am having in late June. I checked through all my emails but got nothing after the initial confirmation with a ship date. I logged into my account only to find that my order had been CANCELLED and when I called the customer service rep said they only had the fabric in 1-2 yard increments, which is a total joke! Now, thanks to them, I have lost every other opportunity I had to get this fabric elsewhere as it is now sold out from all other sources and I will not be able to use my new outdoor furniture all summer. I am absolutely livid. This is grossly inept on their part, so beware to anyone who has the audacity to believe their order will be fulfilled by Fabric.com at all, much less in a timely manner. Had they, at a minimum, had the decency to alert me within 24 hours that they did not even have the stock they advertised on their website I would not be in this situation now.

Fabric.com constantly cancels items from my order the day after the order is placed. They offer to replace the item with something of equal or lesser value. They send the notice after the sale is over. How ridiculous.

As I was cutting I noticed a large portion of the fabric was defective on the fold.
Fabric.com said they would not take it back because it was cut-were they going to sell defective material to someone else? Probably.
They offered me a refund of one yard but I don't have sufficient material to make the dress.
They folks lost a customer today.
I would rather deal with honorable folks

After a second order I experienced the same situation. Original delivery 2 days but changes to 5 more days from original delivery date. Causes me to miss gift dates.

When one requests a supervisor call back and does not receive one; apathy is rampant as well as arrogance. Sod on them.

I am so disappointed in this company. We ordered 25 yards of a Shumachur fabric. When it came, we saw that the pattern was off by 2"-5" as it went down the roll, it got stretched and got worse. When we tried to get a refund, they saw the pictures of it being unmatched, yet they refused to refund us. I am infuriated, for the lack of accountability! We cannot make a curtains that have a matching grid pattern with this fabric. Also, the fabric stretches and is also of poor quality as if made in China.

I had bought 27 yards of canvas that had small defects throughout the roll. I didn't bother to call them since I had already cut, washed and was ironing it when I noticed the 1/16 to 1/8th inch defects. I wrote a bad review. Well I was shocked when Fabric.com reached out to me about my review. They checked the fabric on the floor and sure enough their's also had the defects. They have offered to send me new fabric or a refund. I was stunted! Awaiting my new fabric, customer service definitely are doing their best for me! Thank you! Hopefully the new fabric will be just fab!

I have been buying from fabric.com for years. However, I won't be any longer. I placed an order on January 19 for 6 yards of fabric which the website showed was available. I made my purchase through paypal, using a debit card because trying to add a card on their website to pay with will not work. I was notified on 1/23 the fabric was not available, and asked would I like to substitute for another or refund. I told them to refund, they indicated I was due $116.00. Here it is February 18 and I still do not have my refund. I called several times, kept being told they were short staffed, and they had issues with their software when dealing with payments made through paypal. I finally filed a case with paypal to see if I can get something done. This is really hard on a person who operates a small business from their home, I need that $116.00. I had to refund my customer since the fabric was not available, and i still do not have my $116.00 I am due since the fabric was not in stock. It is beyond ridiculous at this point.

I have ordered several swatches now and placed two large fabric orders. I was reticent to buy swatches at $3 a pop (+ shipping) and was shocked/disappointed to have spent that much for each 8" x 8" swatch -- it is especially difficult to determine what the fabric actually looks like if there is any sort of pattern. I ended up placing two separate orders for fabric (one at the beginning of January and another at the end of January). For each order, they notified me about a week after I placed my order to let me know that they were unable to fulfill part of my order. For the fabric I have received, they cut it very diagonally (not straight across), so it made it difficult for my sewing project and I ended up having to cut quite a bit off of the end. I have wasted way too much time and money with this company. There are better and more reliable companies out there.

I have a small business and buy lots of fabric from fabric.com. Sometimes it is not what I wanted and I returned it. I have UPS tracking and know when the orders are received back at the warehouse. However, I have been waiting for refunds, some as long as 8 weeks, on about 7 different returns. CS people are nice and say they escalate my issue to a manager, but I haven't recieved several refunds. Be careful when ordering... make sure it is the fabric you REALLY want, because you can return it but not necessarily get your money back.

I ordered 4 one yard cuts of cotton prints. All were cut so badly that both edges were crooked and off by as much as 3 inches on each end. One piece was 3 inches short. Plus the quality was not very good. I've never had an experience like this before when ordering fabric.

I have been ordering from here for several years and have yet to find anything to be disappointed in. The customer service is great, prices are amazing, shipping time is WOW! The only time I have had to seek out other sites is only when a fabric I need is out of stock. Fabric.com is one of my top 2 go-to fabric websites. I cannot say enough good things about them

Their Friday sale is great-50% off prices for nice fabric-but shop knowing many items you buy will be out of stock when they finally start packing orders at least a week after you've paid. Every single order I have made has taken over a week before they send an email saying-sorry out of stock-then ask if you want a refund (duh?) then they refund weeks later (I emailed to ask where my hundreds of dollars in refunds are-response is refunds take 10-15 business days! Seriously?)
The last set of orders was over $200 in charges for out of stock items-emailed repeatedly for nearly 2 weeks with 1 single response finally stating the 10-15 business day policy-I filed a chargeback when I continued to receive to responses

Overall you can find great deals-it's really just if you are willing to deal with the most dismal customer service in existence

I placed an order for 38 yards of material. They emailed back stating they had two pieces that totaled 42 yards and I said that's fine so the order total was changed to 42 yards. I was supposed to have the material by a certain date. When the date rolls around, I haven't received any follow up, and when checking in they haven't shipped it. No response to emails. Over the phone, customer service reps say they will check on it and of course there is no follow up. Called again today (5 days after I should have received the order) and the rep said they would reach out to the vendor who was drop shipping it to me... so they don't even have it in stock (a previous rep said they would check with the warehouse to see when it was shipping, making it sound like they actually stocked it). I had a hard deadline with my customer that I missed because of fabric.com. Don't waste your time with this company, there's a good chance you will be disappointed. I wish I would have checked all their bad reviews before trying to do business with them. I will be going straight to the source next time and finding the company that actually has the product to sell.

I placed an order from their Friday sale on August 6th and used Amazon Pay to pay for it. By August 13th I still had not received an order confirmation or shipping information so I called customer service to find out that my order never actually went through, but they still charged my credit card linked to my Amazon Pay account in full (just under $200). The person I spoke to said they spoke with a supervisor and the refund was being expedited. Yesterday I receive an email about a $16.00 refund, so I called first thing this morning about it, only to find out that this refund was from shortages from my previous order made in July. I was told that while my larger refund was escalated to a supervisor it would still take another 7 - 14 business days to process. That with the delays of 7-10 days in packing and shipping orders is enough of a sign for me to close my account here and take my business elsewhere.

Maybe don't charge the credit card until you have the order measured out and packed like other fabric stores do.

Far Too Much merchandise marked "unavailable for sale". Every amazon store is Void of any real practical management. Retail managers who know how to manage a store do not post what is "unavailable" for sale. Fabric.com is as poorly managed as amazon.com, user interface has gone to crap. All you get for your trouble of expressing how difficult it is to shop their ill managed stores are condescending, patronizing, placatory excuses and empty promises. FIX YOUR STORES.

I've been ordering for about 10 years for an annual project, and it's always been adequate--great prices, well represented products. This is the first year I got a short cut, and they were great about it--I got the replacement quickly, they did not question the mistake, they just made it right. And they were super nice about it too.