Fabric.com

Fabric.com is the worst online retailer I've encountered so far. I purchased a small piece of fabric on 7/31/2012 and till this day it was not shipped. They simply created a UPS label on 8/7/12 to fool me into believing that it's shipped but UPS doesn't actually possess the package.

Their customer service made the excuse that they are currently moving and therefore all shipments are delayed. They offered no solution to rectify the problem, only asking me to "understand" that they are moving and I may have to wait indefinitely until they are done.

At this point there's no estimate when my merchandise will be shipped.

Complete fail. Ordered fleece, received broadcloth. Correct item not in stock any longer. Asked how to return for credit, told to leave on front door step and UPS would come pick it up - NOT! Asked how credit would be issued, told they would have to wait until their f'd up warehouse would receive the package from UPS - Good luck! Seem like this is a shady business. Order at your own risk.

If you are a quilter and need fabric quickly, do not order from this company. I placed an order. Site said two day processing. So I expected it to at least ship out during those two business days. I order at 9:00 am on a Thursday. I called on Monday and was told it would not even go in mail until end of day Tuesday! "Thursday was not included as on of the 2 days!" Wow, never again for me. One expects mail delays etc. but this is not good customer service.

I ordered 4 one yard cuts of cotton prints. All were cut so badly that both edges were crooked and off by as much as 3 inches on each end. One piece was 3 inches short. Plus the quality was not very good. I've never had an experience like this before when ordering fabric.

I have ordered several swatches now and placed two large fabric orders. I was reticent to buy swatches at $3 a pop (+ shipping) and was shocked/disappointed to have spent that much for each 8" x 8" swatch -- it is especially difficult to determine what the fabric actually looks like if there is any sort of pattern. I ended up placing two separate orders for fabric (one at the beginning of January and another at the end of January). For each order, they notified me about a week after I placed my order to let me know that they were unable to fulfill part of my order. For the fabric I have received, they cut it very diagonally (not straight across), so it made it difficult for my sewing project and I ended up having to cut quite a bit off of the end. I have wasted way too much time and money with this company. There are better and more reliable companies out there.

I love the selection and the prices but lately the customer service has been very poor. I had to return some quilting fabric because I didn't like the color- that was no problem at all. However, their site says to give them 10-15 business days to credit the account. After waiting more than 15 days, I sent an email to them. Their reply was to give it another 7-10 days! Also, they don't ship within the time frame that is promised on the site. Will probably still order from them because the selection is good. Most times you can find a coupon code online for a discount, too. I've never paid full price.

Low prices are nice, but not when you have poor service & are unable to receive what you ordered. After four days of no emails telling me it had shipped, I called. Going out today they said. Later that night I received an email saying I had ordered 14 yards but they only had 13- yes, I replied please send that. Two days go by nothing and I call again. It's going out today. Next day still no email that it shipped I called again. Hmmm not sure why it didn't ship, but it's going out today- with no apologies or concern. And guess what, I just got an email saying they are down to 9 yards now. Cancel order! Shop your local store and try to catch a sale- this site is awful!

The customer service at fabric.com has REALLY went downhill quickly. Many times I've received a confirmation e-mail after purchase only to receive another e-mail four days later that something I already thought I had purchased is no longer in stock or available. Shipping and processing have become much slower as well compared to other fabric shops. I prefer to pay a couple extra dollars for good customer service and quick processing as opposed to no customer service from fabric.com.

They took strategy of aggressive FB advertising and promotion. This is the only reason they are still in business. I can not get a simple receipt from them. All and every on-line store emails the receipt immediately, they are the only one who don't. Contacting customer service doesn't help - they pretend they don't understand the inquiry. Looks like they overcharged the credit card by ~$5, and now I can't find the truth.

P.S. Overcharge - is TAX! For out of state purchase! They know that nobody will fight for $5 at the court.

I ordered some corduroy from Fabric.com for our manufacturing plant to cover tables with. Fabric.com confirmed the order, only to come back to tell me the item was out of stock. No big deal.

We were just using the material to cover tables, so were VERY flexible about what color or type of corduroy. However, after being on hold for half an hour when I tried calling to find a replacement fabric, I took their phone message's suggestion and tried the online live chat support.

It was over an hour before someone got with me, only to tell me that my order had been cancelled, and there was no way for them to check what they DID have in stock that could replace the out of stock item.

There are so many other more competent businesses to work with, it's just not worth the time and frustration to deal with a company that can't even tell you what's available to buy.

Warning, they will send you emails every 4 hours and will not respect unsubscribe requests. I even had a customer support person say they would remove me from the email lists and I still get emails every day. At least it's not 6 times a day any more. Do not give them your email address.