I had found an adorable fabric that I wanted to use to make curtains for my kids' playroom. I had my eye on it for a while and I found out it was being discontinued. Fabric.com had it on sale, so I excitedly ordered 4 yds of it to make them when I had time. At that time, my kids were 5, 3, 1 and I had just become pregnant with my 4th, so when the fabric arrived it got tucked away since there was no time to worry about that. Fast forward to this past weekend, I finally had some time to sew. When I took out the fabric, I was shocked to find that they had obviously cleaned out their scrap bucket and sent me 5! Randomly sized pieces that were less than a yard and one piece that was a yard and a half. The pieces were 22", 25", 28", 30" and 33", so it was very obvious that these were just the ends of a bunch of bolts. So I called fabric.com's customer service, knowing how old the order was, but I still somehow expected to hear a small sliver of sympathy and hoped that they would have a shred of integrity to make things right. Nope. The guy on the phone refused to allow fabric.com to take any of the responsibility for the joke that was my order "fulfillment" and insultingly offered me $10 store credit which I refused. Now I've worked in retail long enough to know that when you have a dissatisfied customer (most especially when it's because the company screwed them over) that you do whatever it takes to make the customer "whole" again. I explained this to the guy and he put me on hold to speak to his manager. He comes back and says, "There's nothing more I can do since the order is 83 weeks old (yes, apparently he had time to add this up) and the $10 is all I can offer... uh, yes... hold on again." Then he puts me on hold again and comes back to say that his manager told him that because the order is so old, that he's not even supposed to offer me the store credit. [Sidenote: Remember when Stephen Curry declined the invitation to the White House and Trump childishly withdrew the invitation? Anyone seeing a parallel here?] Anyway, he refused to let me talk to his manager (that was clearly standing right there) and he offered to let me leave a voicemail with their "escalation dept" and that was the end of it. Hanging up, I was mad and Googled "fabric.com scam" thinking I would find at least a few stories of people who would be able to commiserate with me. But lo and behold, it seems that not only am I not the only person to have had a bad experience, but it seems that the way I was treated is the norm for them. I would like to think that eventually their bad behavior would run their company into the ground, but who knows? All I can say is, I won't be making the same mistake again.

I have been quilting for 16 years and live in a very secluded area. For convenience to save time and gas (not drive anywhere from 40-1:30 away to the nearest quilt store) I do a lot of ordering online. I have ordered multiple times from Fabric.com and usually their turn around rate is fast and I like that they have Amazon Pay. Those are really the only two good things I can say for them.

Issue 1: I find it rather annoying that basically the only amount of fabric you can order and not be ripped off is 1 or more yards (and even there you're running a risk which is the whole point of this review). I mean, yes they have an option to buy just a 1/2 yard but it is only usually about $1-2 cheaper than buying a whole yard. I think is this is a rip off because honestly I used to work in a quilt shop a cutting a half yard of fabric is not any harder than cutting a whole yard. Howver, you are basically giving your customers only two options, buy a whole yard at yard price or we'll sell you a 1/2 yard for basically the same price as 3/4 yard because we want your money but not going to actually give you your money's worth in fabric (I usually choose the first option because the other is a rip off). So in other words you better really like the fabric you ordered because you're going to have a lot of it.
P.S. The color of the fabric is usually off from what they have posted online. And I get there's different dye lots, but as a warning you are probably getting some way off color to what you might be trying to match because the lighting is off when they photograph the fabric.

Issue 2: My other problem is that whoever or whatever they use to cut the fabric is a total hack job. You loose so much fabric having to trim and make it straight it's ridiculous. A total loss of money. Seriously I bet you they could do a better job at a Cost Cutters. I have had Joann cut straighter lines than Fabric.com. I guess this is how they justify the pricing scam, because you will have plenty of fabric if you don't want to be ripped off and buy a whole yard or more of everything you order.

Issue 3: This is the main reason I wrote this review. I just placed an order with them and got it quickly, which was nice because I ordered backing for a quilt that I wanted to get to the the quilters asap. I was really excited for this backing because I had been surfing for 108 wide fabric in the color/style I wanted and no other place online had what I was looking for or was out of stock. So I thought I'd just have to suck it up and piece 3 pieces of 40-45 inch wide together to get what I needed. Fabric.com had just what I was looking for so I ordered 3 yards. Just got the order today and the backing showed up in 3 PIECES?! SERIOUSLY?! The whole reason for ordering 108 wide is so I don't have to piece a back together! Oh, well. I am going to keep the fabric and piece it together because I don't want to deal with the customer service. But I just wanted to write a review (and I never write reviews) to warn others that if you order more than one yard (especially for wide backing), you might get it in more than one piece and still have to piece it together anyway.

Just as a suggestion to those of you who like shopping for fabric online fatquatershop.com and missouriquiltco.com are get websites and have a lot of options for fabric.

I have spent a lot of money buying fabric from this website for the last year or two, probably easily well over $1,000, as most of my orders have been in the hundreds of dollars each. Most of the fabric has been very nice quality, and they have a very large selection. However, they have sometimes sent me fabric with very obvious flaws, necessitating a return, and I had a major hassle trying to get them to send UPS to collect the return from my house. They want you to go out of your way to take it to UPS when it's their mistake, and there's no UPS location anywhere near me. Just from looking at their website a few times I've known more about their products than they do. There was a fabric I wanted that was out of stock but due to be back on a certain date, but it disappeared from the website instead. When I contacted customer service to ask about it, they didn't even know what I was talking about and kept referring to a different fabric from the same range that was still on the website. They used to have free shipping on $35 or more and they used to add an extra inch for every yard, but that soon stopped without notice and you now have to spend $49 for free shipping, which has always been very slow. They don't even usually send orders for several days and then it takes another week for them to arrive. What really upsets me is their pettiness and lack of foresight that their attitude could cost them a lot of money in future sales. I ordered a fabric on the last day of their sale, but their website timed it out on eastern time even though for me it was still the last day of the sale. I was in the process of checking out when the price changed back to the higher price, but I only noticed this just after the order went through, so I immediately emailed them to cancel that item. I followed up a few hours later with a second cancellation message. When they eventually replied, they said the order was processing and it was too late to cancel, and they sent the fabric. I also argued about the price going up during the minute or so it took to checkout with them, and that fell on deaf ears. When I received the fabric, I said I would keep it if they refunded the overcharge, which amounted to a few dollars, or I would return it for a refund. Their reply was to send me a return label. At this point I was on the verge of never ordering again, but I did, and without asking me first, they just sent me a fabric in two pieces and a couple of inches short, which was near the end of their stock and which they now no longer have. I emailed them a couple of days ago complaining about this and saying I don't necessarily want to return it, but that my projects would take about 6 yards apiece (which I may be able to work around), and I asked for some sort of compensation. I haven't had any reply at all so far and probably won't get one. Even though they're in Georgia and I'm not there nor anywhere near, they have always charged me sales tax, and they said it was something to do with amazon, although it's not clear to me exactly what the amazon connection is. They also used to have a very occasional coupon code, but they seem to have disappeared. Their selection of fabrics and mostly okay prices, although they're now going up, sometimes quite dramatically, have been the only reasons why I've continued to be a customer, but I think those days are coming to an end, and it's their lousy customer service and extremely petty attitude that is the reason.
Update: A few hours after writing this review, I finally got an email from fabric.com about my complaint about the fabric sent in two pieces that was also less than the 12 yards I'd ordered. I told them once again that I didn't really want to have to return the fabric but wanted some sort of partial refund. In their usual unbending, black or white style of customer service and utter disregard for what their customers want, they then emailed me a UPS return label with a time limit on it, and once again I would have to go out of my way to take it to UPS even though it's their mistake. They seem to think it's enough to say 'sorry' and then go ahead and do whatever they want to do, never addressing the issues in question and paying no attention to what the customer wants, even though it would be in both their short and long term interests to do so. They don't realise, apparently, that it's not enough to have a good selection of fabrics to keep customers coming back when their only interest is to sell it without showing any concept of how to treat their customers properly.

Always a great place to shop

Order #1: send me a dirty disgusting oil stained piece of fleece, that was supposed to be minky. I got this crooked, shorted piece of fabric... It literally looks like something someone pulled out of the trashcan. And what do you know when I called them about it they insisted I had to ship it back and they told me that that item is now out of stock of course. I had to call back six different times and talk to people because every time the person that I got was rude and laughed at my situation and was extremely nasty. The name April that I keep seeing all these reviews is 100% accurate she seems to be the person that answers the phone all the time and then insists that you never talk to her before. She's extremely rude and every time you ask for a manager they will tell you I'm sorry one is not available at this time. You can leave all the voicemails you want for the managers but you will never get a call back. Finally after shipping it back and getting my refund a week later stupid me took the $10 credit that they gave me for the inconvenience and put it towards another order. After placing the order I got an email three days later telling me that item was out of stock and giving me 24 hours to choose another item or they would cancel my order. I replied back to the email and inquired about a different fabric to see if that choice would be available. I never told them that that's what I wanted I had to ask the person I bought it for if that would be OK first but I wanted to know if it was in stock. Instead they just shipped that one anyways and my customer didn't even want that one.so I had to call them back yet again and tell them to cancel the order because that is not what I ordered. April told me too bad that it had been shipped that morning and now I would have to wait for it to arrive and ship it back before I could get my money back. I told her that was absolutely ridiculous that I did not order that and I was not waiting another two weeks to have it delivered and then returned to get my money back. She argued some more and finally told me that I would get a refined the following Monday or Tuesday and that she would track down the shipment from UPS and have it shipped back to them. Apparently she screwed up the refund because they never issued it. When I called Tuesday to ask where my refund was they told me that she screwed it up and that they had to issue it yet again. Here it is Friday and no refund. When I called today they told me that no one Re-issued the refund previous Tuesday like they told me they would so now I have to wait another week in order for it to go through. So now I keep saying full me once shame on you fool me twice shame on me I will never ever ever order from this company again do not waste your time or your money it is a complete hassle and scam they need to be reported to the Better Business Bureau immediately

Worst biz ever!
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DONT SHOP THERE!

Depsite how highly rated this website came to me I had a terrible experience with them that has resulted in an ingoing vattle just to get a refund on a 20$ item!?

In the beginning of September I placed an order for fabric that totalled 358.78$ CAD within a week I recieved my order. The quality wasn't what I was expecting or what I had paid for but still usable. However one item that I had ordered came to me as completely the wrong item and colour. No problem I thought I'll just email them and ask for ane exchange. That's where the trouble started. I emailed them and got a seemingly robotic response instructing me to reply with
In 24hours with what I would like as a replacement. Within an hour of recieving the email I replied and asked a simple question when would the item I ha original bought be restocked. A day goes by and no reply. So I send another email asking again. No reply. Fine I'll just pick a different fabric and get that instead so I send that out and they reply saying they cannot give me that fabric because it is a different value than the one I ordered. I offered to pay the difference and recieved no reply. After waiting another day I sent another email asking for yet a different fabric of the equivilent value. Three days go by and no reply. Sooooo I send another email by this point its been about a week since I had first contacted them and nearly a dozen emails. This time I got a response almost immediately but it qas far from good news it said in the same robotic tone that because I failed to reply within 24 hours I was no longer eligiable to recieved a replacement. UM WHAT!? I replied immediately with screenshots showing that i had in fact replied while they had failed. I got an automatic reply back instantly saying I would recieve a reply in 24 hours. Not once during my exchanges was I ever treated like a person but now they began to dogde my emails. Fast forward three days and I recieve yet another autonomous email saying that I would be recieveing instructions from UPS on how to return the item. NO WHERE in that email did it say anything about an exhange, refund or even an apology for ignoring my emails. Again I replied and asked for clarification, a day later I recieve the same robotic reply saying that once the fabric is recieved by them I would recieve a refund; completely ignoring any of my other questions or concerns. Its now been 2 weeks since my first email and not only have I not recieved the email with the prepaid shipping label from UPS but I have not recieved any replies form further questions. Honestly they are expending more effort and resources dodging me than it would take to help me and save this customer relationship and that just saddens me. As a business owner myself this is just despicable and I would never let such treatment happen to my customers!

I am amazed they have any customers at all when the refuse to answer emails, blame things on their customers, dodge refunds/exchanges, reply like a robot and never ever apologize! I hope they read this message! Let this serve as a warning for anyone wanting to from fabric.com as they will provide you with questionable quality material at expensive prices and test your sanity as a human being by treating as anything but!

Good $#*!ing Luck!

The customer service is terrible, and I believe that they may actually carry "seconds" which is why the fabric is so cheap. I've probably ordered $2,000 worth of merchandise from them in the past year, and countless times I've received fabric with small holes, flaws, dye problems, etc.

The final straw for me was a large piece of chambray I ordered. It looked fine when I got it, but when I washed and dried it according to the instructions from the fabric.com Web site, it came out with a GIANT flaw right down the middle of the fabric. It literally runs 3/4 of the length of the fabric, making it unusable.

When I contacted fabric.com about this, they wouldn't do a thing about it. They said they would have taken it back had I not washed/dried it. Um... well, the washing/drying is what made it fall apart! How could I possibly have foreseen the future and known that this was going to happen? They told me that I should have washed/dried a 4" by 4" square first, if I wasn't sure how the fabric would react to my "chosen method of laundering." Again, 1) the "chosen method of laundering" was the method fabric.com told me to use, and 2) the flaw appeared in the MIDDLE of the fabric - laundering a small swatch from the edge wouldn't have proven anything.

After much arguing about how this return policy makes no sense in my particular case, they finally said they would give me a $10 credit. This didn't even begin to cover the cost of the crappy fabric, but whatever, fine... except when I went to use the $10, it was not in my account. I contacted customer service again, and they said they didn't give me the credit because I told the last agent I didn't want it, and therefore they can't give me a credit after I refused it. Luckily, I had a transcript of the chat from the first agent, so I had solid proof that I NEVER refused the credit. They said that "as a one-time courtesy," they would put the credit on my account. That seriously infuriated me. "As a one-time courtesy"? Really? Giving me something you said you were going to give me in the first place is now a courtesy? Should I count myself so blessed and fortunate that you are giving me a measly $10 after I've spent $2,000 with you?

They really made me feel like I was trying to scam them out of something! I can't believe that they would treat a customer this way, particularly one that spends so much money with them. So, I've decided never to shop this site again. Even though the prices are good, the frustration and low-quality merchandise mean it's not worth the savings.

Ordered their best white terrycloth... it was stained and thin... it was junk!

Here is an email that I wrote today, October 22,2013, to Fabric.com's customer service department to let you know just why I will never order from them again. The letter speaks for itself. I am waiting for my refund. I have also informed Paypal, my payment processor, to file a case on my behalf. I also read the BBB report on them -- there have been several complaints filed. Please be aware of that. Some customers who are satisfied are probably just lucky. Read my letter below -- let's see if they respond at all.
I am very disgusted by your service and I demand that you cancel this order in full and, if this has been charged to my account, I expect an immediate refund.

Today I called your customer service to inquire why you do not apparently have this order in your records (see your email below). I checked the Order No. And the number I quoted was incorrect. However, you could have informed me that indeed there's another order in my name but not the number I quoted -- that would have been a helpful response and not just a blunt "I do not have your order details."

Your representative found the order but informed me that Item ******* (Zoom Sueded Felt Orange) was no longer available. I am only learning this today when I called. Did you even plan to inform me of this today? The order was placed on October 18 and it took you 5 days to inform me that my order cannot be completed. I then asked how much it would cost in total if I only order Item ******* and your customer service could not tell me because the information is not available to her and that it is the warehouse that has it. There was no offer to find the information. So what good is your customer service?

I have ordered the same fabric before -- i. E. the Item ******* -- and received the same lack of follow up from your customer service department. What does it take for you to confirm an order immediately, even just to say that my order is in process and to give me an estimate of shipment date and arrival date? I was told by the "customer service" rep that it does say on the website that shipment takes 5 days to accomplish and then another 5 days to complete delivery, so there I shouldn't complain (that's the kind of tone I perceived in her response). Is your warehouse located in the Arctic?

What kind of service is this? I have never had this kind of service from all the other online merchants I have patronized. I have even ordered from New Zealand and China, and I received an immediate confirmation and an estimated shipment/delivery date the following day. Are you operating from your kitchen table? Rest assured that I shall never make the mistake of ordering from fabric.com again and I will make sure that my dissatisfaction is heard elsewhere on the internet. Your service is more than atrocious. Unbelievable in this day and age.